Trusted Agent profile · London
★★★★★
2,506 reviews across 2 platforms
29-35, West Ham Lane, London, E15 4PH
Part of LQ, see every office.
LQ's office in London, at 29-35, is rated 3.1 out of 5 across 2,506 reviews on two platforms, including 411 Google reviews rated 1.9.
Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy with the speed from l&q in…
Very happy with the speed from l&q in doing my repair to the bathroom thank you.
Hi Mick,Thank you very much for your 5-star review!We're delighted you've received amazing service from our maintenance team and we're so pleased you took time out to let us know about your recent experience with us too.Your feedback is much appreciate Mick, and many thanks again for sharing this with us 😊Customer Service Team
1/5
GoogleHallway ceiling collapsed last night. Emergency service came out. Now no one coming out today to sort it. Leak still going on.
5/5
TrustpilotThe Issue of kitchen window reported on fb messenger team. Appt was arranged for Milá to come out and measure the window. Only waited 2 weeks for the new window to be fitted I've always had L&Q
Excellent Service by L&Q and Mila
Hi Marietta,Thank you for your amazing review!We're delighted your recent experience with Mila went well and we're over the moon to know you're loving the service we deliver too.Many thanks again and we can't wait to help you with your next enquiry or repair😀Customer Service Team
5/5
TrustpilotI moved into property Dec 22 and I've…
I moved into property Dec 22 and I've found l &g excellent communication and advice superb repairs done quickly
Hi Anne,Thank you very much for your amazing review!It's always nice to hear of the great service we're delivering, and we're chuffed to learn you've received excellent communication from us as well as repairs being dealt with promptly.Your review means so much to us and if you need us for anything else, we'll be sure to provide the same level of service again.Many ThanksCustomer Service Team
1/5
GoogleCalled emergency repairs because got flooded by l&q workers who has office above my flat... was told someone gonna come in 4 h. Nobody showed up !
1/5
GoogleAwful after care service. Passed on issues about a new property before we moved in. 4 months later none of the issues have been dealt with and just get passed pillar to post. Complaints aren’t dealt with and ignored. Awful service all round.
5/5
TrustpilotThe gas engineer was very polite person…
The gas engineer was very polite person and arrivedOn given time and called before coming to do the service.thanks.
Hi Asvir,Thank you so much for your 5-star review and for sharing your recent experience following a Gas Safety Inspection.We're so pleased our contractor delivered an amazing service and we'll be sure to share your positive feedback with them.In the meantime, if there's anything else we can do to help, feel free to reach out and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team
5/5
Trustpilotgood at his job was clean and…
good at his job was clean and presentiable
Hi John,Thank you very much for your 5-star review!We’re thrilled to hear your recent visit went well and our operative done a good job. This is exactly how we expect our operatives to be so thank you for sharing this with us, it’s much appreciated 😊Customer Service Team
5/5
TrustpilotAlways helpfull and very efecient and…
Always helpfull and very efecient and understanding.
Hi Susan,Thank you so much for your review!We’re overwhelmed with your heartfelt comments and most importantly we’re so happy to know how much you’re loving the service we deliver.Many thanks again and we’re very much looking forward to helping you again soon 😊Customer Service Team
1/5
GoogleLook how there left the house after they removed the asbestos unacceptable this is a crime and agenst health and safety they didn't even cover the door properly, this is going to the high court
1/5
TrustpilotI have had nothing but trauma from L…
I have had nothing but trauma from L and Q . I would advise staying well away from them. They are toxic.
Hi Kerry,Thank you so much for your review and for taking the time to share your feelings with us.We're saddened to hear you've had a traumatic experience with us, we can appreciate this would be upsetting for you, but we would also love to learn more about the cause of this to happen.If you're not already in touch with us, we would very much love to have the opportunity to discuss your concerns in more detail with you. To help us make it possible, please feel free to email your details and any concerns to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is in the subject line of your email.We have an amazing team willing to help you Kerry and it'll be great to hear from you.Many ThanksCustomer Service Team
1/5
GoogleThey took the deposit money and we are waiting for the works in the property to be done for over a month! Stay away! Even if you think that the price is very reasonable there is a chance you will not see your apartment
4/5
TrustpilotThe current repair record for L & Q is…
The current repair record for L & Q is atrocious!Since the above we've had a phone call from 2 helpful members of staff. Our issue has been resolved 😊
Hi David,Thank you for your review and feedback!We're truly sorry to hear your dissatisfaction with our repairs and would like to help.Please email at lqdirect@lqgroup.org.uk and we will do our utmost to help with repairs. ThanksCustomer Service Team
1/5
GoogleBad customer service. Put in an application and got no response. Called them but received nasty attitude. God clearly doesn’t want me renting with L&Q.
5/5
TrustpilotThis time I got my questions answered …
This time I got my questions answered Thanks
Hi Sparkle Silver,Thank you so much for rating L&Q with 5-stars!We're over the moon to learn you've had a great experience and we're pleased you have answers to your questions too.Feel free to reach out to us at any time if there’s anything else we can do for you, and It'll be our pleasure to help 😊Many ThanksCustomer Service Team
5/5
TrustpilotExcellent service and polite friendly…
Excellent service and polite friendly staff
Hi Happy Hammer,Thank you so much for your review!We're overwhelmed by your kind words, and we can't thank you enough for sharing your personal thoughts and feelings with us.We're also thrilled to learn how happy you are with the service from us and it certainly makes us very proud to hear this too.Many thanks again! 🙂Customer Service Team
1/5
GoogleTerrible organization and staff. Very unpolite and inefficient. They always take so long to solve the problems, even when it is very ungent like the lack of water in an entire building. If you can, avoid them.
5/5
TrustpilotThis time
This time, very pleasant and experienced
Hi Anders,We're over the moon you've had a pleasant experience and thank you very much for your 5-star rating too!Your feedback is gratefully appreciated, and we look forward to offering the same level of service again…. hopefully sometime soon😊 Many ThanksCustomer Service Team
1/5
GoogleWould give no stars if I could, had a ongoing issue for 7 months had a appointment today the 4th one still not done Contracts left then water running through ceiling and electric fitting. This was at 4 o'clock at half ten still no one came out. Next time I'm going to get Frank Spencer to do the work
1/5
GoogleRubbish on repairs and their system is messed up too for instance I changed my name and send them all the details called them 4 weeks later they said its changed but 4 years later when I found a home swap it nothing was changed on their system and the lady said I wasnt here 4 years ago but my point is it should be on the system!!!
5/5
TrustpilotVery easy to book a repair also they…
Very easy to book a repair also they dealt with the repair on the first call.
Hi Azman,Thank you very much for rating our repairs service with 5-stars!We're delighted you had an easy experience and most importantly your repair was dealt with on the first call. We always strive to offer an amazing service so it's reassuring to know our hard work is paying off.If there's anything else we can do to help, please reach out and we'll be sure to deliver the same level of service again.Many ThanksCustomer Service Team
1/5
GoogleMust be the worst housing association in history. Incompetence all round. Rude case managers, repairs dont get done. Had a leaking for like 2 years, cracks in the wall. Yet their more then happy to take your money or chase you up for it. DO YOURSELF A FAVOUR STAY CLEAR OF THIS ATROCIOUS HOUSING ASSOCIATION! BUNCH OF THIEVES!
1/5
GoogleI have had no hot water for 9 months. I have reported this problem many times and wasted many a day on missed appointments. Now got my local MP on the case and had to involve the Ombudsman.. shocking treatment by this shoddy HA. I have had to give a 1 star to be able to post this review but they are a NO star for me.
1/5
TrustpilotStill waiting for a callback in answer…
Still waiting for a callback in answer to my questions
Hi Louise,We're so sorry to hear you're still awaiting a call back and we understand the disappointment this causes when you're left waiting.We would love to have the opportunity to help you further with your enquiry and ensure you receive the call you've been waiting for.For us to be able to do this for you, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and once we have your details it'll be our pleasure to offer further help with your enquiry.Many ThanksCustomer Service Team
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Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
