Trusted Agent profile · London
★★★★★
2,509 reviews across 2 platforms
29-35, West Ham Lane, London, E15 4PH
Part of LQ, see every office.
LQ's office in London, at 29-35, is rated 3.1 out of 5 across 2,509 reviews on two platforms, including 411 Google reviews rated 1.9.
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Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
TrustpilotVery happy with electrician.
Hi Ze,Thank you so much for leaving us a review! 😊It's great to hear you've had a good experience and you're happy with the service from our electrician.It’s reassuring for us to hear this too, so many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team
5/5
TrustpilotSatisfied with gas safety check
Satisfied with gas safety check.
Hi C Adams,Thank you so much for rating your recent experience with 5-stars!We’re glad you had a good experience with your recent gas safety visit, it’s a pleasure for us to hear this too 😊Many thanks for your feedback, we certainly value your review and we’re looking forward to helping you again soon.Customer Service Team
1/5
TrustpilotThey dont care about tenants
Hi Rochelle, Thank you for sharing your thoughts and feeling with us. We're saddened to hear your feeling this way, but want to assure you that we do care. Everyone's comfort and satisfaction are our top priorities. We would like to invite you to share any issues or concerns with us via email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, where our fantastic can address them for you. We are here to help in any way we can. Many Thanks Customer Service Team
4/5
TrustpilotHappy
Improved service happy it is going in the right direction.
Hi Mick,Thank you so much for your review!It truly means the world to us to hear these are your thoughts, and we’re delighted you’ve seen some improvement too 😊We be sure to keep doing what we’re doing, but we're here for you if ever you need help with anything.Many ThanksCustomer Service Team
4/5
TrustpilotGood timing and quick response
Hi Richie, Thank you for sharing your 4 star review!We hugely appreciate your feedback and we're glad that the quickness of our services was convenient for you.We're always here should you need us. Your support means a lot to us! Many Thanks Customer Service Team
3/5
TrustpilotMy issue is not solved
Hi Shahid, Thank you for leaving us a review and bringing this to our attention. We're really sorry to hear that your issue hasn't been resolved yet. We appreciate your feedback, and we're here to help. Could you possibly send us an email so we can discuss this further and get a better understanding of what's going on. You can do this via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team
1/5
GoogleA friend of mine passed away. L&Q have continued to invoice. The solicitors for executors contacted L&Q to tell them. Email evidence that it was received. When executor contacted them regarding paying for bill,they would not accept payment saying they don't know about his death. Awful organisation. Insensitive and incompetent. Given 1 star as no option to give 0
1/5
Googlei have a outstanding repair in my bathroom for over 1 years ,this company is crazy, they keep on canceling appoinments. The staff are lazy and keep making mistakes and you have to keep chasing them, they take ages replying your queries and never pick up the phone and you have to leave messages, They never improved over the years, the service got worse !!
1/5
GoogleAn absolutely incompetent bunch! And to say the service is atrocious is generous. All the staff read from scripts, they might as well subcontract the contact centre to the Far East as it would give them a better chance of actually delivering. East Thames use Interserve as one of their main contractors. Those who have interacted with interserve will know just how skilled their workforce is. A substandard RSL working with a substandard contractor!
5/5
Trustpilotvery good help me and i with Deaf…
very good help me and i with Deaf Profoundly.
Hi Mehboob, Thank you very much for your 5 star review. We have a new Video Relay Service in place as well as our Video Remote Interpreting Service to make sure that our Deaf customers can reach us in a way that most suits them. https://www.lqgroup.org.uk/media-centre/homelife/new-sign-language-serviceMany Thanks Customer Service Team
5/5
TrustpilotThe situation was resolved so quickly
The situation was resolved so quickly, recognising my disabilities. Excellent!
Hi Susan,Thank you so much for your fabulous review!It's so nice to learn you've had a wonderful experience and you've rated your recent contact as excellent. We're so happy this is the kind of service you've had, and it'll always be the kind of service we aim to deliver to you.Many thanks for sharing this with us and we look forward to helping you again, hopefully sometime soon 🙂Customer Service Team
5/5
TrustpilotVery happy thank you
Hi Susan,We're so thankful for your 5-star review 🙂We're delighted you're happy and it makes us happy to know you've had a positive experience.Thank you so much for sharing this with us, your feedback is greatly appreciated and we're looking forward to helping you again.Customer Service Team
1/5
GoogleL&Q service standard - they call it grounds maintenance.
4/5
TrustpilotI always have a good experience with…
I always have a good experience with the L&Q staff
Hi Angela,We welcome your feedback, and we thank you for your 4-star rating too.We’ve absolutely loved reading your review and your heartfelt comment truly means a lot to us too.We’re so pleased you’re loving the services we deliver; it certainly makes us proud to hear this 😀In the meantime, we're looking forward to helping you again, hopefully sometime soon.Many ThanksCustomer Service Team
5/5
TrustpilotAlways polite and professional
Hi James,Thank you so much for your 5-star review!Your kind words are greatly appreciated and we're over the moon to know you always have an amazing experience with our staff. Politeness and professionalism are certainly the kind of service we expect from our staff too and it makes us proud to know they're living our values.Many thanks for your feedback!😊Customer Service Team
4/5
TrustpilotGood customer service
Hi Princeton,Thank you for your 4-star review!😊We’re so grateful for your feedback and we’re delighted you’ve received good service from us.It’s always with great pleasure to help and if you need us for anything else we’ll always be willing to help you.Many ThanksCustomer Service Team
5/5
TrustpilotThank You
I queried, they reponded, they solved -all like clockwork. Thank You
Hi Anders,Thank you so much for your 5-star review!You're most welcome and it's always a pleasure to help😊It certainly sounds as though you've had a great experience and everything well from start to finish which is fantastic!Many thanks again for your feedback it truly means the world to us.Customer Service Team
1/5
GoogleSimilar to other reviews - absolutely disgusting and negligent organisation, costing us and others thousands of pounds a month due to their incompetence, and obfuscating any complaints handling in a long and painfully slow process. I know people often say this in reviews but I really mean this sincerely: avoid L&Q at all costs if at all possible.
1/5
GoogleI have requested a repair that should be carried out almost 2 months ago but it hasn’t been till today.Tried to contact and was informed the agent will call back. Well, they called but although I was holding the phone in my hand I wasn’t able to answer that’s how quick they unconnected themselves. VERY POOR and Unprofessional
5/5
TrustpilotHave never had a bad experience with…
Have never had a bad experience with L&Q. Always helpful and friendly staff.
Hi Marietta,Thank you so much for your 5-star review!It makes us so happy and proud to read such amazing feedback and it's always with great pleasure speaking with you too.We honestly value your review, and we look forward to being of help to you again soon 😀Many ThanksCustomer Service Team
4/5
TrustpilotGood efficient service
Honestly, timely, curious
Hi Barry,Thank you very much for your 4-star review! 🙂This means so much to us but most importantly we’re delighted your recent experience was a good one.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team
5/5
TrustpilotThanks for the repair London quadrant
Thanks for the support and repair London quadrant
Hi Pink, Thanks for leaving us a 5 star review. We're always happy to support and really appreciate your feedback. Many Thanks Customer Service Team
5/5
TrustpilotI have regular gas safety checks and…
I have regular gas safety checks and they are always thorough
Hi Kathryn,Thank you so much for leaving us a review!We welcome your feedback as it's reassuring for us to know that our gas contractors are fulfilling their duties to a high standard.Many thanks again for sharing this with us and we look forward to helping you again soon 😊Customer Service Team
4/5
TrustpilotCosyseal did a great job installing a…
Cosyseal did a great job installing a new front door.
Hi Lorraine,Thank you so much for your review!We're chuffed to hear Cosyseal done a great job installing you a new door 🙂Your feedback certainly helps us to understand of the amazing work our contractors are doing whilst in our resident’s homes so thank you very much for taking the time to let us know.In the meantime, we look forward to helping you again at some point soon.Many ThanksCustomer Service Team
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