LQ London reviews

Hi Karen,Thank you so much for your review and for your 5-star rating too.We very much appreciate your feedback and we’re pleased to hear you were kept informed of the engineer’s late arrival. It makes us proud to hear this and it’s also reassuring for us to know our contractors are doing an amazing job too.Many thanks again! 😊Customer Service Team

Hi Mustapha,Thank you so much for your review.We're so sorry to hear of your dissatisfaction and as an organisation who's passionate about the service we provide, your comments are naturally concerning for us as well.We honestly feel your frustration when things are not fulfilled as you hope and if there's anything you specifically need our help in resolving, please do let us know by contacting us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) where our team here will be more than happy to help.Many ThanksCustomer Service Team

Hi Bev,Thank you very much for rating your recent experience with 5-stars! 🙂This means so much to us but most importantly we’re delighted everything went well and Jon delivered a good service.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do to help.Many ThanksCustomer Service Team

Hi Semari,Thank you so much for rating us with the full 5-stars!We're over the moon to know you've had a fantastic experience and we’re thrilled your recent appointment went well for you too.Thank you so much for sharing with us, we honestly welcome your feedback and we’re very much looking forward to helping you again soon 🙂Customer Service Team

Hi Nina, Thank you for the 5 star review and lovely comments!You're very welcome! We're just thrilled to hear you received excellent service. We aim to provide the best service possible and we're so happy this has been the case for you. Many Thanks Customer Service Team

Hi Roger,Thank you so much for your review! 🙂You're most welcome and we're so pleased you received a helpful service during your recent contact with us.We hope to be of assistance to you again soon so please let us know if there's anything else we can help you with.Many ThanksCustomer Service Team

Hi Hadeer,Thank you so much for taking the time to leave us a review.We're thrilled to see you've had a 5-star experience and you're happy with the service you've received too.We’re looking forward to assisting you again, so feel free to let us know if there's anything else we can do for you 🙂Many ThanksCustomer Service Team

Hi Sarah,Thank you for leaving us a 5-star review!Your feedback is valuable to us we’re over the moon that you had a positive experience with one of our advisors - it certainly makes us proud to hear this too 😊Many thanks again for sharing your thoughts with us and be sure to let us know if you need our help with something else.Customer Service Team

Hi Peter,Thank you so much for your 4-star review!🙂it’s sounds like everything went perfectly which is fabulous to hear!Many thanks again for leaving us a review and we hope we can help you again soon.Customer Service Team

Hi Mulikatu, Thanks so much for your 5 star review. We're thrilled to hear that you are satisfied with the service your received when you contacted us. Many Thanks Customer Service Team

Hi Malcolm,We welcome your review, and we thank you for sharing your thoughts with us.We're very sorry to learn of your dissatisfaction.If you're not already in touch with us and need our help, please do let us know by email at lqdirect@lqgroup.org.uk where our dedicated team can do their utmost to help. We kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi Z Luyeye,Thank you very much for taking the time to leave us a review! 😊This means so much to us but most importantly we’re delighted your recent experience was a good one.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi Abdikadir,Your review is important to us, and we thank you for sharing your thoughts with us as well.We've most certainly taken onboard your feedback and we're sorry if we our repairs service has failed to meet your expectations. We're always looking to improve the services we deliver, and your feedback helps us to understand where we could potentially do better.In the meantime, if there's anything specifically we can help you with, please do let us know and we'll be more than willing to do our utmost for you. Contact with us is by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used in the subject line of your email when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Fitzroy, Thanks so much for the 5 stars! 😊We're thrilled to hear that you're pleased with our prompt and efficient service! Your feedback is greatly appreciated. It's so rewarding to know we are meeting your needs. Thanks for taking the time to leave a review. Many Thanks Customer Service Team

Hi Amanda,We welcome your review, and we thank you for letting us know how your recent visit went.We're so sorry there was an issue with turning your gas supply back on and we apologise for the inconvenience this caused.We've certainly noted this and we're sure it was our gas contractor’s intentions, but we'll be sure to let them know so the same doesn't happen again.In the meantime, feel free to reach out to us if there's anything else we can do to help.Many ThanksCustomer Service Team

Hi Beverley,This is absolutely fine; there’s no pressure and we understand if now isn’t the right time.In the meantime, if there’s anything we can do, please let us know by emailing our dedicated team at lqdirect@lqgroup.org.uk where it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Janis,Thank you so much for sharing your recent contact with us.It's so nice to read your review and we're delighted to hear you had an amazing experience with our customer service team. We hope the issues with your windows are rectified for you soon but feel free to reach out to us if we can be of further assistance to you.Many ThanksCustomer Service Team

Hi Brenda,Thank you for your review and for sharing your concerns with us.We appreciate your frustration with the waiting times for appointments and we understand the delays has caused some disappointment amongst our residents.We would also like to take this opportunity to offer our sincerest apologies for any upset caused. Rest assured we are working on this and we're currently looking at ways to improve this service.Since restrictions have eased and our services have fully resumed, we're currently seeing high demand for repairs which has unfortunately caused a slightly longer waiting time for appointments to be offered, however you should see some improvements in the coming future.We're so sorry to hear you've waited 3 months for a surveyor to visit your home and if the repairs inside your home are non urgent and is currently with our major repairs manager, we would expect you to see further progress within 6 months from when the referral was first made. If however you would like to check this with us, we will be more than happy to help.Please feel free to reach out to us at lqdirect@lqgroup.org.uk, we have a great team to hand and it'll be our pleasure to help. To help us with your enquiry, we kindly request you title your email with 'Trustpilot' Many ThanksCustomer Service Team

Hi Mr Perry,Thank you so much for your 5-star review! 🙂We’re chuffed to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team