LQ London reviews

Hi Naomi,Thank you very much for your review and for rating L&Q with 4-stars! 🙂We’re delighted you’re generally satisfied with the service from us, and we welcome your comment made about things being reviewed too.Your feedback is important to us as it helps us to learn of the great things we’re doing and where potential improvements would be welcomed.Many thanks again for sharing this with us and we hope we can be of assistance again soon.Customer Service Team

Hi Miss McInosh,Thank you very much for your 5-star review!We’re thrilled to hear your recent visit went well and our operative delivered a very professional service. This is exactly how we expect our operatives to be so thank you for sharing this with us, it’s always nice and reassuring to know our maintenance team are doing a fab job too.In the meantime, we’re looking forward to helping you again, hopefully sometime soon 🙂Customer Service Team

Hi David,Thank you ever so much for taking the time to leave us a review.Your feedback means everything to us and we're so sorry to hear there appears to be a delay with something that may be bothering you.With any major changes within an organisation and despite the amount of time and planning that goes into the change, hiccups and teething problems will always occur, but we aim to keep any delays or disruption to our services as minimal as possible.We are of course here for you, and we’re more than happy to help should you need assistance from us. Please let us know by contacting us through any channel of your choice or by emailing our dedicated at lqdirect@lqgroup.org.uk. If your preferred choice is to contact us by email, we kindly request 'Trustpilot' is used as your email subject as this information is most helpful to us as well.Many ThanksCustomer Service Team

Hi Customer,Thank you so much for your 5-star review! 🙂it’s sounds like everything went perfectly for you which is fabulous to hear!Many thanks again for leaving us a review and we hope we can help you again soon.Customer Service Team

Hi Val,Thank you so much for sharing your recent experience with us.We're delighted you've had a wonderful experience and the gas engineer was polite, efficient, and friendly during the time spent in your home. It truly makes us happy and proud to hear this too 😊Many thanks once again and we hope to be of assistance again soon.Customer Service Team

Hi Lennon,Thank you so much for your feedback and for your 5-star rating too😊We very much appreciate your feedback and we’re thrilled to know you’re happy with the recent job that was carried out for you.It’s always with great pleasure to help so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Customer, Thanks for your excellent 5 star review. We're really pleased to hear you enjoyed the speedy service from our webchat team. We'll make sure to pass your comments on. Many Thanks Customer Service Team

Hi Angela,Thank you very much for your review! 😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our maintenance team are delivering a great service to our residents too.Feel free to let us know if there's anything else we can do for you and it'll be our pleasure to help.Many ThanksCustomer Service Team

Hi Mick,Thank you for sharing your recent experience following a visit with our gas contractor.It makes us happy to hear you have no complaints and your visit went well. This is most certainly the kind of service we expect our residents to receive, and it helps us to understand what a fantastic job our contractors are doing whilst in our residents homes too.Many thanks again😊Customer Service Team

Hi Elaine,Thank you so much for leaving us a review! 😊We're delighted with your 5-stars but most importantly we're over the moon you had a positive experience. We're chuffed the operative was a pleasure to be with during the time spent in your home too.We're looking forward to offering the same quality service again so please do let us know if there's anything else you would like our help with.Many ThanksCustomer Service Team

Hi Michael,Amazing! Thank you so much for sharing this with us 🙂It's our absolute pleasure Michael and we're chuffed you're happy with the service we deliver.Many thanks again for your feedback and we hope to be of assistance to you again soon.Customer Service Team

Hi Char,This is fantastic and thank you so much for letting us know 😊Our work planners will always do their best to offer an earlier appointment where available, so we’re really pleased this is the kind of service you’ve recently received from us.It makes us proud to know you’ve had a 5-star experience and we’re looking forward to offering the same level of service again.Many ThanksCustomer Service Team

Hi Jamie, Thank you for acknowledging our efforts with a 4 star review! We are delighted to know you found our service prompt. Your feedback is greatly appreciated and truly makes a difference. Thank you once again and have an amazing day!Many Thanks Customer Service Team We're thrilled to see your recognition.

Hi Suzy,Thank you so much for your feedback and for sharing your thoughts with us.We’re saddened to learn you feel this way, our residents are paramount to us and we always strive to put our residents at the heart of everything we do, so it’s naturally concerning for us too when reading your comment.We understand at times things can go wrong and were extremely sorry when this happens, but we’d like you to know we’re always willing and open to discussing any concerns you have and to work with you in finding a resolution.Please feel free to let us know if there’s anything we can do for you, and it’ll be our pleasure to help. You’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) or via any of your preferred channels. Many ThanksCustomer Service Team

Hi Moses,We love this and thank you so much for letting us know 😊We're over the moon you had a positive experience and most importantly your recent appointment went well for you.Many thanks again for your feedback, it's much appreciated!Customer Service Team

Hi Corneliu,Thank you so much for your review!We're truly sorry to hear this has happened and we can imagine the disappointment this has caused you too.If you're not already in touch with us we'd love to help and put right what went wrong.To help us make it possible, please can you email the repair details to us along with your full address and we'll be sure to do this for you.Our email address to contact us on is lqdirect@lqgroup.org.uk and kindly request 'Trustpilot' is mentioned in the subject line of your email.Many ThanksCustomer Service Team

Hi Jackie,We're so sorry you've had a disappointing experience with Swale Heating, but we thank you for taking the time to let us know.It saddens us to hear you feeling this way and we'd love to help with your concerns.If you're not already in touch with us and if there's anything further we can do for you, please feel free to let us know and it'll be our utmost pleasure to help.We have a fabulous team here and we're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned into the subject line of your email too.Many ThanksCust6imer Service Team

Hi Mick,Thank you so much for your feedback and for sharing your concerns about the service charge letter you recently received from us.We certainly hear your disappointment Mick and we sincerely apologise if you feel there's a discrepancy with the charges for this coming year.We can see you've already raised your concerns with us which is great, and we can confirm our service charge team are currently investigating this for you. Rest assured you'll receive contact from our service charge team once they have gathered all of the information needed. We aim to respond to you within 10 working days so hopefully you should hear from us soon.In the meantime, if there's anything further we can do for you, feel free to contact us through any channel of your choice or by email at lqdirect@lqgroup.org.uk and we'll be more than happy to help.Many ThanksCustomer Service Team

Hi Linda, Thanks for the 5 stars!A job that is completed by such a pleasant engineer quickly and efficiently makes us beyond proud of the team. 😊Many Thanks Customer Service Team

Hi Jennifer,Thank you so much, and Happy New year to you too 🥳It's always with great pleasure to help with your repairs and we're looking forward to helping you again this year.From all of us at L&Q, we hope 2024 brings you good health and lots of happiness 😊Many ThanksCustomer Service Team

Hi Jean, Thanks for taking the time to write a 4 star review 😊That's fantastic news! We value your input and appreciate your support. We look forward to helping you again soon. Many Thanks Customer Service Team

Hi Maureen,Thank you for your 4 star review. We're absolutely thrilled to hear you found our service prompt and efficient! As we aim to resolve any issues as quickly and efficiently as possible. Thank you so much for leaving such a positive review. It means the world to us!😊Many Thanks Customer Service Team

Hi Robert, Thanks so much for the 5 star review!We're delighted to hear that you were very satisfied with our service. We strive to keep our processes quick and easy for all our customers. Many Thanks Customer Service Team