LQ London reviews

Hi Fontella,Thank you so much for amazing review!It's fantastic to hear the job was well done and we really appreciate you sharing your thoughts with us as well.Many thanks again and we hope to be of assistance to you again in the near future.Customer Service Team

Hi Gary,We really appreciate you letting us know of your recent experience with us and we thank you for your 5-star rating too.It's so nice to hear you had the best possible experience and your feedback certainly help us to understand of the amazing job our staff are delivering to our residents as well.Many thanks again Gary! Your feedback is greatly appreciated, and we look forward to helping you again soon 🙂Customer Service Team

Hi Donna,Thank you for leaving us a review!We’re extremely sorry to see you’ve only rated us with 1-star, and it saddens us to learn of your feelings about us too.If there happens to be anything specifically causing concern that you need our help in resolving, please do let us know and it’ll be our pleasure to offer our assistance.Contact with us is welcome via any of your preferred channels or by emailing our Northwest team at contactnw@lqgroup.org.ukFeel free to reach out at any time and we’ll be more than happy to arrange for one of our advisors to contact you.Many Thanks Customer Service Team

Hi Premchand,Thank you very much for sharing your thoughts with us.We’re chuffed to hear of your positive experience. It’s always with great pleasure to help and we look forward to providing you with the same level of service again😊Many ThanksCustomer Service Team

Hi Lee, We really appreciate the 5 star review. Your kind words have truly brightened our day! We're made up that the service impressed you, as having the gas safety checks carried out is so vitally important. Your support doesn't go unnoticed. Many Thanks Customer Service Team

Hi Ohh Rawzii,Thank you so much for your amazing review! 🙂We absolutely love this and were overwhelmed with your kind comments too.It’s so nice to read such amazing feedback and it certainly makes us proud to know you always have a pleasant experience when contacting us.Many thanks to you again and we look forward to helping you again soon.Customer Service Team

Hi Angela,Thank you so much for your fabulous review!Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing your thoughts with us here, we certainly value your feedback and we’re looking forward to helping you again 😊Customer Service Team

Hi Eva,Thank you so much for your 5-star review! 😊It’s makes us happy to know you’ve had the best possible experience and the gas technician was polite and thorough during your recent appointment. It certainly makes a difference and we’re over the moon you’ve had a positive experience.Your feedback it greatly appreciated Eva, and we can’t thank you enough for sharing your experience with us too.Many ThanksCustomer Service Team

Hi Dawn,Thank you so much for leaving us a review and for sharing your amazing experience with us.It's lovely to hear everything went well and you're happy with the job that was done. It's certainly reassuring for us to hear this too and it's most definitely the kind of service we always aim to achieve in delivering.Many thanks again and we hope we can be of assistance to you again soon 😊Customer Service Team

Hi Katey,Thank you so much for rating your recent visit with 5-stars.We truly value your feedback and we’re glad to hear the engineer was friendly during the time spent in your home. It makes us proud to hear this too and your feedback certainly helps us to understand of the amazing service our contractors are delivering to our residents as well.Many thanks again Katey, your review is greatly appreciated, and we hope to be of assistance to you again soon 🙂Customer Service Team

Hi Ronald, Thanks for taking the time to leave us a review!It's great to know your happy with the works carried out, and this was completed in a professional manner. We'd love to hear more about what you enjoyed or how we can up our game to a 5 star review! Looking forward to hearing from you again soon. Many Thanks Customer Service Team

Hi Montserrrat,Thank you very much for rating your most recent experience with 5-stars! 🙂This means so much to us but most importantly we’re delighted your recent experience was a good one and the operative was polite and professional during the time spent in your home.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Malina,Thank you so much for your fabulous review!It makes us happy to know your happy with the service received, and we're chuffed to hear you're happy with the quality of work too😀Many thanks again for sharing your thoughts with us and we look forward to helping you again soon.Customer Service Team

Hi Teresa, It's so great to see your 5 star review. An easy reporting service and polite operative who's done a excellent job are all part of the Service we strive to provide. Many Thanks Customer Service Team

Hi Jane,Thank you so much for sharing your recent experience with us.We're delighted your contact with us was an easy experience and you're happy with the completion for the repair. Your feedback truly makes us happy to hear this too and it's certainly the kind of service we always aim to achieve in delivering to our residents.Many thanks again for sharing this with us and feel free to let us know if there's anything else we can do for you 😊Customer Service Team

Hi Sparkle Silver,Thanking you for your fabulous review! 🙂We're over the moon to hear this too and it certainly makes us proud to know you've had a 5-star experience with us.Many thanks again for sharing this with us and please let us know if there's anything further we can do for you.Customer Service Team

Hi Karen,Thank you so much for your amazing feedback! 😊We're so pleased everything went well for you and we're delighted you're happy with the helpful service you receive from us too.A huge thank you for sharing this with us, your feedback means the world and it's always a pleasure to help.We hope we can be of assistance to you again soon.Many ThanksCustomer Service Team

Hi Khadija.Thank you so much for leaving us a review and for rating your recent experience with 5-stars🙂It makes us proud to know our engineer ticked all the boxes during your recent visit, and most importantly we’re thrilled you had the best possible experience too.Many thanks again Khadija, and we look forward to delivering the same level of service to you again soon.Customer Service Team

Hi Terence,Thank you so much for sharing your recent experience with us.It's great to hear all went well and we thank you for your 5-star rating too.We hope we can be of assistance again soon😊Many ThanksCustomer Service Team

Hi Kerry, We're really sorry to read that you feel this way about the service you have received from us. We try to be as helpful as we can be and would really like to try to get to the bottom of any problems you are having. If you could email our Customer Service Team via lqdirect@lqgroup.org.uk please use 'Trustpilot' as your subject header and more information as to what's going on and we can assure you we'll be as helpful as possible. Many ThanksCustomer Service Team

Hi Samantha, We appreciate you leaving us a review to highlight your concerns. Certain repairs in the home are the residents own responsibility but we are always more than happy to help you and give more advice if you should need it. You can contact our Customer Service Team via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as the subject header and we'll be on hand to assist you further. Many Thanks Customer Service Team

Hi Sanford,Your feedback is important to us, and we can’t thank you enough for leaving us a review.As an organisation who’s passionate about the service we deliver it’s naturally concerning for us to hear this too. Therefore, we’d very much love to have the opportunity to help and put right what went wrong for you.With this in mind, we kindly invite you to email the details of your experience and concerns to us at lqdirect@lqgroup.org.uk where our dedicated team will gladly offer their help. We also kindly request ‘Trustpilot’ is used as your email subject as this information will be most helpful to us as well.Many Thanks Customer Service Team

Hi Marlene,We’re delighted you’ve had a 4-star experience.It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our residents’ homes, so we really do appreciate and value your time in sharing this with us.Many thanks again and we look forward to helping you again soon 🙂Customer Service Team