LQ London reviews

Hi Darrin,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Happy Customer,Thank you so much for taking the time to leave us a 5-star review!It’s lovely to hear about your positive experience and it’s reassuring for us to know we have amazing staff/contractors who’re doing a wonderful job whilst visiting our residents too.It’s with great pleasure to learn of your experience and most importantly we’re thrilled you’re loving the service you’ve recently received from us.Many thanks for sharing this with us and we very much look forward to helping you again soon 😊Customer Service Team

Hi Louise, Your 5 star feedback is greatly received!Thank you for taking the time to acknowledge the engineers professionalism. We believe that a polite and careful approach is key to ensuring the safety and satisfaction of our customers. Many Thanks Customer Service Team

Hi Wendy,Thank you so much for your 5-star review!It's lovely to hear our Customer Service Team were very informative during your recent contact with us, but it saddens us to learn you're dissatisfied with the outcome which we can imagine would be disappointing for you.If there's anything more we can do to help, we'd very love to hear from you.We have a fabulous team here and you're welcome to contact us at any time by email at lqdirect@lqgroup.org.uk. It'll be most helpful for us as well if 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Zero,Thank you so much for your review.We appreciate you taking the time to leave us some feedback and we're truly sorry to hear you feel this way.We'd like you to know we're always here for you and we're more than willing to help and discuss anything that may be concerning for you.Our amazing team here and reachable by email at lqdirect@lqgroup.org.uk. Feel free to drop us an email with 'Trustpilot' in the subject line where it'll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Sylvia,Thank you so much for your fabulous review! 🙂Your kind words have certainly made our day, and we're thrilled that you're liking the quality and professionalism from us. It's an absolute pleasure for us to hear this too.We look forward to helping you again.Many Thanks,Customer Service Team

Hi Michelle,Thank you so much for your 5-star review! 😊We love that you've had a positive experience and you're finding our staff polite and helpful too.This is certainly the kind of service we always expect you to receive from us, so it really makes us happy and proud to know our staff are delivering an amazing service.We're looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Sarah,We’re so grateful for your review and we thank you for sharing your thoughts and kind words with us too.We’ve taken onboard your comments regarding the booking options, and we apologise if we haven’t quite fulfilled your expectations. Your feedback is important to us, and it’ll certainly help us to look at ways we can further improve the service we provide.We’re appreciative of your kind words for our engineer too, it’s reassuring for us to know Danish was nice and pleasant whilst in your home. This is exactly the kind of service we hope our engineers always provide, so thank you once again for sharing this with us.In the meantime, we look forward to being of further help to you again in the coming future 🙂Many ThanksCustomer Service Team

Hi Murtada, Thanks for the 5 star glowing review! We're absolutely thrilled to hear that you're so happy with our services. It's always a delight to hear these type of comments. Your lovely review made our day! We are here for you and we promise to keep up the good work. Many Thanks Customer Service Team

Hi Miss Begum,Thank you for your review and feedback. Your feedback is important to us, and we're truly sorry you feel this way.Please email us further information at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost to help and advice. Many Thanks Customer Service Team

Hi Pauline,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Abdulkadir, We'd like to thank you for your 4 star review. We're absolutely thrilled you had such a great experience with our service and found our appointment system quick and efficient. It's always a joy to hear feedback such as this. We hope in future we can add another star to your rating. Many Thanks Customer Service Team

Hi Deborah, Thank you for your kind words and 5 star feedback! 😊We strive to provide a helpful efficient service, so it's great to know this has been your experience with us. Always remember, we're here when you need us. Many Thanks Customer Service Team

Hi Rashedul,Thank you so much for your positive review!😊We're over the moon you had a good experience and it's great to hear our contractor was respectful of your home.It really is nice to hear this is happening and we'd like to thank you for sharing this with us too.Many ThanksCustomer Service Team

Hi Graham,Thank you so much for your review!We’re chuffed to hear about your positive experience, and we look forward to providing you with the same level of service againMany thanks again for sharing this with us! 😊Customer Service Team

Hi Miss K Ellis, Thank you for your 5 star review and feedback. We're glad to hear that the issue was dealt with promptly and efficiently. We pride ourselves on providing the best possible service and it's always rewarding to see these reviews!Many Thanks Customer Service Team

Hi Kathryn,Thank you so much for rating your recent experience with 5-stars!We're thrilled to hear you had a positive experience and we very much appreciate your kind words about our engineer's friendliness, efficiency, and helpfulness. Many thanks for sharing this with us and we hope to be of help again soon 😊Customer Service Team

Hi Teresa, Your kind words and 5 star review mean a lot to us.We're delighted to hear of your experience and just thrilled to know the operative was able to assist you. We always strive to provide friendly, helpful service and it's wonderful to see that reflected in your feedback. Many Thanks Customer Service Team

Hi James,We welcome your feedback and we thank you for sharing your feelings with us.We appreciate your honesty and we apologise profusely if you feel the issues inside your home could be dealt with more promptly and of a better standard. Your comments are certainly valuable to us James and we'll be sure to feed this information back, and hopefully it'll help us to implement changes to improve this service moving forward.In the meantime, if there's any specific issues you need further help with, please do let us know by contacting us through any channel of your choice or by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi Debbie, Thank you very much for the 5 star review. We're so pleased to hear the safety check was completed and the engineer was polite, as your safety is our foremost priority. Many Thanks Customer Service Team

Hi Jozie,It's with great pleasure and you're most welcome too 😊We're looking forward to helping you again, hopefully at some point soon.Many ThanksCustomer Service Team

Hi Stuart, Thank you for reaching out and sharing your feedback. We're truly sorry to hear about the service delays and communication issues you've faced. It's disappointing to us as we strive to provide a prompt and efficient service to all our customers. We'd really appreciate the opportunity to learn more about your experience so we can work on improving things. If you could please reach out to us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, our dedicated team will do everything we can to address your concerns and make things right. Many Thanks Customer Service Team

Hi Tatiana,We’re so grateful for your feedback and your 5-star rating too! 😊We’re delighted you had a pleasant experience with our plumber, it's also satisfying for us to hear this too.Thank you so much for sharing this with us, your feedback truly means a lot and we’re looking forward to helping you again soon.Customer Service Team