LQ London reviews

Hi Breadback, Thanks a lot for your 5 star review! Your comments are so appreciated. They're a huge endorsement of our works and efforts. Looking forward to assisting you again in the future. Many Thanks Customer Service Team

Hi Mark, We want to thank you for rating us 5 stars. We're really glad to hear that you were satisfied with the gas safety check and found the engineer to be top quality. Your safety and satisfaction are our top priorities. Many Thanks Customer Service Team

Hi Sandra,Thanks so much for rating your recent experience following a recent visit with our gas contractor.We’re truly delighted you’ve had an amazing experience and the gas engineer was thorough, and also a pleasure to be with whilst in your home.It’s so lovely to hear this and we’re most grateful to you for taking the time to let us know too 🙂Many ThanksCustomer Service Team

Hi Mrs Clark,Thank you so much for leaving us a review and we’re extremely sorry to hear we haven’t fulfilled your expectations.Our residents and properties are paramount to us so it’s naturally concerning for us to also learn about your feelings for us.We would love to know in more detail where we have failed, additionally it would be a great opportunity for us to provide you with further assistance to overcome any concerns that may be worrying you.This will also allow you the opportunity to personally express your concerns and for us to provide you with the service you expect from us.To help us achieve this and if you’re willing to further discuss your review in more detail with us, please kindly email your details and any concerns to our dedicated team at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email header) where we’ll be more than happy to arrange for one of our team members to contact you.Many ThanksCustomer Service Team

Hi Ramsundar, Thanks for leaving us a 4 star review. Improvements and progress that's what we love to hear. We are eager to keep meeting your expectations and even exceeding them. We are continually reaching out to customers to gather their thoughts and opinions as input for further improvements. Please do reach out if you need anything else. We're here to support you! Many Thanks Customer Service Team

Hi Vikki, Thanks for your 4 star rating. We appreciate you taking the time to share your positive experience with us and your comments regarding the engineer's politeness and professionalism. Many Thanks Customer Service Team

Hi Angela,Thank you very much for letting us know how your recent repair appointment went.It certainly sounds like you had a perfect experience and we're very much delighted to hear too.We absolutely value your feedback, so we really do appreciate you taking time in sharing this with us.We're looking forward to helping you again....hopefully sometime soon 😊Many Thanks Customer Service Team

Hi Anne,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Bonnie,Thank you so much for your review and for rating our services with 5 stars!We're over the moon to learn you've had a positive experience, and we can't thank you enough for taking time to let us know.We're looking forward to helping you again.... hopefully sometime soon😊Many ThanksCustomer Service Team

Hi Steve, Thank you for providing your valuable 5 star feedback! We're glad to hear that the engineer provided you with a friendly and prompt service. It's always our goal to offer excellent and timely assistance for all who contact us, so your comments let us know we're on the right track. Many Thanks Customer Service Team

Hi Sharon,Thank you so much for your review!🙂We're over the moon you had a 5-star experience with our gas contractor, it certainly makes us proud to hear this too.Your feedback means so much to us so a huge thank you once again for sharing this with us.Customer Service Team

Hi Zainab, We appreciate your 5 star rating! Providing a quick and efficient service is what we consistently aim for, so we're so happy to hear this has been your experience with us. Many Thanks Customer Service Team

Hi Denvir Vanessa,Thank you very much for leaving us a review!We’re so happy you’ve had a positive experience with our engineer. It makes us proud to hear of the amazing job our maintenance team are doing so thank you so much for your feedback, it’s much appreciated.In the meantime, we look forward to helping you again soon 😊Customer Service Team

Hi Dorothy,Thank you so much for your 5-star review!We’re chuffed to hear you’ve had an amazing experience and we can’t thank you enough for taking time to let us know how your visit went too.It’s much appreciated and once again thank you 😊Customer Service Team

Hi Lady Jane Grey,Thank you so much for sharing your experience with us.We’re delighted you’ve had the best possible experience and most importantly it makes us happy to know our engineer was polite and helpful too. Your feedback is valuable to us, so we thank you once again for letting us know how your Gas Safety appointment went for you.Many ThanksCustomer Service Team

Hi A Morris,Thank you very much for rating our plumber so highly.It certainly sounds like everything went amazingly for you and it makes us happy to know you’re delighted with the work too.Many thanks again for sharing this with us and we hope we can be of assistance again soon 🙂Customer Service Team

Hi Shobhana,You're most welcome and it's with great pleasure to help you 😊Many thanks to you for your wonderful feedback and we hope we can be of further assistance to you again soon.Customer Service Team

Hi Kim, Thanks for your 5 star review of the service you received!We pride ourselves in having a professional and courteous team. Your feedback is greatly appreciated and we will make sure to pass on your kind words. Many Thanks Customer Service Team

Hi Customer,Thank you so much for your 5-star review!🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Joanne, Thanks for your 5 star review!It's great to hear that the works have been completed and thank you for your kind words about our operative. He certainly made a great impression on you. 😊Many Thanks Customer Service team

Hi Debbie,We’re so grateful you’ve taken time out to share your recent visit with us.Your feedback means a lot to us as it helps us to understand what an amazing job our contractors are doing whilst in our resident’s homes.Most importantly we’re over the moon that you were kept informed and you’re happy with the completed repair.Many thanks again Debbie! We look forward to being of help to you again in the foreseeable future😊Customer service Team

Hi Mack Hicks,Thank you so much for your 5-star review! 😊We're chuffed everything went so well for you and you're happy with the service you received from us.Your feedback certainly makes us proud to know our staff are delivering an amazing service which is exactly the kind of service we always aim to achieve in delivering too.Many thanks again for your amazing review and we look forward to helping you again.Customer Service Team