LQ London reviews

Hi Catherine,Thank you so much for your review!We're chuffed to hear your overall experience went well and the plumbing repair was completed promptly for you.It makes us proud to hear such fantastic feedback like your, so many thanks again for sharing this with us.In the meantime, we look forward to helping you with your next enquiry 🙂Many ThanksCustomer Service Team

Hi MIa,Thank you so much for your feedback and for rating your recent visit with 5-stars!We very much appreciate your feedback and we’re pleased to know your appointment went very well for you - our engineers have certainly made us proud.Many thanks again Mia! 😊Customer Service Team

Hi PerfumeShopAdorer,This is fabulous and thank you so such much for sharing your recent experience with us too😀Your feedback is greatly appreciated and we look forward to helping you again soon, so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Ronald, It's great to see your 5 star rating! 😊We love hearing that the operatives who are carrying out these works in your home are doing such an excellent job. So, thank you so much for sharing this with us. Many Thanks Customer Service Team

Hi Jacky, Wow thanks so much for the 5 stars! 😊Your satisfaction is our top priority and it's always rewarding to know we've done a good job. We look forward to assisting you in the future. Many Thanks Customer Service Team

Hi Marietta,Thank you so much for the 5 star review. Wow 50 years with us. We always strive to give the best service so we're really happy to hear we've consistently achieved this for you. If there's anything else we can do just reach out. Many Thanks Customer Service Team

Hi Taniesha, Thanks so much for your glowing review!We're so pleased to hear that Michelle was able to help you so effectively. We'll be sure to pass on your kind words to Michelle, she'll be thrilled to hear about your positive experience. Many Thanks Customer Service Team

Hi Emma,Thank you for your review!We appreciate your feedback and we're sorry for the problems you've encountered with timings for your appointments, but we've certainly taken onboard your comments.Thank you for sharing your experience with us too, we're delighted it went quickly and efficiently and your overall experience went well for you.Many thanks again! 😊Customer Service Team

Hi Sonia, Thanks for leaving us a review to share your concerns with us. We're sincerely sorry to hear about your disappointing experience with our engineers. We typically receive glowing reviews about their conduct and professionalism, so it saddens us to hear your experience hasn't mirrored this. To investigate this further, we would greatly appreciate more specific details about your experience. If you could kindly email our team at lqdirect@lqgroup.org.uk with 'Trustpilot' being the subject of your email, we can raise this concern with the appropriate team. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Mist, Thank you so much for your positive feedback and 5 star review!We're delighted to hear you found the plumber friendly and very helpful. Many Thanks Customer Service Team

Hi Catherine, Your positive feedback is very much appreciated! We're thrilled to know that we're on the right track and things are going great, as your satisfaction is our priority. Thank you so much for taking the time to share your thoughts. It really means a lot. Many Thanks Customer Service Team

Hi Bernard, Thanks so much for your great review!We strive to ensure that we not only listen to our customers but also respond efficiently and effectively. We believe this is what people need and deserve. It's comforting to know that we are meeting, if not exceeding you expectations. Many Thanks Customer Service Team

Hi Anne,Thank you so much for your review and for sharing your feelings of dissatisfaction with us.We always strive to offer the best service to our residents so it's naturally concerning for us to learn we haven't answered your question relating to your rent account.We'd love to make amends and offer further help and to help us make it possible, we kindly invite you to email the details to us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our helpful advisors will gladly do their utmost to help you.Many ThanksCustomer Service Team

Hi Muayad,Thank you for your 5-star review!We appreciate your kind words and are thrilled you had a positive experience.We're looking forward to helping you again.... hopefully sometime soon😊Many ThanksCustomer Service Team

Hi David, Thanks for your 5 star review! 😊We're really happy to hear that you had a great experience with our engineer. It truly helps us to keep delivering the best service possible. Many Thanks Customer Service Team

Hi Asj Mehmood,We’re so grateful to you for taking the time to leave us a review and for rating your recent experience with 5-stars!We’re pleased to hear you’re satisfied with the helpful service received from us, it makes us happy and proud to hear this too 😊If of course there’s anything else you need help with, we’re always here for you and you’re more than welcome to reach out to us at any time where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Customer,We really appreciate you taking the time to share your experience with us, and we’re thrilled to hear you had a friendly experience and this issue was resolved quickly for you too.It makes us happy and proud when our staff deliver an amazing service to get super quick results, especially within an emergency like yours.Many thanks again for your wonderful feedback, is greatly appreciated and we hope we can help you again soon 😊Customer Service Team

Hi Ruth, Thanks so much for your 5 star rating! 😊We love to hear the operative who attended was a nice guy who got the job done. Many Thanks Customer Service Team

Hi Maurice, Thanks so much for your 5 star review and wonderful feedback!😊It's fantastic to hear you found our operative to be friendly and efficient. We take pride in our customers satisfaction and your review tells us that we're on the right track. Please do not hesitate to contact us again if there is anything else we could assist you with. We are here for you. Many Thanks Customer Service Team

Hi,Thanks so much for your review! 😊We’re delighted you’ve had the best possible experience and it certainly sounds like everything went perfectly for you on the day too, which is fantastic!It really is lovely to know our maintenance team are also delivering an amazing service whilst out and about in our resident’s homes too.Many thanks for your feedback and we look forward to helping you again soon.Customer Service Team

Hi Juanita,Thank you so much for your 4-star review!This is great news! We're delighted to hear this too and we're very sorry if the problem took longer than expected to resolve for you.Many thanks again for sharing this with us and we look forward to helping you again 😊Customer Service Team