LQ London reviews

Hi Ray,Thank you so much for sharing your recent experience with us 😊We're extremely grateful for your feedback, and we're delighted to hear that you found our service professional and efficient.Your fantastic review means a lot to us, and most importantly, we're thrilled to hear you had a positive experience.We look forward to assisting you again soon.Many Thanks,Customer Service Team

Hi Kat,Thank you so much for your 5-star review! 😊We appreciate your amazing feedback and we're glad to hear you had a positive experience. It certainly makes us proud to know our team delivered quick and professional service, so a huge thanks once again for taking the time to let us know.We hope we can help you again soon.Many Thanks,Customer Service Team

Hi Ezeukwu, What a great 5 star review to receive! We're so glad to hear about your positive experience with our gas engineer! It's always our goal to ensure your safety and confidence in all out services. Thank you for your trust. Looking forward to providing you with continued excellent service! Many Thanks Customer Service Team

Hi Marion, We really appreciate you leaving us a 5 star review. It's great to know that the operatives who attended were so helpful. We pride ourselves on providing the best customer service, so we're sorry if you feel we have let you down in anyway and would love the opportunity to turn things around. If you need us, please do reach out and we'll be only too eager to help.Many Thanks Customer Service Team

Hi Etta, Thank you so much for leaving us a 5 star review. We're thrilled to hear that you had a good experience with our contractor. It's always wonderful to hear when our team members are both friendly and informative. We always strive to provide the best service possible, and your feedback helps us to do just that. Many Thanks Customer Service Team

Hi Elyes,Thank you very much for the 5-star review!We're thrilled you've had a helpful experience and it's certainly the kind of service we always aim to deliver too.Many thanks for sharing this with us and we're looking forward to helping you again, hopefully sometime soon 😊Customer Service Team

Hi Maria, We appreciate you leaving us a review to highlight your concerns. We're really sorry to hear about the long waiting you've been experiencing for your important repairs. Please accept our sincerest apologies for any inconvenience this has caused. We understand how frustrating this can be and would welcome the opportunity to resolve any outstanding issues. With this in mind you please can you contact us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header where one of our Team will be keen to assist. Many Thanks Customer Service Team

Hi Ali,Thanking you for your wonderful review! 😊We absolutely love your feedback for our Customer Service Team and for our amazing workers.Providing excellent customer service is paramount to us so we really do appreciate your recognition for our friendly and helpful staff.It’s our pleasure to help you, and we’re looking forward to helping you again soon.Many ThanksCustomer Service Team

Hi Darren, Thank you for going the extra mile and leaving us a 5 star review!We're thrilled to hear that you had a great experience interacting with our people! We strive to offer the best service and it's always encouraging to hear from happy customers like you. Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many ThanksCustomer Service Team

Hi Maggie,Thank you so much for your fabolous 5-star review! 😊Your feedback means so much to us but most importantly we’re delighted your recent experience was a good one.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi Amanda,Thank you so much for your 5-star review! 🙂We're thrilled to hear that you had a positive experience with our repair service. We appreciate your kind words and we're glad that we were able to meet your expectations.A huge thanks once again for sharing this with us, and feel free to reach out if there's anything else we can do for you.Customer Service Team

Hi Ged, Byrne,Thank you very much for taking the time to leave us a review.It's great to hear our maintenance team were prompt in attending to the problem but we're sorry to learn the issue isn't resolved.We appreciate why this would be disappointing for you and sometimes further visits may be needed to fully resolve the issue. However, we would very much love to investigate this matter further and work with you in finding a resolution.To help us make it possible, please can you email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our dedicated team here will be more than willing to help.Many ThanksCustomer Service Team

Hi Kevin, You've made our day with your 5 star review!We're happy to hear our service met your expectations and everything was explained clearly for you to understand. Ensuring our services are seamless and easy to understand is crucial to us. Thanks for your encouraging words.Many Thanks Customer Service Team

Hi Debbie, Thank you for taking the time to share your positive experience with our customer service team. We are very pleased to know that your health and safety concern was handled promptly. This is a priority for us and hearing your feedback is invaluable. Your 4 star review is greatly appreciated. Remember, we are here for you whenever you need us. Many Thanks Customer Service Team

Hi Willow, Thanks for your review. Glad to see the visit was completed quickly. We're here if you need us so just reach out. Many Thanks Customer Service Team

Hi Rachael,Thank you for sharing your recent experience with us.We're deeply saddened to hear about your dissatisfaction, and we sincerely apologise for the disappointing service you've received from us. Your feedback is important to us as we always aim to provide exceptional service.If there's anything we can do to assist you, please don't hesitate to contact our dedicated team. We're reachable by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Feel free to reach out to us anytime, and we'll gladly do our best to help.Many Thanks,Customer Service Team

Hi Barbara,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Esaie,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Mohamed, Thanks for your 4 star rating!We're happy to hear that our engineers were able to help you so efficiently. Your complimentary comments means a lot to our team, as we love to hear this kind of feedback.Many Thanks Customer Service Team

Hi Graham, We really appreciate your 4 star review. We're thrilled to hear that the team was able to accommodate your schedule by seamlessly changing the time and date of the appointment. Your compliments regarding the engineers professionalism are greatly welcomed too. Many Thanks Customer Service Team

Hi Janet,Thank you so much for taking time to leave us a review🙂We're over the moon you had a 5-star experience with our contractor and it's great to hear they're doing a fabulous job too.Many thanks again for sharing this with us and feel free to reach out if there's anything else we can do for you.Customer Service Team

Hi Amanda, Thanks so much for all the positive feedback. This really does go a long way as we care and want to know your happy with the service you receive from us. Many Thanks Customer Service Team

Hi S T,Thank you so much for rating us so highly! 😊We're thrilled to hear that you experienced excellent service and had a great experience. Your feedback means a lot to us, and it motivates us to continue providing the best possible service.It's our pleasure to help, and we're looking forward to assisting you again soon.Many Thanks,Customer Service Team