LQ London reviews

Hi Conrad,Thank you so much for your review and for expressing your concerns with us.We truly feel your frustration regarding the cladding situation, and we fully understand why the whole situation is disappointing for you and other homeowners as well.Our main concern is the safety for all our residents and understandably concerns were raised following the Grenfell tragedy. This was sadly unforeseen and beyond our control, but surveys were immediately carried out on our buildings to identify those at risk. With this in mind, we're working as quickly as we can to make sure all of our buildings comply with the new guidelines. Further information about this can be found here https://www.lqgroup.org.uk/manage-your-home/homeowners/information-for-homeowners-who-live-in-our-apartment-blocks/ and we recommend you have a look as it contains some useful information that may help with the cladding situation you’re in at this moment in time.Admittedly it’s going to take some time to complete remedial works and we offer our sincerest apology during this time. Rest assured we haven’t forgotten about how it’s impacting our residents and the delays caused especially with those wishing to sell their homes.We really hope the link provided above is of help to you but if you have any further questions or wish to speak with us about your review, you’re more than welcome to email our team here at lqdirect@lqgroup.org.uk who’ll arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi Denise,This is brilliant news! Thank you so much for sharing this with us too 😊It sounds like everything went perfectly for you which is truly fantastic, and we're chuffed to hear you're happy with the super quick service you recently received from us as well.We’re looking forward to helping you again, so feel free to let us know if there’s anything more we can do for you.Many ThanksCustomer Service Team

Hi Friend of Ted,Thank you so much for your 5-star review!We're so grateful you've taken the time to let us know how your appointment went for you and it certainly sounds like everything went perfectly which is wonderful to hear.Your feedback is so important to us so thank you once again sharing your experience with us,We hope to be of assistance to you again soon😊Many ThanksCustomer Service Team

Hi Gillian,Thanking you for your fabulous review! 😊We're over the moon to know you had a polite and professional experience with our engineers, and your kind review certainly helps us to know of the amazing work they're doing for our residents as well.Many thanks again for sharing this with us, it’s much appreciated, and we look forward to providing the same quality of service to you again soon.Customer Service Team

Hi Michelle,Thank you for taking the time to leave us a review!We appreciate your feedback and we're sincerely sorry to hear that the repair is still outstanding. We're also saddened to learn about the missed appointments and can understand the disappointment and inconvenience this has caused.If you haven't already been in touch with us, we would love to hear from you and collaborate with you to find a resolution.Please email your details to us at lqdirect@lqgroup.org.uk and make sure to mention 'Trustpilot' in the subject line of your email too.Many Thanks,Customer Service Team

Hi Tracey,Thank you so much for your 5-star review! 😊We’re so pleased you’ve taken time to share your experience with our contractors. It makes us happy to know you always find them friendly and helpful, and you’re delighted with their work too.Many thanks again for your feedback, it’s reassuring for us to hear this and your review certainly helps us to understand of the great work our contractors are doing for our residents as well.Customer Service Team

Hi Helen, Thanks for your 5 star rating!😊We are delighted to hear that our engineer was proactive and managed to fix the pressure issue on your boiler, even though it was previously unnoticed. Once again, thanks for your positive feedback. Many Thanks Customer Service Team

Hi Martin,Thank you so much for rating L&Q with 5-stars!We’ve absolutely loved reading your feedback and we’re overwhelmed by your kind words too.We’ll be sure to continue with the great work and we look forward to helping you again sometime soon 😊Many ThanksCustomer Service Team

Hi Ebrahim, Thanks for leaving us a 5 star review we really appreciate it. So happy to read that our Customer Service Team were understanding and able to get an engineer out to you so quickly. Many Thanks Customer Service Team

Hi Ms Nasra,Thank you so much for giving your recent experience a 5-star rating!We're thrilled to hear that everything went smoothly with your appointment and that the operative arrived on time. Your positive feedback truly brightens our day, and we appreciate you taking the time to share it with us.Thank you once again, and we can't wait to assist you again in the future! 😊Customer Service Team

Hi Margaret, We highly appreciate your positive review! Thanks for taking the time to acknowledge the quick and efficient work carried out in your home. Many Thanks Customer Service Team

Hi Manju,Thank you very much for your 4-star review! We're thrilled that everything went well for you! 😊We appreciate your feedback and understand that reaching us can sometimes be challenging. We're constantly working towards improving our communication channels to make it easier for our customers and residents to connect with us. In the meantime, we apologise for any delays that may occur.Many Thanks,Customer Service Team

Hi Pav,Thank you so much for taking the time to leave us a review.We're saddened to learn of your feelings, and we understand the frustration it causes when things don’t go so well. All feedback is valuable to us, and we sincerely apologise if our service has failed to meet your expectations and we’ll certainly take on board your dissatisfaction seriously.If there’s anything we can possibly do to help, you’re more than welcome to reach out to our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our utmost pleasure to do our best to support with anything that may be causing concern.Many ThanksCustomer Service Team

Hi Brenda, Our team appreciates your 5 star review! 😊It's wonderful to know that the electrician was capable and efficient, displaying the professionalism we strive for. You satisfaction motivates us more than you know. Many Thanks Customer Service Team

Hi Aghdas,Thank you so much for your amazing review!Your feedback means the world to us and most importantly we're thrilled the job went ahead as planned and you're happy with the service received.Many thanks and we're looking forward to helping you again soon🙂Customer Service Team

Hi Debra,Thank you so much for leaving us a 5-star review! We're over the moon to know you've had the best possible experience, and it's great to hear the engineer was polite and efficient too.Your feedback means a lot to us, and it certainly helps us to understand the amazing work they're doing for our residents too.We hope we can be of help again soon 😊Many Thanks,Customer Service Team

Hi Louise,Thank you so much for leaving us a 5 star review.It's great to hear the operative who attended was so lovely, and completed the works to a good standard. We're sure this helps to know he is returning to finish off other jobs. Many Thanks Customer Service Team

Hi Tony, Thanks for taking the time out to express your satisfaction!It's wonderful to know that our engineer was able to meet your expectations. We strive to maintain this level of service for all our clients and your feedback is greatly appreciated. Many Thanks Customer Service Team

Hi Hugh,We're thankful to you for leaving us a 4-star review!It's great to hear all went well for you today. It's certainly the kind of service we always aim to achieve, so we really do appreciate you sharing this with us.We look forward to helping you again... hopefully sometime soon 😊Many thanks,Customer Service Team

Hi Cheryl, Thank you for you for posting your 5 star review! We're delighted to hear you found our operative to be professional and considerate to the cleanliness of your home. We strive to uphold these standards across all our services, and will ensure to convey your feedback to the team. Many Thanks Customer Service Team