LQ London reviews

Hi June,Thank you for rating our service so highly! 🙂We appreciate your positive feedback and we’re glad to hear that you are happy with the annual service you receive from us.Many thanks again June, we're chuffed to hear you're happy! We look forward to helping you again soon.Customer Service Team

Hi Douglas, We're truly delighted to read your feedback and 5 star review. It's reassuring to know that our emphasis on the gas safety checks are recognised and appreciated. Your safety and satisfaction are our top priorities, and we're pleased that this shines through in our service. Thanks once again for sharing your positive experience with us. Many Thanks Customer Service Team

Hi Teik Ooi Loi,Thank you so much for leaving us a 5-star review!We just love how you've had the most helpful and informative experience with our sales team, they truly are a great team, and it makes us proud to know they're delivering an amazing service too.Many thanks again for your feedback, it's much appreciated, and we wish you many years of happiness in your new home 😊Customer Service Team

Hi Margaret,Thank you so much for taking team to leave us another review.We continue to offer our sincere apologies for the delay with your boiler repair and we honestly appreciate the disappointment and frustration this caused you at the time.We have also noted your feedback as it helps us to understand when things aren't going so well for our residents, so we really do appreciate you letting us know.We hope the fault with the repair has since been resolved but please do let us know if there's any further issues and we'll be more than happy to help you with these.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if Trustpilot is used as your email subject.Many ThanksCustomer Service Team

Hi Paul,Thank you for taking the time to leave us a review.We’re saddened to learn that you were unhappy with the quality of the repair. This is concerning for us too as we strive to provide excellent service, and we’re disappointed to hear that your experience did not meet your expectations. If you’re not already in touch with us regarding your dissatisfaction, you’re more than welcome to email your concerns to us where it’ll be our pleasure to arrange contact with you.We’re reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too.Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Marcia,Thank you so much for leaving us a review 😊We very much appreciate you sharing your thoughts with us and we're sorry to learn you feel the questions and questionnaire is lengthy.Your opinion matter to us and we'll be sure to pass on your feedback as it helps us to look at ways we can potentially make changes.Many thanks again for sharing this with us and feel free to let us know if there's anything else we can help you with.Many ThanksCustomer Service Team

Hi Mandy,Thank you so much for your 5 star review,We are really pleased to hear you received a great service from the engineer, It is always nice for us to hear our engineers are helpful and polite while in our residents homes,Your feedback really is appreciated and we hope to help you again soon,Many Thanks,Customer Service Team

Hi Tina,Thank you very much for your fabulous review!It's so lovely to hear you had an amazing experience and our engineer deliver a helpful service whilst in your home. It certainly makes us proud to hear this too and we love how much care is taken whilst they're carrying out their work.Many thanks again for your feedback Tina! 😊Customer Service Team

Hi Mrs Purton, Thank you so much for your lovely review. It's really heartening to hear about your positive experience with us. We always strive to make our services as accessible as possible, and we're thrilled to hear that you found it easy to report your concerns. We're especially pleased to know that our engineers were helpful and took the time to explain what needed to be done. Your feedback is greatly appreciated and it helps is understand what we're doing right. Many Thanks Customer Service Team

Hi Angela,Thank you so much for your amazing review!We absolutely love this and it's most certainly the kind of service our staff work hard to deliver at every opportunity, so it really does mean a lot to us when we read such great reviews like yours.Your kind comment has certainly made our day! 😀Many ThanksCustomer Service Team

Hi Joy, Thank you for your 5 star feedback!It's just wonderful to hear. We're so pleased you were kept well-informed at all times, as it's always crucial to ensure that everyone has a clear understanding of what's going on. Thanks again for your review it's greatly appreciated. Many Thanks Customer Service Team

Hi David, Your 5 star review is greatly appreciated! Thank you very much for your kind words and positive feedback. We're delighted to hear that you are very happy with the door repair. It was our pleasure to ensure the work was done to your satisfaction. Many Thanks Customer Service Team

Hi Mehmud,Thank you so much for your 4-star review! 🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our contractors do for us, so we really do appreciate and value your feedback.Many thanks for sharing this with us and we’re looking forward to helping you again soon.Customer Service Team

Hi Adbul,Thank you for sharing your recent repairs experience with us 😊It's great to hear the issue has now been resolved for you. We hear your concerns about the long delay and we offer our apology for any dissatisfaction this has caused.Whilst we appreciate that some repairs are taking longer than others, please be assured that we're working hard to look at ways we can further improve this service.Many thanks again for your feedback, and we look forward to helping you again soon.Customer Service Team

Hi Hawa,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name and your full address at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Clemency.Thank you so much for leaving us a review.We’re saddened to learn this is the kind of service you’ve experienced with us, and we apologise profusely if we haven’t fulfilled our obligations.We’d love to learn more about your concerns and to help assist in putting right what went wrong.Please feel free to email our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many Thanks Customer Service Team

Hi Mr Casey,Your review is important to us and although you’re dissatisfied with the quality if works and the length of time some repairs can take, we appreciate you taking the time to share your thoughts with us.Admittedly some repairs can take longer than others, but we’d like to reassure you we’ll always offer our first available appointment when making the arrangements for you.We have of course taken onboard your feedback as we’re always looking to further improve our services, and your feedback certainly helps us to understand where potential improvements would be most welcome.In the meantime, please reach out to us with your concerns following the recent works that were carried out and we’ll be sure to advise further.You’re welcome to contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Regina,Thank you for taking the time to share your thoughts with us,We certainly do encourage this to happen and we're extremely sorry if this isn't the kind of experience you've previously had.We'll be sure to take note of your feedback as it certainly helps us to understand when things are not happening so we can work on improving the service with our contractors.In the meantime, if there's anything specifically you would like our help with, please let us know and it'll be our utmost pleasure to assist with your enquiry.We have a fabulous team here willing to do their best for you and we're reachable by email at lqdirect@lqgroup.org.uk. When contacting us through this channel we kindly request 'Trustpilot is used as your email subject too🙂Many ThanksCustomer Service Team

Hi Alusine,Thank you so much for your 5-star review! 🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Mr Mayhew,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Anna, We really appreciate your 5 star rating. It's great to hear the plumber was very professional and fixed the problem quickly. Feedback such as yours is a great motivation to continue providing excellent service. Many ThanksCustomer Service Team

Hi Bev, Thanks so much for your 5 star review. We're sorry to hear you've been unwell and hope you are feeling better as quickly as possible. So pleased the works you needed have been carried out quickly. Many Thanks Customer Service Team

Hi Valerie,Thank you very much for your positive review.We’re delighted you had a helpful experience; it certainly makes a difference when time is taken to explain everything thoroughly and it truly makes us happy to know this is the kind of service you received too.Many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team