LQ London reviews

Hi Hadjer,Thank you so much for your review!Its lovely to hear your overall experience went well with both Tina and Saif and we're most grateful for your recommendation too.Many thanks again for sharing your journey with us, we truly value your feedback 🙂Customer Service Team

Hi Miss Mays,Thank you so much for taking the time to leave us a review! 🙂It's great to see that your recent experience went amazingly for you, and we can't thank you enough for sharing this with us too.It's always a great pleasure to help, so please let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Ameen,Thank you for taking the time to leave us a 5-star review! 🙂We truly appreciate your feedback and your kind words, and it's great to hear that you found the new online service helpful.Your satisfaction is important to us, and we very much look forward to helping you again.Many Thanks,Customer Service Team

Hi David, Thank you for your review and sharing your recent experience with us. We certainly wouldn't want to leave you with any update as to what is happening with your repair. We're confident this can be resolved, and we would love to hear from you to help us make this possible. Please can you kindly send us an email via lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our amazing team will follow up on the repair for you. Many Thanks Customer Service Team

Hi Jolanta,Thank you so much for your kind words and support! 😊We truly appreciate your feedback and we're thrilled to see that you've rated us with 4 stars as well.Many Thanks,Customer Service Team

Hi Keith,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Miss Constable,Thank you for your review and for sharing your thoughts with us.It saddens us to learn you've some doubts with the job that was recently carried out, but we understand your reasons for this.Please feel free to reach out to us with any concerns you have, and our dedicated team will be more than happy to help with your questions.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Zbigniew,We're so grateful for your review and we appreciate you sharing your recent experience with us too.We're very sorry to learn of dissatisfaction but we understand why this would be frustrating for you.We do expect our engineers to return any settings back to how they found them, and we can only apologise if this didn't happen on this occasion. Sometimes they do this for more energy efficient purposes, but we hope to think the engineer would explain this to you.If of course there's anything further we can help you with, by all means please let us know by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot' is used as your email subject on his occasion.Many ThanksCustomer Service Team

Hi Georgina, Thank you for sharing your experience. It's great to hear the process was simple and easy for you to complete, and that we were able to move other issues forward for you. Many Thanks Customer Service Team

Hi Customer, We appreciate your 5 star review! 😊We're really glad that our gas engineer could help to ensure your safety by installing a carbon monoxide alarm. Please don't hesitate to get back to us if there's anything else you should need. Many Thanks Customer Service Team

Hi Koko tombili,Thank you so much for leaving us a 4-star review! 🙂We are grateful for your feedback and appreciate you sharing your thoughts with us. Your perspective is important to us, and we are constantly working to enhance our services. Your comments will definitely be taken into account as we continue to progress.Thank you once again, and please feel free to reach out if there's anything else we can assist you with.Customer Service Team

Hi Geraldine H,Thanks so much for rating your recent experience so highly!We’re thrilled to hear you’ve had the best possible experience and you’re pleased with the inspection that was carried out by our gas contractor.It’s so lovely to hear this and we’re so grateful to you for taking the time to let us know too.We hope we can help you again soon 🙂Many ThanksCustomer Service Team

Hi Dean,Thank you very much for your review! 😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our staff are delivering a great service to our customers and residents too.Many thanks again for sharing your thoughts with us and we look forward to helping you again soon.Customer Service Team

Hi Alex,Thank you so much for leaving us a 4-star review! 😊We’re so pleased you’ve had a good experience and the whole process went smoothly for you. This is reassuring for us to hear and the kind of service we always aim to deliver too.Rest assured we are aware of the difficulties our residents and customers experiencing during our busiest times and we apologise for the inconvenience this causes. We’re aware this is happening and although this is still work in progress, we’ll continue working towards making this a better service for all.In the meantime, feel free to let us know if you need help with anything else and it’ll be our pleasure to help you,Many Thanks Customer Service Team

Hi Brenda,Thank you so much for your amazing review! 🙂We’ve loved reading about your positive experience, and we’re over the moon you’re very happy with the way our contractor carried out the gas safety inspection in your home too.Many thanks again for sharing this with us Brenda, and we look forward to helping you again soon.Customer Service Team

Hi Cheryl,Thank you so much for letting us know how your recent experience went with us.We're chuffed to hear the contractor has done a brilliant job and it certainly makes us happy to hear this too 😊Apologies for any dissatisfaction the waiting time has caused but rest assured we always offer the first available appointment, and we appreciate from time-to-time repairs may not be completed as quickly as we would like them to be.In the meantime, if we're able to help you with anything else, please do let us know and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi Anette,Thank you for your review and feedback. We're happy to hear you find our website helpful, but at the same time we're sorry for the boiler breakdowns. You can always contact us by email at lqdirect@lqgroup.org.uk adding 'Trustpilot' in the subject line and we have a dedicated team that can help you with all queries.Many Thanks Customer Service Team

Hi Jonathan,Thank you so much for taking the time to leave us a review.We understand your frustration with the experience you've had, and we're also saddened to learn it's left you feeling disappointed.We strive to provide clear and helpful communication, and it's disappointing to hear that wasn't your experience. We certainly value your feedback and will use it to improve our customer service.In the meantime, we'd very much love to assist you further and help provide answers to your enquiry. With this in mind, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject where we'll gladly to our utmost to help you.Many ThanksCustomer Service Team

Hi Victoria, Thanks for taking the time to leave us a review. We're pleased to hear you was contacted quickly to arrange the repair. If you should need us for anything else, please do get in touch. Many Thanks Customer Service Team

Hi Geraldine,This is fabulous to hear and thank you so much for sharing your experience with us!Most importantly to us, we're delighted everything went well and you had a 4-star experience with our contractor too.We're looking forward to helping you again, hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Gary, Your 5 star review means a lot to us!It's great to hear your gas safety check went well! And a big thank you for your lovely comments regarding the polite and cheerful attitude of the engineer. Your safety is our top priority, for this reason having the gas safety checks carried out yearly is a must. Many Thanks Customer Service Team

Hi Linda, Thanks so much for your 5 star review! It's really great to hear the team was so helpful and were able to get your boiler back up and running. Your feedback is very much appreciated. Many Thanks Customer Service Team

Hi Gillian,Thank you so much for taking the time to leave us another fabulous review!We’re delighted you had a pleasant experience with our Customer Service Advisor, this is fantastic and reassuring for us to hear too and we’re so thankful to you for sharing this with us.We'll be sure to pass on your feedback and ensure the staff member receives recognition for her hard work too.We’re looking forward to helping you again…. hopefully sometime soon 😊Many ThanksCustomer Service Team