LQ London reviews

Hi Derbyshire,Thank you so much for the awesome review! 😊We're truly delighted to hear you've had a great experience with our operatives, and it's always lovely to hear of their politeness whilst in our residents' homes too.We can't thank you enough for your kind words; your feedback certainly means a lot to us.We hope to be of help again soon.Many Thanks,Customer Service Team

Hi Sacha,Thank you so much for your fabulous review! 😊Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing this with us, it’s much appreciated.Customer Service Team

Hi Selina,Thank you so much for leaving us a review.Although you appear unhappy your feedback is still important to us and we're extremely sorry to learn we've failed to meet your expectations.We're deeply saddened by your comment too as all our properties are equally important to us so it's naturally concerning for us to learn some issues are potentially being left unresolved.If, however there's anything specifically you would like our help with, we'd very much love to hear from you and work with you in finding a resolution.To help us make it possible we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help with your enquiries.Many ThanksCustomer Service Team

Hi Paul,Thank you so much for your kind review!We're thrilled to hear that you're satisfied with us. Your comment has truly brightened our day, and we very much appreciate you sharing your thoughts with us too.We look forward to assisting you again soon 😊Many Thanks,Customer Service Team

Hi Kirsty, Thanking you very much for a lovely 5 star review. We're absolutely thrilled to see such wonderful feedback! We always strive to provide an exceptional service, and we're glad our engineer impressed you with his professionalism. Respect of your home is key to us and it's pleasing to hear we're meeting the standards we've set. Many Thanks Customer Service Team

Hi Tracy,Thank you so much for taking the time to leave us such a positive review! 😊We truly appreciate your kind words, and we are delighted to hear that you had a 5-star experience. Providing excellent service is our top priority, and we are thrilled to learn that our maintenance operatives have exceeded your expectations.A big thank you once again for your feedback, and we can't wait to assist you again in the future.Customer Service Team

Hi William,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Jozie,Thank you so much for the 5 star review. I will make sure to send over your compliments to Fei's Manager so she can get a virtual pat on the back. Your reviews are really important to us and we're pleased you've received such excellent service from our team. If you're in need of any other assistance please get in touch and our team will be on hand to help. Many Thanks Customer Service

Hi Mr Stewart, Thanks for the all green 5 star rating!We're delighted to hear that your satisfied with your new fence and the speed of work. Your positive review and five star rating is much appreciated. Looking forward to being of service again in the future. Many Thanks Customer Service Team

Hi Veta, Thank you for taking the time to leave us a review. We're sorry to hear you had to wait such a long time for the dripping tap to be repaired. We always do our absolute best to attend each repair as soon as we possibly can. Delays can happen and we understand how frustrating they can be. If you should have any other concerns, feel free to drop us an email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we'll do our utmost to help. Many Thanks Customer Service Team

Hi B Westwood, Thanks for the all green 5 stars!Your review has brightened our day. Hearing you've received such an excellent service from us and feel safe is what it's all about. Many Thanks Customer Service Team

Hi Jackie, Thanks so much for the stellar 5 star review and your positive comments!We truly appreciate your feedback and are thrilled to hear that you found us easy to contact and helpful. We aim to provide excellent and efficient service consistently. Many Thanks Customer Service Team

Hi Frederick,Thank you so much for the 5* review.It is great to read the engineer was prompt and pleasant, This certainly makes us happy to know you received a great service.We really value your feedback and would like to Thank you for taking the time to share this with us,Many Thanks,Customer Service Team,

Hi Zahra,Thank you so much for sharing your recent experience with us.We’re super proud of Rebecca for promptly helping with your enquiry and we’re pleased to hear you had a positive experience.Feedback from our residents is incredibly valuable to us, and we'll gladly share your kind words with Rebecca too.Thank you once again, Zahra! We look forward to helping you again 😊Many Thanks,Customer Service Team

Hi Thomas,Thank you so much for your review!We’re so pleased you took the time to let us know how your recent repair appointment went and we’re chuffed you had a positive experience.It makes us proud when things go so well for our residents so a huge thank you for sharing this with us, it’s much appreciated. We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi David,You're most welcome and we're glad Jamie managed to resolve the issue for you.Thank you so much for your kind words and for rating Jamie so highly, despite the late visit to rectify the issue.Many thanks again and we’re looking forward to helping you again soon😀Customer Service Team

Hi Mrs Crocker, Thanks so much for leaving us a review. We're so pleased to know that you found our repair team helpful and informative. Should you need any other assistance, feel free to reach out. Many Thanks Customer Service Team

Hi Amanda,Thank you so much for taking the time to leave us a review following your recent visit with Extreme Environmental.We're thrilled to hear they're delivering an amazing service to our residents, and it makes us very happy to know they were a pleasure to be with during the time spent in your home.Many thanks for your feedback, it's much appreciated, and we look forward to helping you again soon😊Customer Service Team

Hi Maureen, Thank you so much for your 5 star review!We're so glad to hear about your positive experience! It's very important to us to ensure you feel supported and informed. We appreciate your kind words about our staff and it is our aim to keep delivering this level of service, so thanks for sharing!Many Thanks Customer Service Team

Hi Ann,Thank you so much for your review!We appreciate your kind words about the engineer, and we're glad you found the gas checks efficient. Your positive experience means a lot to us, and we're pleased you've taken the time to share your experience with us too.Many thanks again, Ann! We look forward to helping you again soon 😊Customer Service Team

Hi Jennifer, Thank you for your valuable 5 star review. We're truly pleased to hear that you had such a positive experience with the gas engineer from Swale. Your recognition of his politeness and professionalism is greatly appreciated. Many Thanks Customer Service Team

Hi Eliz,Thank you so much for rating your experience so highly! 🙂We love that you received a prompt service and that you found our operative polite and respectful too. Your feedback has certainly made us happy, and it's always the kind of service we work hard to achieve.Thanks again for your amazing review, and please let us know if there's anything else we can help you with.Customer Service Team