LQ London reviews

Hi Janice,Thank you so much for taking the time to leave us a review!🙂It's fantastic to hear that you appreciated the engineer's professionalism and friendliness. Your high rating certainly means a lot to us too.Providing an excellent service is our top priority, and we can't wait to assist you again in the future.Many Thanks,Customer Service Team

Hi Lee,Thank you very much for your amazing review!It's great to hear that you've had such a positive experiences with our service. Providing prompt and efficient service is something we always strive to achieve, so it's wonderful to know that we're meeting your expectations.Many thanks again for sharing this with us, and we look forward to helping you again soon 😊Customer Service Team

Hi Amelia,Thank you for leaving us a review! 😊We love hearing about our residents' experiences, and we're delighted to hear that the engineer was well-mannered, professional, and polite.We appreciate you taking the time to share this with us, and we look forward to helping you again soon.Many Thanks,Customer Service Team

Hi Samantha,Thank you for sharing your feedback with us. We truly appreciate you taking the time to leave a review.We completely understand your frustration with the process of selling your shared ownership property. Our goal is to make the entire process as smooth and efficient as we can, but we understand and appreciate it can be lengthy and stressful.We apologise for any dissatisfaction this has caused you, and please be assured we'll share your feedback.Many thanks again Samantha! We genuinely hope that everything goes smoothly for you in your new home too 🙂Customer Service Team

Hi Elias,Thank you for your review and for bringing this matter to our attention.We're very sorry it's taking a long time to get back to you, but rest assured it's not usual for this to happen as quite often we're also waiting for the property to be ready prior to inviting customers for viewings.With this aside, we'll be more than willing to help, and we'd love to have the opportunity to make sure we've received your email showing an interest in one of our homes.To help us achieve this, please can you kindly email the details to us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help with your enquiry.Many ThanksCustomer Service Team

Hi Tracey, Thanks so much for your glowing 5 star review! 😊We're thrilled to hear that you found our team supportive and friendly. Many thanks Customer Service Team

Hi Stephen, We appreciate your 4 star review. It's always our pleasure to answer all of your questions. We're pleased to hear the appointment ran to schedule too! 😊Many ThanksCustomer Service Team

Hi Omolaide,Thank you so much for your fabulous review!🙂Your kind comments for Sefik have certainly made us smile and we’re over the moon to know he’s delivering an amazing service to our customers as well.A huge thanks once again for sharing this with us, we’re sure Sefik will be pleased to know how much you’ve appreciated his kindness and hard work too.Many ThanksCustomer Service Team

Hi Debbie,We're so thankful for your feedback following your recent appointment with us😊We’re thrilled you had the best possible experience and we’re so proud of our operative for being so respectful of your home too.Thank you so much for sharing this with us, your feedback is much appreciated and please feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Maria,Thank you so much for your 5-star review! 😊We’re thrilled to hear that your recent experience was a positive one. It's always great to hear about the repair process being easy and efficient too.Your feedback is much appreciated, and it certainly helps us to understand where we're doing well.Many thanks again!Customer Service Team

Hi CustomerD Commodore,Thank you so much for leaving us a 5-star review! 😊We're thrilled that you had a fantastic experience and appreciate our prompt and available service. Your positive feedback brings us joy and pride.Thank you once again for sharing your experience with us; your feedback is truly valuable.We look forward to assisting you again soon.Customer Service Team

Hi J Morris,Thank you so much for your feedback and for rating your recent experience with 4-stars.Indeed, we conduct gas safety checks yearly and it's also important for us to ensure our residents have that reassurance of being safe in their homes too.Many thanks for sharing your experience with us and we're delighted you're happy with the service received.We're looking forward to helping you again soon 🙂Customer Service Team

Hi Kim,Thank you so much for your fabulous review!We strive to provide excellent customer service, and we're glad you found our team helpful, knowledgeable, and professional. Most importantly, we're over the moon to hear you've had the best possible experience with your recent contact with us.Once again, a huge thanks for your feedback; it's much appreciated! 😊Customer Service Team

Hi Jay,Thank you so much for taking time to let us know of your recent experience with us.It's great to hear we managed to bring your appointment forward and a huge thanks to you for allowing access into your home earlier than planned.Your cooperation means a lot to us and most importantly we're thrilled you had a positive experience.We hope we can be of assistance again soon 🙂Many ThanksCustomer Service Team

Hi Rhona,Thank you so much for the 5-star review! 😊We're grateful to you for letting us know about your recent experience with us, and we're thrilled to hear that you were satisfied with the plumber's timely arrival and the quality of the repair.Your feedback certainly helps us understand the amazing work our maintenance team is doing whilst out in our resident's homes, so we truly cannot thank you enough for sharing this with us.Many thanks again! We look forward to helping you again... hopefully sometime soon.Customer Service Team

Hi Bozo,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Ibironke,Thank you so much for sharing your recent experience with us.We're saddened to hear you're disappointed with the recent painting works that was carried out in your home.We would very much like to check the job order and ensure all works were carried out as recommended and in line with our repairs policy.To help us make it possible, we kindly invite you to email your details to our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than happy to do this for you.If the works were carried out following damages caused by a previous leak, we'll be responsible for making good the affected area only but please drop as an email and by all means we'll check this for you.Many ThanksCustomer Service Team

Hi Tiri,Thank you so much for the awesome review! 😀We’ve absolutely loved reading your review and your heartfelt comments truly mean a lot to us too.We’re so pleased you’re loving the services we deliver; it certainly makes us proud to know various areas of the organisation are doing a fabulous job.A huge thanks for the 5-stars too, they’re greatly appreciated!Customer Service Team

Hi CJ,Thank you so much for sharing your recent experience with our contractor Swale Heating.We're chuffed to hear you’re pleased with the service received and they were accommodating with your request for an alternative appointment too.We're also delighted to know this is the kind of service you've received and it's lovely to know Swale are doing an amazing job in delivering a great service to our residents as well.Many thanks again for your feedback, it truly means a lot to us, and we look forward to helping you again soon😊Many ThanksCustomer Service Team

Hi Stephanie,Thank you very much for the positive review!We’ve enjoyed reading your review and it’s great to know you’re liking and making good use of the callback facility. Admittedly call queues can sometimes be long and we appreciate the frustration this causes so it’s handy to have this little feature available for our residents to use.Many thanks again for sharing this with us, and we very much look forward to speaking with you again soon 😀Customer Service Team

Hi Diane,Thank you for your review and feedback. We're truly sorry to read the workman turned up without a confirmed appointment. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us further details at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will pass this feedback to the contractor. Many Thanks Customer Service Team

Hi Sylvia, Thanks for the glowing 5 stars!It's great to hear that the operative did such a brilliant job and your happy with the results. We'll make sure to pass along your praise. Many Thanks Customer Service Team

Hi Janis,Your review is important to us, and we thank you for bringing this matter to our attention.We sincerely apologise for the delay with your repair and having investigated this further we can confirm the roofing repair is with our work planners awaiting an appointment date to be assigned.Sadly, all roofing repairs are experiencing delays at this moment in time, and our maintenance team are working hard to keep the waiting time as minimal as possible.We'll be sure to note your feedback and once again our apologies to you for the continued delay and for any disappointment and frustration this is causing.If you happen to have further questions for us, please feel free to email them to us here at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) and we’ll be more than willing to help you with these.Many ThanksCustomer Service Team

Hi Susan, Thanks so much for the 5 star rating!We are pleased to hear the gas safety inspection was carried out quickly and efficiently, causing the least interruption to your day as possible. Many Thanks Customer Service Team