LQ London reviews

Hi Gillian,Thank you so much for taking the time to leave us another fabulous review!We’re delighted you had a pleasant experience with our Customer Service Advisor, this is fantastic and reassuring for us to hear too and we’re so thankful to you for sharing this with us.We'll be sure to pass on your feedback and ensure the staff member receives recognition for her hard work too.We’re looking forward to helping you again…. hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi June,Thank you so much for your review!We truly value your feedback and we’re delighted you’re generally happy with the service from us.We’re also confident a resolution can be achieved, and we’d love to help you with the information you’re awaiting to receive.Please can you kindly drop us an email with your details to us here at lqdirect@lqgroup.org.uk and my ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.In the meantime, we look forward to hearing from you😊Many Thanks Customer Service Team

Hi Louise, Thank you very much for your 4 star review. Yes, indeed, We've had our email channels open for communication for quite a while now. It's a great way to stay connected with you and address all your concerns in a timely manner. Apart from emails, we also offer several other ways for you to get in touch with us, such as Facebook, webchat and online forms you can complete via our website. We have dedicated quite a few resources online to make contacting us as seamless as possible. Please do visit our website where you'll find more information: https://www.lqgroup.org.uk/contact-usRemember, wherever you are, however you choose to communicate, we're right here, happy and ready to assist. Don't hesitate to drop us a line whenever you need our support. Many Thanks Customer Service Team Remember

Hi Gurpreet,Thank you so much for taking the time to let us know how your recent visit went. We appreciate your 5-star rating too!It’s always lovely to hear when our residents have a wonderful experience, and we really do welcome your feedback.Many thanks again! We look forward to helping you again soon 😊Customer Service Team

Hi Pierre, Thanks so much for the 4 star review. Your safety is so important to us. It puts a big smile on our faces, to hear your satisfied with the service carried out. Many Thanks Customer Service Team

Hi Gary,We’re extremely sorry to learn of your feelings and we sincerely apologise if you’ve had a disappointing experience with us.We’d like to have the opportunity to make amends as well as help you with anything that’s causing concern.We have a fabulous team here and we’re reachable by email at lqdirect@lqgroup.org.uk. Feel free to drop us an email with ‘Trustpilot’ as your email subject and we’ll be sure to do our best for you.Many Thanks Customer Service Team

Hi Jennifer,Thank you for your review and for taking time to share your recent experience with us.We feel happy and proud to know you've had the most amazing experience, and everything went smoothly from raising a repair online to having the timer switch replaced.This is great news Jennifer; we really do appreciate your feedback and we thank you once again😊Customer Service Team

Hi Kefalotse,Thank you so much for your kind words!We're thrilled to hear that you were impressed with our staff's professionalism and dedication. We strive to provide excellent service, and your feedback certainly helps us understand the amazing work our operatives are doing whilst in our residents' homes.We can't thank you enough for sharing this with us; it truly means a lot.We're looking forward to helping you again... hopefully sometime soon 😊Many Thanks,Customer Service Team

Hi Iqbal,Thank you so much for your glowing review!😀We’ve absolutely enjoyed reading your feedback and it’s wonderful to know how much you value the excellent service you’ve recently received from our staff.Your kind comments certainly mean everything to us, and we're looking forward to helping you again.Many ThanksCustomer Service Team

Hi Dean,Thank you for rating your recent experience so highly!We appreciate your kind words and we're glad to hear that your experience was positive. We endeavour to provide an excellent service and we're happy to hear all went very well with your appointment.Many thanks again! 😊Customer Service Team

Hi Joyce,Thank you so much for your review!We're so pleased you've rated your recent experience with 4-stars and it's wonderful to learn you're happy with the service you always receive from us too.Your feedback truly helps us to understand of the great work we're doing for our residents so we honestly can't thank you enough for sharing this with us.We're looking forward to helping you again, hopefully sometime soon 🙂Many ThanksCustomer Service Team

Hi Cherelle J,Thank you so much for your amazing review!We appreciate your kind words and are thrilled to hear that you were satisfied with the professionalism and efficiency of our contractor. Most importantly we’re over the moon you experienced a 5-star service from them.We’re looking forward to helping you again soon, so feel free to let us know if there’s anything else we can help you with🙂 Many ThanksCustomer Service Team

Hi Jenny,Thank you so much for leaving a review and for sharing your experience with us.We're so pleased you're happy with the outcome with your repair and we're sorry if the issue took much longer to resolve than you hoped for.We can imagine the frustration it causes when we keep losing heating and hot water, but we're truly delighted that everything is now working as it should and your supplies have since been restored.Many thanks again Jenny! In the meantime, we look forward to helping you again soon🙂Customer Service Team

Hi Anders,Thank you so much for sharing your experience with us 🙂We’re delighted you’ve had the best possible experience, and it makes us happy to know the engineer was polite and efficient too. Your feedback means a lot to us, and we look forward to delivering the same level of service again.Many ThanksCustomer Service Team

Hi Michele,Thank you so much for your review! It's great to hear you've had a 5-star experience and you're happy with the service from our contractor. It certainly makes us happy and proud to learn of your recent experience too and we're also delighted you've seen an improved service with our current contractor.Many thanks again for your feedback, we’re truly grateful for your time and for sharing your views with us.Customer Service Team

Hi Michele,We certainly value your feedback and we thank you for taking the time to share your views with us.Whilst we appreciate and welcome your concerns we’d also like to apologise if our services haven’t quite met your expectations.With all appointments the initial visit to your home is usually to assess the works needed, and the time needed to complete the repair. Quite often additional materials may be needed which we order from suppliers and further arrangements will be made with yourself to return and complete the repair. Nevertheless, if time allows and our operatives have everything to be able to complete the repair during their first visit, they’ll be sure to do so, but we appreciate and understand this may not always happen to which we apologise for any inconvenience this causes you.We sincerely hope the above helps to clarify the procedures we follow with repairs and why some repairs unfortunately cannot be completed during the first visit. Rest assured we’ll certainly log your feedback as it helps us to understand where a better service delivered from ourselves and from our contractors would be welcomed.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our team here will be more than happy to help.Many ThanksCustomer Service Team

Hi Anders,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re so saddened to learn of your disappointment. We have a fantastic team here willing to do their best to help with all enquiries and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team

Hi Nico, Thank you so much for your amazing review and the positive comments! 😊We're so glad to hear you had such a great experience, and we'll aim to provide an A++ service every time. Many Thanks Customer Service Team

Hi Consumer,Thank you very much for sharing your recent annual gas safety inspection with us 😊We’re so pleased you had a good and informative experience, and you’ve rated the service with 5-stars. It makes us happy to hear this too and we’re most appreciative of your amazing feedback.Many ThanksCustomer Service Team

Hi Goodvlz, Thank you for your 5 star review and the lovely comments about our service! Reviews like yours give us a real boost. We hope you have a fantastic day 😊Many Thanks Customer Service Team

Hi Amma,We really appreciate you taking the time to share your experience with us, and we’re thrilled to know the whole process from raising the repair to resolving the issue went very well for you.It makes us happy and proud when our staff act accordingly and deliver an amazing service to get super quick results, especially within an emergency situation like yours.Many thanks again for your wonderful feedback, its greatly appreciated and we hope we can help you again soon 🙂Customer Service Team

Hi Sheila,Thank you so much for your 5-star review! 😊We're thrilled to hear that you had a great experience and that the issue was resolved quickly. Your fabulous feedback is truly appreciated, and we will continue to strive for excellent customer service.We look forward to assisting you again... hopefully sometime soon!Many Thanks,Customer Service Team

Hi Adam,Thank you so much for your 5-star review! 😊We're so grateful for your kind words, and we're delighted to hear that you found our team helpful, and the information provided was clear. It's important for us to provide a positive experience, and we're glad that we were able to meet your expectations.Many thanks again for sharing this with us, it's much appreciated, and feel free to let us know if there's anything we can help you with.Customer Service Team