LQ London reviews

Hi Regina,Thank you for taking the time to share your thoughts with us,We certainly do encourage this to happen and we're extremely sorry if this isn't the kind of experience you've previously had.We'll be sure to take note of your feedback as it certainly helps us to understand when things are not happening so we can work on improving the service with our contractors.In the meantime, if there's anything specifically you would like our help with, please let us know and it'll be our utmost pleasure to assist with your enquiry.We have a fabulous team here willing to do their best for you and we're reachable by email at lqdirect@lqgroup.org.uk. When contacting us through this channel we kindly request 'Trustpilot is used as your email subject too🙂Many ThanksCustomer Service Team

Hi Alusine,Thank you so much for your 5-star review! 🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Mr Mayhew,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Anna, We really appreciate your 5 star rating. It's great to hear the plumber was very professional and fixed the problem quickly. Feedback such as yours is a great motivation to continue providing excellent service. Many ThanksCustomer Service Team

Hi Bev, Thanks so much for your 5 star review. We're sorry to hear you've been unwell and hope you are feeling better as quickly as possible. So pleased the works you needed have been carried out quickly. Many Thanks Customer Service Team

Hi Valerie,Thank you very much for your positive review.We’re delighted you had a helpful experience; it certainly makes a difference when time is taken to explain everything thoroughly and it truly makes us happy to know this is the kind of service you received too.Many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi David, Thank you for taking the time to share your review. We're sorry to hear about the lack of response regarding your Southwark report. So we can assist you further could you please forward your complaint and any other pertinent details regarding the report to us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We need more information in order to investigate this issue properly and provide you with the best possible help.Many Thanks Customer Service Team

Hi Mulikatu,Thank you so much for your kind words and 5-star rating! 😊We're chuffed to hear you found our agent helpful and understanding. Delivering an excellent service is important to us, and your feedback confirms that we're on the right track.Your kind works for our advisor mean a lot too, and we hope to be of help again soon.Many ThanksCustomer Service Team

Hi Mrs Rogers,Thank you for your wonderful review! 🙂We’re truly overwhelmed to hear of the amazing service you recently received from Swale Heating.Your feedback means the world to us but most importantly we’re glad the engineer was prompt, clean and delivered an efficient service.Many Thanks Customer Service Team

Hi Stuart,Thank you for taking the time to leave us a review 🙂We love that you've had a great experience and it's so nice to hear everything went perfectly for you.We're looking forward to helping you again, so feel free to let us know if there's anything else you would like our help with.Many Thanks Customer Service Team

Hi Mazwi,Thank you so much for your 5-star review!We're thrilled to hear you've had a positive experience following your recent contact with us.We agree that clear and detailed communication is important, and we strive to ensure that our customers are well-informed throughout their interactions with us.Once again, a huge thanks for sharing this with us, your feedback is greatly appreciated 🙂Customer Service Team

Hi Mattia,Thank you for taking the time to leave us some feedback.We appreciate your review and we are grateful to you for sharing your comment with us.If there's anything else you would like assistance with, please feel free to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our dedicated team will be happy to help.Many Thanks,Customer Service Team

Hi Ann-Marie, Thanks so much for the 5 star review. It's great to know our emergency out of hours team we're so helpful and relieved to hear the leak was handled promptly to save any further damage. We're always happy to help so just reach out.Many Thanks Customer Service Team

Hi Zbigniew Kapler,Thank you so much for your review.We're so pleased you're happy with the outcome following your recent repair and we appreciate you sharing this with us too.We certainly feel your dissatisfaction regarding sound proofing your home but unfortunately this would be seen as a home improvement as opposed to a repair. Regrettably we're only able to offer a repair service, and we're very sorry that sound proofing isn't something we're able to offer at this moment in time. However, we've certainly taken onboard your feedback as it helps us to understand where our residents would like to see a more improved service.If, however you have any further questions, we'll be more than happy to help with these. You're more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) where one of our helpful advisors will gladly help with your enquiries.Many ThanksCustomer Service Team

Hi Fontella, Thank you so much for the 5 star review 😊We're so happy to hear that you had such a positive experience. We really appreciate your acknowledgement of his politeness, helpfulness, and knowledge. Our team strives to provide the best service possible, so it's always fantastic to hear when we've met that goal. Many Thanks Customer Service Team

Hi Sean Thank you for taking the time to share your review with us. We apologise for any delays you have experienced for your repair to be completed. Please understand we always prioritise health and safety repairs to ensure the well being of our residents. This can sometimes lead to delays for day to day repairs. We understand that waiting for a month for a repair that would only take an hour is far from ideal, and for this we hear your frustration. If you have any further concerns or queries, please feel free to email us via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header, it would be most appreciated and one of our team will be keen to assist. Many Thanks Customer Service Team

Hi Paul,Thank you very much for your feedback and for rating your recent experience with 5-stars! We’re thrilled to learn everything went smoothly for you and your happy with the repair too. It’s certainly made us smile so a huge thank you for sharing this with us.We’re looking forward to helping you again so feel free to reach out to us at any time😊Many ThanksCustomer Service Team

Hi Sandra, We're really thankful for the 5 star review. It's fantastic to hear that our operative was punctual, professional, and left your place clean and tidy. This kind of feedback is so encouraging to maintain the highest standards. Many Thanks Customer Service Team

Hi Mr Ziolkowski,Thank you so much for your fabulous review and for letting us know how your recent experience went for you.It makes us happy and proud to know you've had the best possible experience and it's certainly the kind of service we always aim to deliver too 😊We're looking forward to helping you again soon, so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Adam,Thank you so much for rating our service with 5-stars!😊This means so much to us but most importantly we’re delighted you’re loving the service we provide, especially with how your enquiries are handled.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Mr Tomlin,Thank you for your feedback, we really appreciate you taking the time to share your recent experience with us and for bringing this matter to our attention.We most certainly hear your disappointment and we're saddened to learn your appointment was changed to later date. Although we try our best to avoid moving appointments, sometimes it's inevitable and usually due to circumstances beyond our control, however we would at least expect contact to be made with you to let you know. We’re deeply sorry if we failed to follow the above process and we sincerely apologise for any inconvenience this caused you too, but if you wish to speak to us in more detail about this matter, we’ll be more than happy to do so.Please let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll be more than willing to arrange for an advisor to contact you.Many ThanksCustomer Service Team

Hi Shirley, Thanks so much for your 5 star glowing review!This is the type of service we aim to provide for each and every contact, so it's great to hear this has been your experience. Many Thanks Customer Service Team

Hi Youcef,Thank you so much for your review!Its lovely to hear you're finding our Customer Service staff nice and professional but we're saddened to learn our contractors have failed to meet your expectations.This is a worry for us too but we'd like you to know we're always willing to discuss any concerns in more detail and to work with you in resolving any problems.If you feel this approach would help, please kindly let us know by emailing us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our utmost pleasure to help with your enquiries.Many ThanksCustomer Service Team

Hi Maureen,Thank you for leaving us a 5-star review following your recent visit.We’re over the moon to hear all went well for you, and we’re glad you found the engineer to be informative and polite.It’s reassuring for us to hear this too and it makes us happy to know our gas contractor is doing an amazing job whilst in our resident’s homes.A huge thank you once again for your feedback, it’s greatly appreciated😊Customer Service Team