LQ London reviews

Hi Richard,Thank you so much for rating your recent experience with 5 stars! 😊We're delighted that the visit with our gas engineer went very well and the repair was completed promptly for you. It's reassuring for us to hear this and it makes us proud to know you've had a positive experience too.Many thanks again! We're looking forward to helping you again soon.Customer Service Team

Hi Ebrahim, Thanks so much for your review. It's good to hear that the Gas Service was carried out quickly and efficiently. Many Thanks Customer Service Team

Hi Teri,Thank you so much for leaving us a 5-star review! 🙂We're delighted with your kind words and we're glad to hear that you found our customer service advisor to be helpful and responsive. Providing excellent support and service to all our residents and customers means so much to us, and it's great to hear this was your experience.Many thanks again, Teri! We hope we can help you again soon.Customer Service Team

Hi Melanie, Thank you for bringing this to our attention. It's important for operatives attending your home to show their identification upon arrival and we are sorry this was not the case for you.In the future, if you ever have any concerns about someone entering your home, please don't hesitate to get in touch with us directly. We will be very happy to verify if they are one of our operatives and ensure your peace of mind. We greatly appreciate your feedback and we can address this issue to prevent similar occurrences in the future. We kindly ask that you send an email to lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header where we can raise this matter and any more of your concerns. Many Thanks Customer Service Team

Hi Emer, Thank you for taking time out of your day to leave us a review. We're glad the carpenter was respectful towards you and your home, carrying out the work so efficiently. Many Thanks Customer Service Team

Hi Mark,Congratulations on your purchase and thank you so much for choosing your new home with us.We're truly delighted you've had the most pleasurable experience; our sales team really are an amazing bunch, and they always aim to ensure our customers have a great experience, so we really do appreciate you sharing your journey with us.Many thanks again Mark and thank you for your recommendation too, it’s much appreciated!😊Customer Service Team

Hi Mrs Wroe.We really appreciate your time in leaving us a review and for rating your most recent experience so highly.It’s always lovely to hear about our residents’ experiences with us and although you waited a long time for the repair to be completed, we’re also over the moon you’re pleased with the outcome and had a wonderful experience with our operatives.Your feedback really means a lot to us, and we can’t thank you enough for letting us know how everything went for you too. In the meantime, we look forward to helping you again soon 😊Many ThanksCustomer Service Team

Hi Sean,Thank you so much for your fabulous review! 🙂Your feedback has certainly made our day, and it sounds like everything went amazingly for you.A huge thanks for sharing this with us, and we hope to be of assistance again soon.Customer Service Team

Hi Prabjot,Thank you very much for your amazing review!We're truly delighted with your kind words, and we love that you're loving the updates we share about the organisation. This truly means the world to us and we're over the moon with your 5-star rating too.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Mairead,We greatly appreciate your review and thank you for sharing your thoughts with us.We're very sorry to hear that some repairs have not been completed and we apologise for any disappointment this may have caused.We would like to investigate the cause of this issue further and explore ways to rectify what went wrong.To assist us in this process, we kindly ask you to email the details of the repairs to us at lqdirect@lqgroup.org.u where it would be our pleasure to assist you. Please make sure to use 'Trustpilot' as the subject of your email when reaching out to us on this occasion.Many Thanks,Customer Service Team

Hi Jeannie,Thank you so much for your 5-star review! 😊We're chuffed to hear that everything went well with your appointment, and it warms our hearts to know that the engineer arrived promptly.We truly appreciate you taking the time to share this with us, and we're looking forward to helping you again.Many Thanks,Customer Service Team

Hi Paula,Thank you very much for your review.We're so grateful to you for bringing this matter to our attention and we're deeply sorry to hear this is the kind of experience you've had with our contractor.We can’t express enough how saddened we are to hear this, but we can certainly imagine the upset this has caused you to which we offer our sincerest apology for.We would very much love to help put right what went wrong and to help us achieve this we just need to gather a bit more information from you.With this in mind Paula, please can you kindly email your details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject. It’ll then be our utmost pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Duane,Thank you so much for your 5-star review! 😊It's great to hear you're happy with our repairs service. Our maintenance team work hard to deliver an amazing service so it's reassuring for us to hear this too.We're looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Orange Wisps,We welcome your review, and we very much appreciate you sharing your thoughts with us too.It saddens us to learn of your feelings and we offer our sincere apology if we failed to previously meet your expectations.We'd like you to know we're here for you and we're more than willing to discuss your review in more detail, as well as helping in resolving any outstanding worries you may have.By all means, feel free to kindly email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) where it'll be our pleasure to arrange for one of our advisors to help you.Many ThanksCustomer Service Team

Hi Ruby,Thank you so much for your review!Your feedback is important to us and we thank you for bringing your concerns to our attention. We're sorry to hear there’s a delay in completing repairs to your fence and gate, and we appreciate leaving your garden exposed is a worry for you too.Please can you email the details to us along with your full address so we can further investigate this matter for you. Our email address is lqdirect@lqgroup.org.uk and it'll be most helpful to us if your email subject contains 'Trustpilot'As soon as we have your details Ruby, it’ll be our pleasure to do our utmost for you.Many ThanksCustomer Service Team

Hi Fitzroy,Thank you so much for your awesome review! 😊We absolutely love your feedback and we’re super proud to hear our staff are delivering a 5-star service.This is fantastic and a huge thank you for your recommendation too.Many ThanksCustomer Service Team

Hi Lirlene,Thank you so much for your 5-star review!We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic service our staff are delivering so we really do appreciate your feedback. We look forward to assisting you again soon 😊Many ThanksCustomer Service Team

Hi Janet,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Debbsade.Thank you for leaving us a 4-star review! 🙂We’re chuffed to hear you’ve had a positive experience with us, and our advisor was a pleasure to speak with too.Your feedback is so important to us, so we can’t thank you enough for sharing your experiences with us as well.Many thanks again and please reach out to us again if there’s anything else we can do for you.Customer Service Team

Hi Yaser,Thank you so much for your amazing review! 😊We value your praises for Yildan and we're sure Yildan will be just as delighted to know how much you've valued her hard work too.Most importantly we're thrilled your journey went smoothly and it was an enjoyable experience for you as well.Many thanks for your feedback, it’s greatly appreciated and please reach out to us if there’s anything we can help you with.Customer Service Team

Hi Rebecca, Thank you for leaving us a 4 star review. We understand your concerns about your flue and would like to help you with resolving this issue. Could you please email our dedicated team via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. Looking forward to assisting you as soon as possible. Many Thanks Customer Service Team

Hi Jean, Thank you for your review and for your comments regarding the ease of emailing and the quick response you received. Please don't hesitate to email us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header if you require further assistance. Our dedicated team is always ready to help you out. Many Thanks Customer Service Team

Hi Pat, Thank you for taking the time to leave us a 5 star rating!We are overjoyed to hear that the work completed by our contractors exceeded your expectations. However, we are deeply sorry to learn about your dissatisfaction when contacting us. We value your feedback highly and continually strive to improve. We would greatly appreciate it if you could email us with more details about the issues you have experienced at lqdirect@lqgroup.org.uk using 'Trustpilot' in the subject line. This will enable our amazing team to assist you better and address these matters promptly. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Donna, We're delighted to hear about your positive experience! Thanks for your positive review and appreciating our professional repair to the plumbing of your bath. We hope your now able to now enjoy a relaxing soak in the bath. Many Thanks Customer Service Team