LQ London reviews

Hi Rosetta,Thank you so much for sharing your recent experience with us!We're over the moon with your kind words and we're thrilled to hear about your positive experience. Your feedback certainly motivates us to continue providing excellent service, so a huge thanks once again for taking the time to let us know.We hope to be of help again soon 🙂Customer Service Team

Hi Terence,Thank you so much for your review! We’re very sorry the repair took longer to complete than expected and we apologise profusely for the disappointment and any inconvenience caused to you.We honestly sympathise with you when this happens, and we understand the annoyance of this too. We understand on this occasion the issue unfortunately was caused by a reoccurring problem but most importantly we’re also thrilled a resolution has finally been found. Hopefully there will be no further issues but if for any reason it happens again, feel free to let us know and we’ll be happy to help.Many ThanksCustomer Service Team

Hi Louise, Thank you so much for leaving a 5 star review.We are thrilled to hear that the team from K&T Heating met your expectations. We strive to provide the best service and we're glad that our professionals were courteous and proficient in carrying out their work. We really appreciate the feedback. Many Thanks Customer Service Team

Hi Vladis,Thank you so much for your review!We're so sorry you experienced a gas leak, we can imagine this was a worry for you at the time but it's great to hear we acted quickly and the engineer managed to resolve the problem.It truly is wonderful to read such amazing feedback and we're so pleased you had a 5-star experience as well.Many thanks again!🙂Customer Service Team

Hi Asvir,Thank you so much for sharing your experience with us!We're thrilled to hear that you had the best possible experience and it warms our hearts to know that our engineer was polite and efficient as well.Your feedback is incredibly valuable to us and it's exactly the kind of service we always strive to provide.We look forward to the opportunity to assist you again soon 🙂Many Thanks,Customer Service Team

Hi David, Thanks for sharing your review and bringing this to our attention. We apologise for the fire alarm sounding for hours in the communal area. Please rest assured we raised an emergency order to have this attended to as quickly as possible and this should now be resolved. We understand this situation has caused you distress and the lack of information probably amplified the issue. Please feel free to email us if there's anything else you need assistance with, we are here and keen to help. You can email our team via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Giedre,Thank you very much for your review and for sharing your thoughts with us.We sincerely apologise for the negative experience you had with our customer service regarding repairs. We understand how frustrating it can be when you don't receive the help you need. We take all feedback very seriously, and it saddens us to learn of your recent experience.We're here to help, and we'd love to hear from you and assist with any concerns you may have. With this in mind, we kindly invite you to email us at contact@lqgroup.org.uk with 'Trustpilot' as your email subject, and our team here will gladly help with your repair enquiries.Many Thanks,Customer Service Team

Hi Alusine,Thank you very much for rating your experience with 5 stars!We're delighted to hear that your query was handled promptly and efficiently. It's wonderful to know that our maintenance team was able to resolve your issue quickly too 😊Thank you again for taking the time to share your positive experience, it's much appreciated, and we hope to be of further assistance to you again soon.Customer Service Team

Hi Hameed, Thanks for taking the time to let us know of your experience. We're truly sorry for any delays you've experienced whilst waiting for your repair to be completed. Some repairs are more difficult than others to diagnose and also obtains parts, we hear your frustrations as having young children at home makes having no heating and hot water a more pressing issue. We hope that your boiler is now in full working order. If you should need any help from one of our amazing team please do reach out to lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header as this would be a real help. Many Thanks Customer Service Team

Hi Hameed,We're very sorry you've had a disappointing experience with Swale, and we apologise for any inconvenience caused to you as well.We appreciate and understand the upset this must cause but if there's anything we can do to help, please let us know and we'll be sure to help you in resolving this matter.We have a fab team here willing to do this for you, and we're reachable by email at lqdirect@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi Mohammed,Thank you so much for taking the time to leave us a review!We're glad to hear you had a positive experience, and we're pleased our engineer met your expectations during their recent visit.It makes us proud to know they're delivering an amazing service, and we look forward to providing a high-quality service to you again.Many thanks again, your feedback is greatly appreciated 🙂Customer Service Team

Hi I Smit,Thank you so much for leaving us a review following your experience with our online services.Admittedly our Digital team are going through an extremely busy period at this moment in time and we apologise profusely for the delay in responding to your enquiries.We are aware this is happening, and our team are working hard to bring the waiting time down to a more acceptable level. We're also looking at more resources to help the team and although this is work in progress, we’re sure you'll see a more improved service from us in the coming future.In the meantime, we appreciate your continued patience with us at this busy time and we look forward to assisting you again soon😊Many ThanksCustomer Service Team

Hi Mrs. Och,Thank you so much for your amazing review! We've absolutely loved hearing about your fabulous viewing experience with us. We're thrilled to hear you enjoyed your experience with our team and found our apartments beautiful too.Many thanks again, your feedback is greatly appreciated! 😊Customer Service Team

Hi Cece, Your 5 star review and comments mean a lot to us! 😊We're absolutely thrilled to hear you are pleased with our work. We strive to provide the best service and your feedback validates our efforts. We look forward to helping you again soon. Many Thanks Customer Service Team

Hi Don, Your 5 star feedback have made our day! It's really fantastic to hear that our plumbers not only met your expectations but went above and beyond. Wow, that's the best praise indeed! It's such a great compliment that they restored your faith in us. Thanks for taking the time to share your positive experience. It's always a joy to hear. Many Thanks Customer Service Team

Hi Florence, Your 4 star rating and comments are greatly appreciated. We really love to hear your positive feedback about our services. We glad to hear that you find our repairs service efficient and works are completed on time. Many Thanks Customer Service Team

Hi Nana,Thank you so much for bringing your concerns to our attention.We're truly sorry it's taking a long time for our Aftercare team to assist in resolving a couple of issues with your home and we honestly understand how frustrating this must be for you.We'd very much love to help and follow up on your enquiries for you. To help us achieve this we kindly invite you to email the details for each issue to us here at lqdirect@lqgroup.org.uk.Feel free to reach out to us anytime and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Thomas,Thank you so much for sharing your recent experience following an electrical repair in your home.We’re so happy the light was fixed for you. It’s great to hear the light is no longer flashing which we can imagine overtime would be annoying for you.Many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi Andrew,Thank you so much for your 5-star review! 😊We're over the moon you've had a great experience and Kevin done an amazing job with the extra security measures on your home.It's so nice to read your kind words and to know how much Kevin as valued by you too.Many thanks again for your feedback and please reach out to us if there’s anything else we can do for you.Customer Service Team

Hi Terrence, Thanks so much for the encouraging 5 star feedback. It's a pleasure to hear that K&T were able to impress you with their excellence and courteous behaviour.Hearing about your positive experiences is always so lovely, and if there's anything more you require, please don't hesitate to contact us. Many Thanks Customer Service Team

Hi Mark,Thank you for your fantastic review!We're super happy to hear that you had a positive experience with us. Providing excellent service is our top priority, and we're delighted that your first impressions have lived up to your expectations.Your wonderful review means a lot to us, so a big thanks once again for your feedback! 😊Customer Service Team

Hi Ahmad,We welcome your review, and we thank your for rating us with 4-stars.We understand your frustration with the difficulty in reaching us during busy periods. We are committed to improving our communication channels and ensuring that our resident’s and customers can connect with us easily, but we appreciate the annoyance it causes when delays happen from time to time. We’re pleased that you’re generally happy with the service we deliver, and we’ll continue working hard to provide a more improved service.Many thanks again for your feedback, it’s much appreciated, and we look forward to helping you again…. hopefully sometime soon 😊Customer Service Team

Hi Selamawit, Thank you for taking the time to share your 4 star review. It sounds like the plumber was efficient and professional, and that the work done to change the tap has really improved things for you. Many Thanks Customer Service Team

Hi Karol,Thank you for your fabulous review! 😊We're thrilled to hear that you had a positive and helpful experience with us. Your kind words mean a lot to us, and we're delighted to have been able to assist you.Many thanks again, and we're very much looking forward to helping you again soon.Customer Service Team