LQ London reviews

Hi Enrico,Thank you so much for your review 😊 It's great to read you received an excellent service and this certainly makes us really happy. It sounds like you received excellent service from a particular member of staff. We would like to give our member of staff some recognition therefore, if you know the name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Ronald, Thanks so much for your 5 star review. We really appreciate your positive feedback with regards to the email response you have received. If a repair is more complex it can lead to extended wait times. We apologise for any inconvenience caused by this delayWe strive to improve our services based on your valuable input. Many Thanks Customer Service Team

Hi Eleni, Thank you for your review, we appreciate you raising this with us. We do care about all our residents and we're really sorry you feel this is not the case. Our Major works Investment Programme will make sure our homes are maintained to the Decent Homes Standard - a technical standard set by the government for social housing. Although, not every home will receive works, as this programme is prioritised based on several factors. These include our commitment to maintaining the Decent Homes Standard, where previous programmes of work have been deferred or carried over and where we’ve received referrals from our maintenance teams if more substantial works need to be carried out.We really want to help you and need more information from you to make this possible. Please email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We can then let you know if you are due to have works carried out or arrange for any necessary repairs. We look forward to helping you soon. Many Thanks Customer Service Team

Hi Joanne,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Anna,Thank you so much for your review and kind words! We're so pleased you found our plumber efficient and knowledgeable. Our operatives strive to provide an excellent service and it's rewarding to hear we met your expectations.Many thanks again for sharing this with us, we truly appreciate it! 😊Customer Service Team

Hi Tracy,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Azman,Thank you for leaving us a 4-star review! 😊We’re delighted to hear you’ve had a positive experience with us and that our advisor was a pleasure to speak with.Your feedback is incredibly valuable to us, and we truly appreciate you sharing your experiences with us too.Many thanks again, and please don't hesitate to reach out if there's anything else we can do for you.Customer Service Team

Hi Selinacustomer,Thank you so much for your fabulous review! 😊We’re delighted you’ve rated us so highly and you’re loving the service you’ve receive from us.We’ll be sure to keep working hard to continue offering an amazing service and we hope we can be of further help to you again soon.Many Thanks Customer Service Team

Hi Scott,Thank you for your feedback and for sharing your thoughts with us.We're saddened to learn that you feel our maintenance service hasn't been at its best over the last few years. We always aim to provide excellent service, and we're disappointed to hear that our service hasn't met your expectations.We truly welcome your feedback as it helps us to learn where an improved service would be welcomed. In the meantime, if there's anything specific we can help you with, please let us know, and we'll do our utmost for you.We have a great team here willing to help, and we're reachable by email at contact@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject on this occasion too.Many Thanks,Customer Service Team

Hi Mehboob, We really appreciate your 5 star review! It's great to know that our video sign language is serving you well. Your feedback warms our hearts. We believe that being available to anyone who needs us is incredibly important, and knowing how helpful this service has been to you is just brilliant. We understand that these services are vitally important to you and many others. Thanks again for sharing this with us. Many Thanks Customer Service Team

Hi Jo,Thank you so much for sharing your recent experience with us.We love that you've had a wonderful experience and the contractor delivered an amazing service.Your feedback certainly helps us to understand of the great work our contractors are doing whilst in our resident’s home, so we really do appreciate you letting us know how everything went for you.We’re looking forward to helping you again soon 😀Many ThanksCustomer Service Team

Hi Gerard,Thank you so much for your review.We’re saddened to learn that you’re still waiting for an update, and we understand the frustration it causes when left wondering.Our dedicated team would love to help and follow up on the repair and, of course, provide you with the latest update.To help us make it possible, we kindly invite you to email the details to us where it’ll be our utmost pleasure to do this for you. We’re reachable at contact@lqgroup.org.uk, and it’ll be most helpful if ‘Trustpilot’ is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Honey, Thanks so much for the 5 star review!We're thrilled to hear that you're satisfied with the services we've provided and the operative that attended made such a positive impression. Your feedback is greatly appreciated and we look forward to helping you again. Many Thanks Customer Service Team

Hi Keith,We welcome your review and we thank you for taking time to share your recent experience with us.We're very sorry to hear your experience fell short of your expectations and we sincerely apologise for the disappointment this may have caused you too.Having investigated these issues further, we understand the problem with your power and boiler cover have since been addressed and we trust these issues are now resolved.If however, there’s anything further you would like our help with, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where our team here we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Emer,Thank you so much for sharing your amazing experience with us!It's lovely to hear the engineer was thorough as well as being polite during the time spent in your home.Your feedback is reassuring for us to hear, and it certainly helps us to understand of the fantastic work our contractors are doing in our homes too.Many thanks again Emer! 😀Customer Service Team

Hi Mr Stockin,Thank you so much for your 5-star review!We're delighted to hear that your repair was completed on time and to your satisfaction. Your kind words about the engineer's professionalism and friendliness truly mean a lot and it helps us understand the amazing work they're doing for our residents too.Once again, a huge thanks for your feedback, and we hope to be of help again soon 🙂Customer Service Team

Hi Chloe, Thanks for taking the time to leave us a review and highlight your concerns. We're genuinely sorry to hear about your dissatisfaction with our repairs response. It's worrying that you've reported repairs yet received no acknowledgement, as we've got many accessible reporting channels including over the phone, online, via email and webchat.We take these reports seriously and would like to investigate this further. To facilitate this, please email lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header. In your email, please provide as much detail as possible about the repairs you've reported that have not been responded to, so we can fully understand the situation. Many Thanks Customer Service Team

Hi Gloworm,Thank you very much for sharing your experience following your contact with us yesterday.We’re over the moon you had a 5-star experience, and this is certainly the level of service we always aim to achieve in delivering to our customers and residents too.It's with great pleasure to help you and you're most welcome too 😊 Many thanks again for your kind review and we look forward to helping you again soon.Customer Service Team

Hi Beverlee,Thank you so much for your fantastic review!We're chuffed to see that you've rated your experience so highly, and we're incredibly proud of our advisor for being so helpful and respectful during your contact with us.Your feedback means a lot to us, and we'll be sure to pass on your kind words too.Thanks again, Beverlee! We look forward to assisting you again soon 🙂Customer Service Team

Hi Michael, We appreciate you raising a review to share your thoughts and feelings with us. We're truly sorry for the long wait time for the repair to be completed. Our aim is to provide an efficient service to all our customers so we can understand why this has caused frustration. We're happy to hear that the operative service was up to standard. If you have any further concerns that you would like to raise with us please email our team lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we'll be on hand and keen to assist. Many Thanks Customer Service Team

Hi Michelle,Thank you for leaving us a review following your recent gas safety appointment.We’re so sorry to hear the service received from our contractor didn’t quite meet your expectation but rest assured we’ve taken onboard your feedback. We’ll be sure to register your experience as negative feedback as it helps us to understand when things aren’t going so well for our residents as well as working towards a more improved service.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where it’ll be our pleasure to offer our help.Many ThanksCustomer Service Team

Hi Abdul,Thank you so much for your fabulous review!Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for personal opinions with us, it’s much appreciated and we’re looking forward to helping you again soon 🙂Many ThanksCustomer Service Team

Hi Jakki -D,Thank you for your kind words and 5-star rating! 🙂We're delighted to hear you were impressed with the quick and efficient service you received, and it's wonderful to know that our worker was able to solve the problem immediately.It certainly makes us proud to know that you’re receiving such amazing service from us, and your feedback helps us to understand of the great work we’re doing whilst our staff are out and about in our resident’s homes.Many thanks again!Customer Service Team

Hi Carol, We appreciate your 5 star rated feedback. It's great to hear the cancellation appointment you were offered suited your schedule and all the work was completed during this appointment. Extremely satisfied is high praise indeed.😊Many Thanks Customer Service Team