LQ London reviews

Hi Love Like,Thank you so much for taking the time to leave us a 5-star review!Your kind words are truly appreciated, and we're delighted to hear that you find our services reliable and our rates reasonable too.Your positive feedback means a lot to us, and hope to continue serving you well.Thanks again! 😊Customer Service Team

Hi Miss A Ige, We truly appreciate your 5 star review and your positive feedback about our customer service advisors. It's brilliant to learn that reporting the fault was an easy process and our swift response had a good impact. We strive to offer the best possible service and your feedback reassures us that we are on the right track. Thanks once again for taking the time to share your experience. Many Thanks Customer Service Team

Hi Bonny,Thank you for your review!We’re deeply saddened to learn there’s been some issues with your appointments, this certainly isn’t what we expect to hear, and we apologise profusely for any upset and inconvenience this has caused. We’d love to help and work with you to resolve this matter and if you still need help from us, we kindly invite you to email the details to our dedicated team at lqdirect@lqgroup.org.uk with ‘Trustpilot’ showing as your email subject.Feel free to reach out to us at any time, it’ll be great to hear from you🙂Many ThanksCustomer Service Team

Hi Peter, Thank you for sharing your review with us. We're genuinely sorry to hear about the delayed completion of your work. We understand how disruptive it can be to have have your kitchen unavailable for a long period. We want to help rectify this situation. Could you please provide us with more details by sending us an email to lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. This will allow us to get an understanding of the specifics of the situation and take appropriate action. Our team are commited to resolving this issue as quickly as possible. Many Thanks Customer Service Team

Hi Pauline,Thank you so much for your fabulous review!We’re delighted you’ve had the best possible experience and it certainly sounds like everything went perfectly on the day too.It really is lovely to know our contractors and/or operatives are also delivering an amazing service whilst out and about in our resident’s homes.Many thanks for your feedback, it’s greatly appreciated, and we look forward to helping you again😊Customer Service Team

Hi Chuemeka Ogu-Jason,Thank you so much for your fabulous review! 😊It's great to hear you had the best possible experience with our advisor. It's wonderful to know that our advisor was able to provide you with the assistance you needed in a timely and helpful manner.Your kind comments have certainly brought a smile to our faces, and we're thrilled that you're loving the service from us.A huge thanks once again for sharing this with us, and we look forward to helping you again soon.Customer Service Team

Hi Jan, Thanks so much for your lovely 5 star review! 😊We're delighted to hear about your positive experience with us and Cosyseal. Your satisfaction is our priority and it warms us to know that they were able to complete the job within the agreed time frame. Your feedback is much appreciated! Many Thanks Customer Service Team

Hi Jacky,Thank you so much for your 5-star review!We're delighted you’ve had a positive experience; it certainly makes us proud to hear this and to know our contractor has done a fab job making sure you’ve had the best possible experience as well.It's also great you were shown how to make full use of the boiler, and hopefully with some useful tips to use it more efficiently too.Many thanks again for your feedback, we really do appreciate your time and we look forward to helping you again soon 😀Customer Service Team

Hi Jennifer,Thank you for rating your recent experience with 5-stars.We’re so pleased you’re happy with the recently completed repair and it certainly makes us happy to hear this too.If of course there’s anything you need helps with, you’re more than welcome to reach out to us at lqdirect@lqgroup.org.uk where our amazing team here will do their utmost for you.Many Thanks Customer Service Team

Hi Michael,Thank you for your fantastic review and kind words! 😊We're thrilled to hear that you had a positive experience during your recent appointment. Providing excellent service is always our goal, and we're delighted that you recognised our engineers' expertise and commitment to safety.It sounds like everything went amazingly well for you, and we truly appreciate you sharing this with us.Thank you once again! Your feedback is incredibly valuable to us, and we hope to be of further help again soon.Customer Service Team

Hi Clark, We greatly appreciate your review. Thank you for acknowledging our engineers' professionalism and courteous manner. Many Thanks Customer Service Team

Hi George, Thank you for your wonderful review and kind words. It's brilliant to hear that you had such a great experience whilst vising Excalibur, and that was due to Mo. Mo always ensures guests feel welcome and informed.Many ThanksCustomer Service Team

Hi Venetta,Thank you so much for letting us know how your recent appointment went for you.We’re so pleased all went well with the repair and our operative was a pleasure to be with during the time spent in your home. This is the kind of service our maintenance team always aim to deliver so it makes us very proud to know when they’ve done a fantastic job whilst out and about visiting our residents. Many thanks again and please let us know if there’s anything else we can do for you 🙂Customer Service Team

Hi Darchy Midiman,,Thank you so much for leaving us a 5-star review! 😊We've loved hearing about your experience with us, and we're so glad that you've only positive things to say about your recent call with us. We strive to provide a calm and pleasant experience for all our residents and customers, which makes us super proud to know this is the experience you've had.Thank you again for taking the time to share your feedback; it's greatly appreciated.Customer Service Team

Hi Phyllis, We appreciate your review!We're glad to hear you found K&T's customer service helpful in rescheduling your appointment. We hope your hospital appointment went well too. Many Thanks Customer Service Team

Hi Dan,Thank you very much for your 5-star review! 🙂Customer feedback is incredibly valuable to us, and we're thrilled to hear that you had a fantastic experience finding and reserving your flat. Ensuring a seamless and enjoyable experience for our customers is a top priority for us, so it's wonderful to hear that you had such a positive experience.We very much appreciate you choosing us, and we thank you once again for your kind words too!Customer Service Team

Hi Lovell Allen,Thank you for taking the time to leave us a review.We value your feedback and we're sorry to learn you experienced lack of communication regarding your appointment.This certainly isn't what we expect to hear, and we apologise for the inconvenience this may have caused at the time but thank you for allowing our operatives access into your home and for completing the required works.In the meantime, we'll be sure to pass on your feedback about your appointment as it's important for us to ensure our residents are made aware prior to any visits being made.Many ThanksCustomer Service Team

Hi Bruno, Thank you for your 4 star review! We're genuinely thrilled that you found our team to be so helpful and informative. We always strive for customer satisfaction and it's truly rewarding to hear this is shinning through. Many Thanks Customer Service Team

Hi BA, Thanks so much for the 5 star rating 😊Wow, that's praise indeed! We are absolutely delighted to hear such warm words of appreciation. Our team will be pleased to hear they made your experience such a positive one. Many Thanks Customer Service Team

Hi a h,Thank you so much for your wonderful review! 😊We're chuffed to hear you're happy with your new boiler. We strive to provide a professional and reliable service, and it's wonderful to know our contractor met your expectations. Thank you once again for sharing your positive experience with us, Swale has certainly made us proud.Customer Service Team

Hi Trevor,Thank you so much for your review and for bringing this matter to our attention.We value your time and apologise profusely for the inconvenience this has caused. Whilst we appreciate the dissatisfaction this has caused; we try very hard to prevent changes to appointments and the changes are mostly due to reasons beyond our control. However, we certainly feel your frustration and disappointment, especially when it keeps happening to which we offer our sincerest apology for.We’re committed to providing an excellent service, and we hope to think this matter is in good hands. If of course you need further help from us, please do let us know and we’ll be more than willing to further assist you.We have a great team here and we’re reachable by email at lqdirect@lqgroup.org.uk. Feel free to contact us at anytime and by ensuring ‘Trustpilot’ is used as your email header on this occasion.Many ThanksCustomer Service Team

Hi B, Great to see your 5 star review. We're glad to hear we provided you with a top-notch service. We really appreciate your feedback. Many Thanks Customer Service Team