LQ London reviews

Hi Carolyn,Thank you very much for rating your most recent experience so highly.We’re thrilled your appointment went well and the operative was thorough during his visit too. It certainly sounds like everything went perfectly which is fantastic to hear 😊We’re looking forward to helping you again soon, so feel free to reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Mark,Thank you very much for sharing your recent experience with us 😊Your feedback means so much to us, and we're glad to hear the work was done well.It's always a pleasure to help, so feel free to let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Clement,We welcome your review and we thank you for sharing your thoughts and feelings with us.We would like to reassure you we certainly do have a duty of care for our residents, and we always aim to make sure our residents are at the heart of everything we do so it’s naturally concerning for us to learn your views.Whilst we appreciate at times it can be difficult to reach us, we’re always willing and open to discussing any concerns you may have, as well as working with you in finding a resolution. With this in mind, you’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) and it’ll be our utmost pleasure to help you. Many ThanksCustomer Service Team

Hi Pamela,We welcome your review and we appreciate you taking the time to share your thoughts with us.Although we have failed to provide you with he service you had hope for, your feedback is still really important to us as it'll help us to look at ways to make further improvements to our services.We are so sorry to hear you experienced some unresolved issues and if you still need help with these we would love to have the opportunity to work with you to come to a resolution. Please feel free to contact us by email at lqdirect@lqgroup.org.uk and we'll arrange for a dedicated team member to contact you. We kindly request 'Trustpilot' is entered into the subject line of your email too.Many ThanksCustomer Service Team

Hi Maureen,Thank you so much for leaving us a review.We're very sorry to hear of the difficulties with being unable to reach us by phone. We truly feel the frustration this causes and rest assured we're committed to improving our customer service experience.We're currently seeing higher volumes of calls at this moment in time, and we're working to ensure that our phone lines are adequately staffed and that calls are answered promptly. In the meantime, we sincerely apologise for the delays and inconvenience this is causing.We can certainly help with your enquiry, and we kindly invite you to email the details to us. We're reachable at lqdirect@lqgroup.org.uk, and we request 'Trustpilot' is used as your email subject on this occasion. Alternatively, our social media team is available to help with enquiries too, and you're more than welcome to contact us through Facebook.We hope you find this information helpful, and we look forward to hearing from you soon 🙂Many Thanks,Customer Service Team

Hi Lorraine, Thanks for your 4 star review. We are so pleased that K&T were able to resolve the initial mix up with the dates and times promptly. Once again thank you for taking the time to share your experience and remember we're here should you need us. Many ThanksCustomer Service Team

Hi Kim,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Sandra,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the work done to your home.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. Many Thanks Customer Service Team

Hi Derek,Thank you so much for your 4-star review!It's great to hear you're happy with the recent repair and we apologise if the repair wasn't carried out as quickly as you hoped it would be.We understand the disappointment it causes when this happens, and we'll be sure to pass on your feedback as it helps us to understand where an improved service would be welcomed.In the meantime, if there's anything further we can help you with, please do let us know by email at lqdirect@lqgroup.org.uk where it'll be our utmost pleasure to help. We kindly request ‘Trustpilot’ is used as your email subject too 🙂Many ThanksCustomer Service Team

Hi Gabrielle,Thank you very much for your review and for rating our services with 4-stars😊We're thrilled you had a helpful experience with our Income Team, it certainly makes us happy to know our staff were understanding towards your situation and they were happy to help and support you as well.It truly is wonderful to know we have a fabulous team helping our residents so a huge thank you once again for sharing this with us.Customer Service Team

Hi James,Thank you so much for sharing your recent experience following a gas safety check in your home.We’re so pleased you’ve seen a much-improved service and we’re over the moon you’ve received a great service from our contractor as well. It’s important for us to ensure our residents are receiving a quality service from our contractors so we can’t thank you enough for taking the time to let us how everything went for you. Many thanks again James! 🙂We’re looking forward to helping you again soon.Customer Service Team

Hi Fergus,Thank you so much for your amazing review! 🙂It sounds like your recent contact with our advisor went perfectly for you. It certainly makes us proud to know we have a great team member doing an fabolous job too.Many thanks again for sharing this with us, your feedback is greatly appreciated and we’re looking forward to helping you again.Customer Service Team

Hi Mohideen,Thank you very much for rating your experience with the full 5-stars!😀This means so much to us but most importantly we’re delighted your experience was a good one. It’s so lovely to know the whole process went smoothly with no issues, and you’re loving the quality of the property too.Many thanks for sharing this with us and feel free to contact us if there’s anything you would like our help with, and it’ll be our pleasure to do our best for you.Customer Service Team

Hi,Thank you so much for rating your recent experience with 4 stars! 😊Your feedback means the world to us, and we're over the moon to hear that you've experienced great service.We're looking forward to helping you again and offering the same level of service.Many thanks again!.Customer Service Team

Hi Maria,Thank you very much for taking the time to let us know of your experience with us.It makes us proud to know our engineer ticked all the boxes during your recent visit and most importantly we’re thrilled you had the best possible experience too.Many thanks again Maria! We look forward to delivering the same level of service to you again soon 🙂Customer Service Team

Hi Deborah,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received from us. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Conrad,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're truly sorry to hear you feel this way.If there’s anything specifically you need help with, please let us know by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Prasanna,We welcome your review, and we thank you for expressing your thoughts and feelings with us too.We sincerely apologise if our survey caused you some dissatisfaction, it certainly wasn’t our intentions to make you feel this way, but we understand and appreciate the disappointment it's caused.We're always looking for ways to improve our customer experience and your comments are taken into consideration to achieve better results in delivering an amazing service. Admittedly, from time-to-time things do go wrong but it also helps us to identify the areas in most need of improving.With this said Prasanna, if there’s anything you would like our help with, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot as your email subject) where our dedicated team will be willing to help with any worries or concerns you made have.Many ThanksCustomer Service Team

Hi Blackbutterflai,Thank you for taking the time to leave us a review and for sharing your concerns with us.We would like to assure you that we have an outstanding repair for the communal lights, and our electrician is scheduled to attend to address this issue. We're sorry for any inconvenience caused by the delay in completing this repair.Regarding the noise issue from your neighbour, we're saddened to hear that this problem persists and we understand the frustration it may be causing. To help us address this issue effectively, could you please provide any recordings and diary sheets to our Area Housing Manager or by email at lqdirect@lqgroup.org.uk where we'll be able to guide you on the best course of action.Many Thanks,Customer Service Team

Hi Billy c,Thank you so much for your review.We're so saddened you're unhappy with the service received from us and it's most disappointing for us to hear that no one is willing to help you.Our dedicated team here would love the opportunity to help and assist you in raising your concerns with our Aftercare Team.To help us make it possible, please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Barbara,Thank you so much for leaving us a review.We’re truly sorry to hear this has happened and we honestly understand how disappointing this must be for you.It’s rare for incidents like this to happen and we apologise profusely for keeping you waiting until your next appointment.Rest assured our work planners monitor our appointments daily and if at any point they’re able to bring your appointment forward they’ll be sure to contact your prior to making any changes.In the meantime, we’ll of course note your feedback as it’s also important for our management team to be made aware when things like this unfortunately happen.You’re also more than welcome to email us if there’s anything further we can do for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject. Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Mailyaganam,Thank you so much for taking the time to leave us a review and for expressing your thoughts and feelings with us too.We've certainly taken onboard your feedback and we apologise profusely if our repairs policies are not what you hoped for. We fully understand and appreciate your dissatisfaction and your feedback certainly helps us to understand where an improved service would be welcomed.With all maintenance related issues, we'll always offer repairs to rectify the issue unless things happen to become beyond repair, whereby we'll consider a full replacement. We’re saddened to learn you’re appear unhappy with a repair, but we’d like you to know were here for you and we’re always willing to discuss your concerns in more detail with you.If we can be of further help, please let us know by email at lqdirect@Lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to assist with your enquiries.Many ThanksCustomer Service Team