LQ London reviews

Hi Stevie,Thank you so much for your amazing review!It's wonderful to know that our maintenance team was able to help you get to your therapy appointment on time. We're committed to providing exceptional service, and we're thrilled to hear that our locksmith went above and beyond to assist you.A huge thanks once again for your feedback, and please feel free to let us know if there's anything else we can do for you🙂Customer Service Team

Hi Michelle, We're really sorry to hear of your experience. We are continuously carrying out quality checks and training with our advisors to ensure that they are fully equipped with the appropriate knowledge to provide the best service. We also send out surveys following your interaction to hear your thoughts on the service you have received. We acknowledge the importance of your feedback to help us improve. We'd love to hear more about this situation. You are welcome to get in touch with us via email using the address lqdirect@lqgroup.org.uk. When you email us please use 'Trustpilot' as your subject header. Your detailed feedback about your experience will provide us with valuable insights that can aid in the enhancement of our services. Many Thanks Customer Service Team

Hi Valerie,Thank you for sharing your experience with us.We sincerely apologise for the continued delay with your repair and the frustration it has caused. We always aim to complete repairs promptly, but we understand that more complex repairs may take longer.If you have any further issues or concerns, please don't hesitate to contact us at lqdirect@lqgroup.org.uk, mentioning 'Trustpilot' in the subject line. We're here to help and assist you in any way we can.Feel free to reach out to us anytime and we'll be sure to do our utmost to help 🙂Many Thanks,Customer Service Team

Hi Kandi, Thank you for your feedback and review of our services. We ensure that every penny we make is reinvested into improving our homes and services for the benefit our our residents. We recognise the importance of making it easy for residents to improve their homes and aim to make the process as easy as possible. We can provide more information regarding home improvements, if you email our team who will be more than happy help. You can reach us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Rebecca, Thank you for leaving your review and highlighting this with us. We're really sorry to hear about your experience. It's not the standard of service we aim to provide. We apologise for the lack of feedback from the roofers and any mess the scaffolders have left behind in your front garden. To address this issue and provide you with a resolution, we need some additional information. Could you please provide specific details through to us via email lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject header. This will help us to investigate this problem thoroughly and rectify it promptly. Many Thanks Customer Service Team

Hi John, We appreciate you leaving a review to raise your concerns. We understand that having ongoing issues with your toilet isn't ideal. We'd love to help you get this resolved quickly. For us to do this, we need some additional information from you. Could you please send an email to lqdirect@lqgroup.org.uk with the subject line 'Trustpilot'. Our team in on hand and eager to assist you further. We hope to hear from you soon, so we can rectify this problem and have your toilet working correctly again. Many Thanks Customer Service Team

Hi Maria,Thank you so much for leaving is a review and we're very sorry the engineer failed to provide you with the advice as mentioned within your letter.We'll be sure to pass on your feedback for you, and hopefully this’ll prevent the same from happening again.In the meantime, if there's anything further we can do, please kindly let us know by contacting us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we'll be more than happy to help.Many ThanksCustomer Service Team

Hi Nicolette,Thank you very much for your 4-star review!😊It’s truly wonderful to hear this and it's certainly the kind of service we expect our residents to receive too.Many thanks again for sharing your recent experience with us, your feedback is much appreciated and most importantly we're delighted you had a positive experience.Customer Service Team

Hi Sophia,Thank you very much for taking the time to leave us some feedback.We're pleased to learn you're generally happy with the service received.We are however sorry to hear our contractor arrived unannounced. This shouldn't be happening so we're grateful to you for letting us know about this and we’ll be sure to feed this back to our contractor so the same doesn't happen again.In the meantime Sophia, we thank you once again for your review and feel free to reach out to us if there's anything else we can do for you.Customer Service Team

Hi Daniel, This is such a lovely 5 star review!We're deeply touched to hear you found us to be supportive and caring during such a difficult time. We are, and will always be here for you. Thanks so much for your kind words, they've made our day. 😊Many Thanks Customer Service Team

Hi Thomas,Thank you for sharing your feedback with us.We're truly sorry to hear about your dissatisfaction, and we apologise if our services haven't quite your expectations.Please know that we take all customer feedback seriously and will use it to improve our processes to better meet the needs of our customers.If there is anything we can do to assist you, we would very much love to hear from you to help us make it possible.You can reach us by email at lqdirect@lqgroup.org.uk. When contacting us, please use "Trustpilot" as the email subject as this information is helpful to us as well.We're here to help and we’ll be sure to do our best for you 🙂Many Thanks,Customer Service Team

Hi Customer,Thank you for taking the time to share your recent journey with our gas contractor.It’s reassuring for us to know you had a good experience and you found the engineer professional during the time spent in your home.We're saddened to learn you feel we don't take our residents’ complaints seriously and as an organisation whose staff are passionate about the service we deliver, your comments are naturally concerning for us as well.If, however there's anything you specifically need help with, please do let us know and it'll be our pleasure to do our utmost for you. We have an amazing team here willing to do this for you and we can be reached by email at lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi Michael,Thank you so much for your review!We're so proud of our locksmith for doing an amazing job, this is certainly the kind of service we expect you to receive too so many thanks again for sharing this with us.In the meantime, we’re looking forward to helping you again soon😊Many Thanks Customer Service Team

Hi Jean,Thank you so much for leaving us a 4-star review 🙂We’re chuffed to hear you’re generally satisfied with the service received but we’re sorry to learn you’re dissatisfied with the quality of the works.If there’s an anything further we can do to help, please do let us know and we’ll be sure to do whatever we can to help you.Our dedicated team here are reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject too.Many ThanksCustomer Service Team

Hi Christine, Thanks for leaving us 5 star feedback!It's wonderful to hear you found our team so helpful. We strive to maintain a high level of service, and it's concerning to us that you feel we are not living up to our promises from your perspective. Your insights are important to us and we would really like to know more about this issue. Kindly contact our dedicated team via email lqdirect@lqgroup.org.uk. If you could use 'Trustpilot' as your subject header, that would be most useful. Your valuable feedback enables us to continually improve the services we offer. Many Thanks Customer Service Team

Hi Lisa,We are truly sorry to hear about your dissatisfaction, and at the same time we appreciate you sharing your thoughts with us.We sincerely apologise if our services did not meet your expectations. This is concerning for us too as we always aim to provide exceptional service by placing our residents at the heart of everything we do.We are always open to discussing any concerns you have, and you're more than welcome to reach out to our dedicated team at contact@lqgroup.org.uk. It'll be most helpful too if 'Trustpilot' is included in the subject line of your email.Feel free to contact us at anytime and it's be our utmost pleasure to help 🙂Many Thanks,Customer Service Team

Hi Sherleen,Thank you so much for your amazing review!We're thrilled to hear you always receive such great service from Charlotte and you see her as your 'go to' person for help. This is so lovely to read, and it just goes to show how wonderful Charlotte is with our residents.We honestly can't thank you enough for your feedback and for praising Charlotte so highly, your review certainly means the world to us and it helps us to understand of the amazing service our staff are delivering too.Many thanks again Sherleen! 😊Customer Service Team

Hi Jennifer, We'd like to thank you for your 5 star review. We're really pleased to hear you had such a positive experience. It's great to know the engineer was polite and did a good job. Many ThanksCustomer Service Team

Hi CSmith, Thank you for taking the time to share your thoughts. We appreciate your review. We are saddened and concerned by your comments and would welcome the opportunity to look into this further. To make this possible, we would need a bit more information from you. Please reach out to our dedicated team at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header. We're keen to help turn things around and improve your experience with us. Many Thanks Customer Service Team

Hi John,Thank you so much for your fabolous review! 😊We're most appreciative for your kind words, and we're thrilled to hear that our plumbers were able to provide you with a positive experience. We strive to provide excellent service and we're glad that our maintenance team met your expectations as well as being friendly during the time spent in your home.Your feedback means a lot so thank you for sharing this with us, and we very much look forward to helping you again soon.Many ThanksCustomer Service Team

Hi Olive,Thank you very much for your 5-star review! 😊We're so happy to hear you had a great experience with us! We strive to provide excellent service, and it's wonderful to know that we've met your expectations.We hope we can be of further help again soon.Many Thanks,Customer Service Team

Hi Joanne,Thank you so much for your short and sweet review! 😀We're over the moon with your heartfelt comments and it makes us happy to know you're delighted with the service from us.Thank you for making us smile with your kind words and for being a loyal resident for so many years. We appreciate your continued support and we’re delighted to hear you've never experienced any problems.Many thanks again!Customer Service Team

Hi Bernard,Thank you so much for your positive review! 😊It's a pleasure to help you with the mice problem in your home, and we're glad to hear that our service has been effective in addressing the issue. We're committed to providing solutions that meet our resident's needs, so it truly is wonderful to know you've had the best possible experience.Many thanks again, and please do let us know if there's anything else we can help you with.Customer Service Team

Hi Fawzi,Thank you for taking the time to leave us a review.We completely understand that experiencing a gas emergency can be a frightening situation. We want to assure you that our team is already aware of your report and the situation. We can see they are in touch with you regarding this matter Should you need assistance with any other concerns or issues, please do let us know and contact us via email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Our team will be on hand to help you. Many Thanks Customer Service Team