LQ London reviews

Hi Gillian,Thank you so much for sharing your recent experience with us.We're thrilled everything went well with your appointment and you're happy with the outcome too.Your feedback certainly helps us to understand of the amazing work our maintenance team are doing so we really do appreciate your feedback.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Gillian,Thank you so much for your fabulous review!We’re so pleased your whole experience went very well from reporting the repair to completion, and we thank you for rating your experience so highly too.Your feedback is truly valuable to us, and we certainly look forward to helping you again in the foreseeable future.Many thanks again Gillian! 😀Customer Service Team

Hi Peter,Thank you so much for leaving us a review following your recent experience with our contractorWe’ve loved reading your kind words and we’re thrilled to hear you were pleased with the service you received. We strive to provide our customers with the best possible experience, and it's wonderful to know that our contractor exceeded your expectations which is certainly reassuring for us to hear too.Many thanks again for sharing this with us and we look forward to helping you again…. hopefully sometime soon😊Customer Service Team

Hi Kerry,Thank you for taking the time to leave us a review.We’re truly sorry to learn of your dissatisfaction and we’re very sorry if our services haven’t met your expectations.As an organisation our staff are committed and strive to offer the best service to our resident’s and customers, so it’s naturally concerning for us that this isn’t the kind of service you’ve received.We’re here to help and we’d love to hear from you with any issues or concerns. Please feel free to email the details to our dedicated team at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll be sure to help with your enquiries.Many ThanksCustomer Service Team

Hi Sanford,Thank you very much for bringing this matter to our attention.We're deeply sorry to learn this recently happened and we can imagine it was a worry for our residents too.We can confirm as soon as we were made aware of the issue, we instructed our contractors to attend on an emergency call out.We trust the issue with the water and gas supply has since been restored, but please let us know if you're still experiencing a supply issue inside your home and we'll be more than happy to help in resolving this for you.Contact with us is welcome through any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Nicole,Thank you so much for sharing your experience with us.We’re delighted your recent visit went well and it’s so nice to hear the gas engineer was a lovely guy. We’re over the moon to hear this too and it certainly helps us to understand what an amazing job they’re doing.Many thanks again Nicole, your feedback means so much to us and we’re appreciative of your 5-stars too😊Customer Service Team

Hi Sean,Thank you so much for your amazing review and kind words! 🙂We're thrilled to hear you had a positive experience with our marketing team. We truly appreciate your feedback, and we know our marketing team will be over the moon with your feedback too.Many Thanks,Customer Service Team

Hi Waziri,Thank you for taking time to share this with us and we’re truly sorry to hear our gas contractor has failed to meet your expectations.We honestly appreciate why this would be disappointing for you especially if other engineers have previously made the effort to check the radiators inside your home.If we can be of further assistance, we'd very much love to hear from you to help us make it possible.Contact with our dedicated team here is via email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.You’re more than welcome to reach out to us at anytime and I’ll be our utmost pleasure to help you 🙂Many ThanksCustomer Service Team

Hi Marlon, Thank you very much for your 5 star review!We're delighted to hear about your great experience purchasing your new home at Kidbrooke Village. We'll make sure to pass your special thanks to Jo and Jo. They will be thrilled to hear your kind words. We hope you are settling in well and look forward to helping you again when you need us. Many Thanks Customer Service Team

Hi Filipina,Thank you so much for leaving us a 5-star review! 🙂It's wonderful to know that you found our property well-developed and that our team was responsive to your needs. We always aim to provide excellent service, and we're super happy to hear you've had a positive experience and we've met your expectations.Once again, a huge thanks for sharing this with us, and please feel free to reach out to us if there's anything more we can do to help.Customer Service Team

Hi Philip,Thank you so much for your feedback and for rating L&Q with 5-stars too.We very much appreciate your review and we’re thrilled to hear everything went smoothly for you as well.Many thanks again Philip! We’re very much looking forward to assisting you with your next enquiry😊Customer Service Team

Hi Emma,We understand and it's absolutely fine, and we still welcome the feedback you kindly left us 😊Thank you for also letting us know about the timing of your appointment and whilst our contractors endeavour to do their utmost to accommodate your request, unfortunately they're not guaranteed. We sincerely apologise if this wasn’t explained to you at the time of booking, but we hope this information helps for any future appointment arranged with us or with our contractors.Many ThanksCustomer Service Team

Hi Peter,Thank you for rating your recent experience with 4-stars!Apologies for the difficulties reaching us by phone, we appreciate during busier periods the waiting time can be quite a while and we sincerely hope it didn't cause too much of an inconvenience.It’s also lovely and reassuring to hear our plumber was punctual and most importantly the repair was completed for you.We really do appreciate you sharing this with us and we’re looking forward to helping you again….hopefully sometime soon😊Many ThanksCustomer Service Team

Hi Abdikadir,Thank you for leaving us a review.We're very sorry to learn of the delay with your window repair and we offer our sincerest apology for the disappointment this may be causing you.We'd love to help and investigate the cause of the delay as well as provide you with an update on the progress.Please can you kindly email your details to us at lqdirect@lqgroup.org.uk and ensure Trustpilot is used as your email subject.We're here to help and it'll be our pleasure to assist you 🙂Many ThanksCustomer Service

Hi Nicci,Thank you for leaving us a review and for taking the time to share your thoughts with us.We're saddened to learn of your dissatisfaction, and we sincerely apologise if the service you've received has failed to meet your expectations.We always aim to achieve a good quality service, and we understand that from time to time, some repairs may take longer than you hoped for. Rest assured; we've taken onboard your feedback as it will help us to look at where a more improved service would be welcomed.In the meantime, if there's anything we can do to help, please let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where we'll gladly do our best for you.Many Thanks,Customer Service Team

Hi Christine,Thank you so much for taking time to leave us a review and we sincerely apologise if we haven't quite fulfilled your expectations.We certainly value your feedback and whilst we appreciate your comments, we'd like to assure you our older properties are still important to us and we're more than happy to raise any repairs that may be needed on your home.We also carry out planned maintenance works on our properties and each year we run various programmes for major works whereby different component renewals are installed in our homes.Unfortunately, we’re unable to request new windows as these kinds of works will take place on one of our planned maintenance programmes. As already mentioned above, these programmes run yearly and each year we make the decision to decide which properties are in need most by using the information from a survey that was previously carried out on your home. This doesn’t mean your home will never have new windows fitted, it just means your home will be on a future planned maintenance programme.We sincerely hope this information helps but if you have any further questions or if there's anything you need our help with, please do let us know by emailing us at lqdirect@lqgroup.org.uk where we'll be more than willing to help. We also recommend 'Trustpilot' is used as your email subject on this occasion as this information would be most helpful to us as well.Many ThanksCustomer Service Team

Hi Fariborz,Thank you so much for leaving us a 4-star review! 🙂We're delighted to hear that you've received great service from us. We strive to resolve issues promptly and efficiently, and we're glad to hear that you find our response time satisfactory.Many thanks again for sharing this with us, and we hope to be of assistance again soon.Customer Service Team

Hi Dasha Adamets,Thank you for your review!We appreciate your feedback and we thank you for sharing your thoughts with us too.We're naturally saddened to hear of your dissatisfaction as we always aim to deliver a great service by putting our residents at the heart of everything we do. We're extremely sorry if this isn't the kind of service you've had from us.We would like you to know we're willing to discuss any concerns in more detail with you. We're here to help, and by all means, feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to do our best to help.Many ThanksCustomer Service Team

Hi Daniel,We’re appreciative of your review and we thank you for sharing your concerns with us too.Although you're unhappy with the service from us, we certainly feel your frustration when repairs aren't being done and we apologise if we haven’t quite met your expectations. We'd very much love to be able to look into these repairs further and to help with any outstanding repairs waiting to be completed.To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.Further to your concerns regarding a new kitchen and bathroom, we're unable to request for these works to be done as these works are carried yearly on a Planned Maintenance Programme and we use the information from a stock condition survey we previously carried out on your home. The information from the survey helps us to understand the condition of the components in your home and to identify those properties most in need for a component renewal. The expected lifespan of a reasonably modern bathroom is expected to last at least 30 years and 20 years for kitchen. With this said, if repairs are needed to your existing bathroom or kitchen, we'll be more than willing to help you with these, and we kindly ask you to report them in the usual way or by email at the address details mentioned above.Many ThanksCustomer Service Team

Hi Andrew,Thank you so much for taking the time to share your thoughts with us.We're truly saddened to learn of your feelings, and we sincerely apologise if our services haven't quite met your expectations.This is naturally concerning for us too, as we always aim to provide the best possible service for both our residents and customers, and we're sorry if this hasn't been your experience with us.We'd like you to know we're here to help, and if there's anything we can possibly do, it would be great to hear from you.We have a fabulous team here and we're reachable by email at contact@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject when contacting us in this way too.Feel free to reach out to us at any time, and it'll be our pleasure to help 🙂Many Thanks,Customer Service Team