LQ London reviews

Hi KEL87,Thank you so much for your fabulous review! We’re delighted to hear you’ve had a positive experience with Swale Heating. They strive to provide our customers with the best possible service, and we appreciate your recognition for their hard work too.Once again, a huge thanks for sharing this with us, your feedback is much appreciated 😊Customer Service Team

Hi Philip,Thank you so much for your feedback.We're very sorry the engineer failed to listen to you, and we apologise profusely if the service you received didn't meet your expectations.We'd like you to know we're here for you and if you need further help from us, please let us know by emailing our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to assist you.Many ThanksCustomer Service Team

Hi Brenda,We welcome your review, and we thank you for expressing your thoughts and feelings too.We honestly feel your frustration with the length of time expected to wait for some repairs and we’re very sorry to have cause this disappointment.We are aware of this happening, and we do try our very best to keep the waiting time as minimal as possible, but we appreciate this doesn’t always happen. However, we’ve taken onboard your feedback as it helps us to understand areas our residents would like to see improvements made. In the meantime Brenda, feel free to email us if there’s anything you need help in resolving and our dedicated team will do their utmost for you.You’re more than welcome to contact us at any time and our email address is lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team

Hi Yemi,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re so saddened to learn of your disappointment, but we can understand why this has caused you to feel this way. We have a fantastic team here that can help with all repairs and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team

Hi Richard,Thank you so much for sharing your recent experience with us 😊We're delighted to hear that you had a positive experience and that the engineers arrived promptly. We love the efficiency of the service you received from the engineer as well.It's great to know that an additional issue was identified during the same visit, and the engineer took the time to report it to us. We trust that the issue is in good hands, but if you need further assistance, please email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email) and we'll be sure to follow this up for you.Many Thanks,Customer Service Team

Hi Joyce,Thank you so much for your 5-star review!We’re delighted you’ve rated us so highly and you’re pleased with the service recently received from our maintenance team. We’ll be sure to keep working hard to continue offering the same amazing service to our residents 😊In the meantime, we hope we can be of further help to you again soon.Many Thanks Customer Service Team

Hi Kasongo,Thank you so much for your wonderful review! 😊We're so glad to hear you had a great experience and your kind words about the engineer's expertise and helpfulness means the world to us. It's our goal to provide excellent service, and we're thrilled to know we’ve met your expectations.It’s with great pleasure to help and we very much look forward to helping you again soon.Many ThanksCustomer Service Team

Hi Everistus, Thank you so much for your 5 star review and for your kind words! 😊We're really glad to hear that you felt heard and were able to receive the help you needed. It's absolutely our goal to listen, understand, and provide efficient solutions to all your enquiries. Your positive feedback truly means a lot to us. Many Thanks Customer Service Team

Hi Deborah,Thank you for taking the time to share your thoughts and feelings with us and we’re truly saddened to read your comments.We’re deeply sorry if our services haven’t quite met your expectations and we certainly feel your frustration this when this happens.We’re of course here to help wherever we can and we’ll always be willing to help with any questions or concerns you may have.If we can be of further assistance and help put right what may have gone wrong, we’d very much love to hear from you to help us make it possible.With this in mind, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk where one of our advisors will gladly do their best to help. It’ll be most helpful to us as well if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Pauline, Thanks so much for sharing your thoughts and feelings with us in a review. We're genuinely sorry to hear that you feel we haven't been paying attention to the specific needs of our residents. Please know that we do listen, and we do care greatly about our residents. We believe in putting our customers at the heart of all the actions and decisions we make. We understand there's always room for improvement and we greatly appreciate your feedback. To allow us to address your concerns more specifically, please reach out to us at contact@lqgroup.org.uk using 'Trustpilot' as your subject header. We'd love to have the opportunity to make it right for you and improve your experience with us. Thank you once again for your feedback. Many Thanks Customer Service Team

Hi Consumer.Thank you very much for taking time out to let us know how your gas safety appointment went for you.Were chuffed to hear you had a friendly experience with our gas engineer, it's really important for us to hear this too.We’re very sorry there’s an outstanding issue with your boiler but we trust the repair is in good hands. If for any reason you need further help in resolving the issue, please do let us know and we’ll gladly follow up the repair for you.Contact with us is welcome through any of your preferred channels or by emailing our dedicated team at lqdirect@lqgroup.org.uk. It’ll be most helpful to us if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Mary, Thank you so much for your amazing 5 star review and taking the time to share your experience. It's great to hear that K&T are providing a faultless service for our customers on our behalf. These comments are so lovely to see. Many Thanks Customer Service Team

Hi Elijah,Thank you very much for raising your concerns with us here.We're truly sorry to learn there’s some issues that are causing concern and we’re more than happy to work with you and assist in putting them right.We're confident a resolution can be achieved because leaks, bed bugs and mould and damp issues are all something we can help you with.Please feel free to email the details to us along with your personal details and we'll be sure to provide further help, advice, and guidance to you.Our amazing team here are reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if ‘Trustpilot' is used as your email subject when contacting us on this occasion.Further to your enquiry regarding moving to another property, there are ways you can move via a mutual exchange which has proven to be the quickest way to find a new home.Additional information about a mutual exchange is available on our website or by following the link below. We hope you find the information useful but we're always willing to help with any questions you may have.https://www.lqgroup.org.uk/your-home/tenants/moving-home/mutual-exchangeMany ThanksCustomer Service Team

Hi Michael,We really appreciate your review, and we thank you for rating our services with 5-stars too.We're truly overwhelmed with your kind comments, and it makes us super happy to know we're doing a great job and delivering an amazing service to you as well.Many thanks again for your amazing review and we very much look forward to helping you again soon 😀Customer Service Team

Hi Gale, We appreciate your 5 star review. Your health and safety are indeed a top priority, and we are pleased to hear that K&T heating are implementing our standards so effectively. Many ThanksCustomer Service Team

Hi Janet,Thank you so much for your fabolous review! 🙂It's great to hear you've had a positive experience. We very much appreciate you taking the time to share your experience with us, and we're glad to hear that you were satisfied with the service provided.We hope to be of help again soon so feel free to let us know if there's anything else we can to for you.Many ThanksCustomer Service Team

Hi Carol,Thank you so much for your 5-star review!We’re so happy your recent experience was a good one. It’s always nice to hear of the fantastic work our maintenance team do so we really do appreciate your feedback.Many thanks again! 😊Customer Service Team

Hi Caroline,Thank you for your review and for sharing your thoughts and feelings with us too.It saddens us to learn of your dissatisfaction and we sincerely apologise if our services have failed to meet your expectations.We're also sorry to hear there's some difficulties with jobs being fulfilled. If these jobs happen to be related to repairs, we'd like to reassure you that our repairs policy and procedures haven't changed for a considerable amount of time, therefore it's naturally concerning for us to hear you feel less jobs are being carried out each year.If we can be of further help, we'd very much love to hear from you so we can offer further help and assistance with your enquiries.Please feel free to send the details to us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) where we'll happily help you with any concerns you may have.Feel free to also follow the link below to our ‘Repairs Responsibility Booklet’ which has some useful information about the repairs we're responsible for inside your home, we hope you find the information helpful🙂https://www.lqgroup.org.uk/-/media/files/tenants/landq-repairs-responsibilities-booklet-2023.pdfMany ThanksCustomer Service Team

Hi Michelle,Thank you for sharing your review and bringing your concerns to our attention.We feel your frustration and the inconvenience of having no water in your bathroom, and we apologise profusely for the disruption this has caused.We would be more than happy to assist you in finding the cause of this issue and providing you with an update. If you haven't already been in touch with us, please feel free to email your details to lqdirect@lqgroup.org.uk, where our dedicated team will be ready to investigate this matter for you. It would also be helpful if you could mention "Trustpilot" in the subject line of your email.Many Thanks,Customer Service Team

Hi Ann, Thank you very much for your 5 star review 😊That's great to hear! We're glad K&T made it easy for you to change your appointment and that the young man who arrived was professional and polite. Many Thanks Customer Service Team

Hi Abosede, Thank you for your 5 star review and for taking the time to acknowledge the electrician's punctuality and expertise. We are always striving to provide great service, so hearing we've met those expectations is always rewarding. Many Thanks Customer Service Team

Hi Kathleen, Thank you for writing a review and sharing your experience. It's disappointing to hear the repair work hasn't been carried out to a good standard. We certainly understand your frustration. So we can learn from your experience and look into this further please can you email our team with your information. We can be reached via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, please include as many details as possible so we can investigate. This will help us to understand what went wrong and take the necessary steps to fix any outstanding issues. We truly value your feedback. Many Thanks Customer Service Team

Hi Tracey,Thanking you for your 5-star review! 😊Your feedback is greatly appreciated, and we're so pleased the operative was polite and efficient during his recent visit to your home.We hope everything was resolved for you but feel free to let us know if there's anything else we can help you with, and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team