LQ London reviews

Hi György, Thanks so much for your 5 star review! it's truly wonderful to hear such positive feedback about your experience with our service. Reviews like yours, mean the world to us. You've really made our day brighter! We aim to provide excellent service and it's great that we've acheived that for you. Many Thanks Customer Service Team

Hi Joshua,Thank you so much for giving us a 5-star rating! 😊We're glad to hear that the process went smoothly after the initial stage. We apologise for the delay in reaching the survey stage and any inconvenience it may have caused. We're always looking for ways to improve our services and we'll certainly take your comments into consideration.We appreciate you taking the time to share your experience with us, and we thank you once again for your feedback; it truly means a lot to us.Customer Service Team

Hi Tresh,We’re delighted you’ve had a 4-star experience.It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our resident’s homes, so we really do appreciate and value your time for sharing experiences with us.Many thanks again for your fabolous review and we look forward to helping you again soon 😊Customer Service Team

Hi Claire,We welcome your review and we thank you for bringing this matter to our attention.We sincerely apologise for the delays caused and we're sorry to hear your experience has not met your expectations on this occasion. We feel your frustration with the delay in service and we're very sorry for any inconvenience this has caused you too. We can certainly check on the progress of your appointment and hopefully regain your confidence by giving you a more definite answer.To help us make it possible, please can you kindly email your details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject on this occasion.Our team would love to help, and we hope to hear from you soon 🙂Many ThanksCustomer Service Team

Hi Milo,Thank you very much for your amazing review and kind words about your experience at The Quarry. We're thrilled to hear that you found Mo to be so helpful and she provided you with great advice. We always strive to provide excellent customer service, and we're delighted that you had a positive experience too.If of course you have any questions or enquiries, you’re more than welcome to contact us at any time 😊Many ThanksCustomer Service

Hi John,Thanking you for your fabulous review! 😊It's great to hear you've had a positive experience and our gas contractor has done an amazing job. We love how the engineer was polite and explained everything to you, this is fantastic to hear and it's certainly the kind of service we expect from our contractors too.Many thanks again for your feedback, it's greatly appreciated and it’s most valuable to us as well.Customer Service Team

Hi John,Thank you very much for your review.Gas contractors have to make sure they start making arrangements and book appointments around three months prior to the expire date of the certification of the previous service. We understand this might be frustrating to some and we're truly sorry.Many Thanks Customer Service Team

Hi Emily, Thank you for the 5 stars! The Gas safety checks are one of our top priorities to keep our residents homes safe, so it's great it was carried out quickly and efficiently. Many Thanks Customer Service Team

Hi Santosh,Thank you for bringing this matter to our attention.We sincerely apologise if the repair is taking much longer than you hoped for and we fully understand and appreciate why this would be upsetting for you as well.We would very much love to have the opportunity to obtain an update with the outstanding repair, as well as looking at ways we can further assist you in resolving this matter.Please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will gladly do this for you.We look forward to hearing from your soon 🙂Many ThanksCustomer Service Team

Hi Natasha,Thank you for sharing your feedback with us. We're very sorry to hear about your dissatisfaction with our repair services, and we sincerely apologise for any misunderstanding that may have occurred during the repair process. Our team has investigated the issue and arrangements have been made to return to your home to address the repair. We understand the delay has been frustrating, and we trust that the repair is now progressing as expected. If you have any further questions or concerns, please feel free to reach out to us. We're here to help and we'll gladly do our best for you.You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, we kindly request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi D B Robinson,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly with your appointment. It makes us very happy to know your medical situation was taken into consideration and our operative was helpful in putting your mind at ease too. This is most certainly the kind of service we expect from our staff, so your feedback is reassuring for us to hear as well.We hope to be of assistance to you again soon, so feel free to let us know if there's anything else we can help you with.Many ThanksCustomer Service Team

Hi Pauline,Thank you so much for leaving us a 5-star review! 🙂Your feedback means a lot to us, and we're thrilled to hear that you had a positive experience with one of our jobs.We understand your frustration with the long outstanding repair, and we're working hard to address the situation. We recently instructed one of our contractors to complete the repair, and you should receive contact from them soon. Thank you for your continued patience and understanding as we work to resolve this for you.In the meantime, if we can be of further help, please let us know by contacting us through any of your preferred channels or by email at contact@lqgroup.org.uk. It will be our utmost pleasure to assist you.Many Thanks,Customer Service Team

Hi Keith, Thank you for raising your feedback with us. We should let you know if an appointment can't be attended so we're really sorry if we have let you down and this has not happened.If the repair has not been completed please contact us via lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as the subject header and one of our Team will look into this for you and be able to get the appointment confirmed. Many Thanks Customer Service Team

Hi Janice,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Sadia,Thank you so much for leaving us a review following your recent appointment with us.We’re saddened to learn you’re dissatisfied with the quality of the repair and at the same time we thank you for bringing this to our attention.Although you’ve had a disappointing experience, it’s important for us to learn when things don’t go so well for our residents so we can help in putting right what went wrong.With this in mind Sadia, if you’ve not already reported your dissatisfaction with us, we kindly invite you to email the details to our dedicated team here at lqdirect@lqgroup.org.uk. It’ll be most helpful too if you could use ‘Trustpilot’ as your email subject and if you’re able to send us photos of the repair this’ll be a great help to us as well.Many ThanksCustomer Service Team

Hi Jane, Thank you for much for taking the time to share your 5 star review. We're so glad to hear you had such a positive experience with our gas safety check. It's great to see your comments about the engineers politeness and knowledge. We greatly value your feedback. Many Thanks Customer Service Team

H Barry,We’re extremely saddened to learn of your dissatisfaction but at the same time we’re thankful to you for expressing your feelings with us too.We sincerely apologise if our services have failed to meet your expectations which is naturally concerning for us as we always strive to deliver an amazing service to our customers and residents.We’re always open and willing to discuss your review and concerns in more detail with you, and you’re more than welcome to email the details to our dedicated team where it’ll be our pleasure to arrange contact with you.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Many ThanksCustomer Service Team

Hi Kyle,Thank you for taking the time to leave us a review, we're delighted with your 5-stars too! 😊Most importantly, it's fantastic to hear that you found our guidance helpful in exploring a new career path. We strive to offer valuable insights and are passionate about supporting individuals seeking new opportunities, so it truly makes us proud to know our team has helped you.Many thanks again for your feedback, and feel free to reach out if we can help with anything else.Customer Service Team

Hi Debbie, Thank you for taking the time to share your review with us. We're really sorry to hear about the communication issues and delays you've experienced with repairs. We are always aiming to improve our service and your contribution is valuable to us. We aim to ensure that you are always fully informed, so we hope we'll be able to provide a better experience the next time you contact us. Just to let you know, we're always here to help. Please don't hesitate to email us if you need anything via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Sid, Thanks for raising your concerns with us. We can assure you that all our reviews are genuine, the good and the bad. Trustpilot independently verifies all review to ensure they are from genuine customers. Our team strives to deliver the best service day in day out, and we hope this encourages positive reviews, although, we'll always do our upmost to turn things around when we receive a negative review. With that said we'd be keen to look into any issues you may have. You can make contact with us via lqdirect@lqgroup.org.uk and would be good if you use 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Donna,Thank you very much for rating our service with 5-stars!This means so much to us but most importantly we’re over the moon your recent appointment with us went well.We’re so sorry the repair previously went wrong; we understand this would be upsetting at the time but it’s great our operative took time in resolving this matter for you.Many thanks for sharing this with us, it’s truly appreciated and feel free to contact us if there’s anything else we can do.Many ThanksCustomer Service Team