LQ London reviews

Hi Susan,Thank you so much for rating your recent experience with 5 stars!It's lovely to hear all went well with your appointment, and most importantly, our operative was a pleasure during the time spent in your home.We truly appreciate you sharing this with us, and it makes us proud to know our maintenance team is doing a fabulous job helping our residents.Many thanks again, Susan! We hope to be of help again soon 😊Customer Service Team

Hi Mr Patel, Thank you for taking the time to leave us a review. We're really sorry to hear about the delays you've experienced. It's certainly not the standard of service we aim to provide. We want to assure you that your feedback matters to us and we truly appreciate your patience throughout this time. If there's anything else we can assist you with, please do get in touch. You can reach us directly via email lqdirect@lqgroup.org.uk. Just use 'Trustpilot' as the subject header for your message. We're committed to making things right and improving your experience with us. Many Thanks Customer Service Team

Hi,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Susan,Thank you very much for your awesome review!It's so lovely to read your amazing comments and it makes us happy to know your loving the service from our helpful and friendly staff too. Listening to our residents is important for us as well, and we're thrilled to hear the contractor done a good job during their recent visit to your home.It’s our pleasure to help you Susan and we look forward to helping you again soon 😊Many ThanksCustomer Service Team

Hi Tracey,Thank you so much for rating your recent experience with 5-stars 🙂It's lovely to hear you're happy with the service received from our operatives and we're delighted they made sure your home was left tidy too.This is certainly the kind of service we expect from our maintenance team as well, so your feedback helps us to understand of the great work they're doing whilst in our resident’s homes.Many thanks again Tracey, and feel free to let us know if there’s anything else we can do for you.Customer Service Team

Hi Judith, Thank you for sharing your 5 star feedback regarding the recent visit from our engineer. We are thrilled to hear that you had such a great experience and the engineer was polite with a meticulous work ethic. We pride ourselves in providing a thorough and polite service and it makes us extremely happy to know he hit the mark for you. Many Thanks Customer Service Team

Hi Mervin,We’re delighted you’ve had a 5-star experience.It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our residents’ homes, so we really do appreciate and value you for sharing your experience with us.Many thanks again for your feedback and we look forward to helping you again soon 😊Customer Service Team

Hi Mohammad,Thank you so much for leaving us a 5-star review!We're delighted to know everything went well with your appointment with no problems to report. This is brilliant to hear!We understand that waiting times can be frustrating, especially when there's limited availability to choose from, but please rest assured that we're always working to improve our efficiency and minimise waiting times. In the meantime, we can't thank you enough for your understanding and patience.Many thanks again, Mohammad! 🙂Customer Service Team

Hi Ross,We ‘re so thankful for your review and we appreciate you taking the time to share your views with us too.We're extremely sorry to learn of your dissatisfaction and we apologise profusely if we haven't quite fulfilled your expectations. This is naturally concerning for us to hear too, as our staff are always committed to delivering the best service to our customers and residents.We're of course here for you and we’d love to help with any concerns you may have.With this in mind, you're more than welcome to email your concerns to our dedicated team here at lqdirect@lqgroup.org.uk where we’ll do our utmost to help with your enquiries. It’ll be most helpful to us as well if you could kindly use 'Trustpilot' as your email subject on this occasion.It'll be great to hear from you so please bear us in mind 🙂Many ThanksCustomer Service Team

Hi Geraldine,Thank you so much for sharing your experience with us.We’re sorry to learn recommendations made by our contractor has been left ignored. This certainly isn't what we expect to hear, and we'd love to help and investigate this matter further for you.Please feel free to email your details to us, to include your full address, where one of our helpful advisors will happily help you.We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.We look forward to hearing from you soon 😊Many ThanksCustomer Service Team

Hi Kay, Thanks so much for your lovely review 😊We are delighted to hear your satisfaction regarding the engineers professionalism and tidiness. Your feedback is greatly appreciated. If you should need us, please just get in touch. Many Thanks Customer Service Team

Hi Marietta, What an amazing 5 star review! You've been with us for a long time and it's so great to hear that your so happy with the service you receive from us. We put our Customers at the heart of everything we do so glad this has shone through. We hope you have a lovely day and we're always here if you should need us. Many Thanks Customer Service Team

Hi Rollneck,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you received from us didn't quite meet your expectations, and we're truly sorry for the disappointment this has caused.We understand why having sewage in your home is a concern for you, and we would love the opportunity to further assist and make things right.To help us do so, please kindly email the details to our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be more than happy to investigate this matter further for you.Many Thanks,Customer Service Team

Hi Anny,Thank you for sharing your experience following a recent repair carried out in your home.We sincerely apologise if your overall experience wasn’t quite what you hoped for, and we would like to apologise for any inconvenience caused by the late arrival. We certainly understand and appreciate the frustration it causes when this happens, but rest assured we’ve taken onboard you feedback as it helps us to understand when things are going so well for our residents.Furthermore, we’re saddened to learn there’s some dissatisfaction with the quality of the repair, and we’d like you to know we’re more than happy to discuss your concerns in more detail as well as seeing if there’s anything further we can do to help put right what went wrong.Please feel free to email your details and concerns to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot as the email subject) where it’ll be a pleasure to offer our help to you.Many ThanksCustomer Service Team

Hi Cristian,Thank you so much for your recommendation and for rating our services with 5-stars too😊We're thrilled you've had a great experience with our Lettings team, and it certainly makes us proud to know they're delivering an excellent service too.Many thanks again for taking the time to share this with us and feel free to reach out if there's anything else we can do for you.Customer Service Team

Hi Mohammed,Thank you so much for taking the time to share your thoughts with us.We very much appreciate your kind words and we're glad to hear that you feel heard and supported as a resident. We're passionate about providing a positive living experience for all our residents and we'll continue to work hard to meet your expectations.Many thanks again for your kind feedback, it's greatly appreciated, and we look forward to helping you again soon 😊Customer Service Team

Hi Mr Froome,Thank you so much for taking the time to express your thoughts with us.We’re deeply saddened to hear you feel this way but at the same time we value your feedback, and we sincerely apologise if we haven’t met your expectations.As an organisation we expect our staff to live our values and strive to deliver the best service to our customers and residents, therefore your feelings of dissatisfaction is concerning for us to read too.We would like you to know we’re here to help with any questions or concerns you may have, and we kindly invite you to let us know by emailing us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject)It’ll be our pleasure to help, and we hope to hear from you too.Many Thanks Customer Service Team

Hi Mina,Thank you so much for the awesome review!We're super happy that the whole process went so well, and this is the kind of service our maintenance team will always aim to deliver too.It's with great pleasure to hear of our resident's wonderful experiences so we can't thank you enough for taking the time to leave us a review.We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi John,Thank you so much for leaving us a review following a recent repair we carried out in your home.We’re over the moon you’ve had a great experience and your happy with the repairs completed, it certainly makes us proud to know our maintenance team have done a fab job too.Many thanks again, your feedback is greatly appreciated 😊Customer Service Team

Hi Pauline,Thank you so much for your review! 🙂We're incredibly grateful you've rated your recent experience so highly and we look forward to offering the same level of service to you again soon.Many ThanksCustomer Service Team

Hi Garmoot Meeto,Thank you for leaving us a 4-star review!Your feedback is valuable to us, and we're glad to hear that the engineer provided you with a positive experience. We strive to ensure our residents receive excellent service, and we're happy to know that our engineer was helpful with your questions and has met your expectations.Many thanks again! 😊Customer Service Team