LQ London reviews

Hi Maria, Thank you so much for your 5 star review!We are so happy to hear that our team was able to meet and exceed your expectations. We strive to provide only the best service and your rewarding feedback motivates us even more. We truly appreciate your acknowledgement of their punctuality, friendliness, respect for your property and the excellent service they deliver. Many Thanks Customer Service Team

Hi June,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the service you received.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Ali, Thanks for leaving us a top 5 star star review.😊Our team is committed to providing top-tier service and we're glad we hit the mark for you. Rest assured, we're working diligently to sort your repair as soon as possible. Your patience and trust in us mean a lot. Feel free to get in touch if you have any further queries or require additional support. Many Thanks Customer Service Team

Hi Danielle,Thank you so much for your review.We certainly feel your dissatisfaction and we understand the frustration and stress you're experiencing with the cladding issues. Whilst we appreciate this is a disappointing experience, we welcome your review, and we apologise profusely if it’s taking longer than you hoped to rectify the issue.We’ve included a link below to the FAQ section on our website and we hope you find the information useful and helpful.https://www.lqgroup.org.uk/building-and-fire-safety/fire-safety-faqsUnderstandably resident’s and homeowners have been waiting some time for remedial works to commence. Unfortunately, due to owing a high volume of buildings that are needing these works, this will regrettably take a considerable amount of time to complete to which we sincerely apologise for the continued delay and upset this is causing.In the meantime, if you have any further questions, we’ll be more than happy to do our best to answer these for you. With this in mind, you’re more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our utmost pleasure to help with your concerns or queries.Many ThanksCustomer Service Team

Hi Saverio, We appreciate you writing a review to share your dissatisfaction. Our aim is to provide a high standard of service so it's disappointing to learn we've fallen short in your experience. We're genuinely sorry for any delays you've faced as we know selling a home can be stressful enough. If there are any specific issues you need help with, please reach out to us via email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we will be sure to provide you with any help you need. Many ThanksCustomer Service Team

Hi Ms Stanley,Thank you so much for your fabulous 4-star review!😊We absolutely love it when our operatives go above and beyond it certainly shows the dedication they have within their role. It's great the operative was so caring and considerate as well and it's certainly reassuring for us to hear this too.Most importantly, we're chuffed your whole experience was a good one and the issue was quickly resolved for you.Many thanks again for your feedback and we’re looking forward to helping you again soon.Customer Service Team

Hi OLLA seven,Thank you so much for your review and for bringing this matter to our attention.We're extremely sorry this has happened to you, and we certainly feel your dissatisfaction and the frustration caused to you when this happens.We hope to think K&T Heating has since resolved this for you but if we can be of further help, please let us know and we'll be more than happy to assist in putting right what went wrong.We have a fabulous team here and we're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too. Feel free to reach out to us at any time and it'll be our utmost pleasure to help you 🙂Many Thanks Customer Service Team

Hi Ruth.We’re thankful for your review and we love that you’ve rated your recent experience with 5-stars.Most importantly we’re chuffed our electrician delivered such amazing service and you’re happy with the works carried out in your home too.It’s our absolute pleasure to be able to help you and we’re looking forward to helping you again 😊Many Thanks Customer Service Team

Hi Margaret,Thank you so much for your review!We're very sorry to learn you've had a disappointing experience and we sympathise with you for this happening too.This certainly isn't the kind of service we expect our residents to receive, even by a manufacturer, and the reason given for not attending isn't acceptable.We strongly recommend you raise a complaint with the manufacturer directly (if you haven't done so already) but if you need further help from us, please let us know and we'll do our utmost to help you in resolving this matter.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is used as your email subject on this occasion.We really hope you get this sorted and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team

Hi Jade, Thank you for sharing your feelings in your review. We always do our upmost to help and we apologise if you've had a negative experience. We understand out complaints team has been in contact with your recently. We'd be more than willing to assist you further if you could please provide more information regarding anything that's outstanding. Please email the team at lqdirect@lqgroup.org.uk and it would be great if you use 'Trustpilot' as you subject header, we're sure we can help resolve things for you. Many ThanksCustomer Service Team

Hi Mary,Thank you so much for your review 🙂We're sorry to hear about the misunderstanding with your heater enquiry and we apologise for any frustration and inconvenience it has caused.We would love to help and make things right. If you haven't already contacted us, please feel free to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email header), and our team will be more than happy to help with your enquiry.Many Thanks,Customer Service Team

Hi Toto, We're really sorry to hear about your dissatisfaction with our service. We take every review very seriously and we greatly appreciate your feedback as it helps us to improve wherever we can. We take pride in our good communication with customers. We truly apologise if this hasn't been your experience, as it's not something we aspire to. We're here to support you and resolve any issues you're currently facing with your property. Therefore, we kindly request that you forward more specific details of your situation to our dedicated team via lqdirect@lqgroup.org.uk. To help us assist you as quickly as possible, please use 'Trustpilot' as your subject header. Thank you for bringing this to our attention and we hope we can turn things around for you. Many Thanks Customer Service Team

Hi Mr Chin,Thank you once again for leaving us another review.We've previously invited you to email your details to us we can offer further assistance as well as discuss your concerns in more detail with you.Your feedback is important to us, and we’re also saddened to hear of your disappointment. Your comments are of course concerning for us as well, but we're here for you and we’re more than willing to discuss your concerns in more details with you.Unfortunately as we're unable to discuss personal details through this channel, it's important we ask you to contact us through an alternative channel so we can arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi Anna,We welcome your feedback, and we thank you for your 5-star rating too 😀We’re so pleased you’re loving the service we deliver, and it certainly makes us proud to know you have a wonderful experience when contacting us.Hopefully we can be of assistance again soon and we’re very much looking forward to helping you.Many ThanksCustomer Service Team

Hi Denise,Thank you so much for the 5 star review.We are pleased to hear that any problems you have experienced have been resolved straight away, We really value your feedback and appreciate you taking the time to leave us a review, We can't wait to assist you again in the future,Many Thanks,Customer Service Team

Hi B Westwood,We’re so grateful you’ve taken time out to share your recent experience with us.Your feedback is valuable, and it helps us to understand what an amazing job our staff are doing whilst in our resident’s homes.Most importantly we’re over the moon both Mike and Mark were a pleasure to have inside your home. Plastering certainly is a messy job but we're so pleased they made sure your home stayed clean and tidy 😊Many thanks and we look forward to helping you again.Customer service Team

Hi Caroline, We're genuinely sorry to hear of your experience. It's clear that your frustrated, and that's not how we want any of our residents to feel. We do take such concerns seriously. As for the service charges it would be beneficial for us to have a detailed discussion about these charges. If you could email lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header, we can look into your concerns regarding your service charges or any other issues you've encountered. We would really appreciate the chance to investigate these matters further. Thanks for taking the time to provide us with your feedback. We look forward to hearing from you soon. Many ThanksCustomer Service Team

Hi Karen, Thanks for leaving us a 5 star review. How lovely that Ellie was able to help get you through to the right person and was able to give you an update. Many Thanks Customer Service Team

Hi Amanda,Thank you so much for your amazing review! 😊We absolutely love this and were overwhelmed with your kind comments.It’s so nice to read such amazing feedback, and it certainly makes us proud to know you always have a pleasant experience when contacting us.Many thanks to you again, it’s a pleasure to help you, and we look forward to helping you again soon.Customer Service Team

Hi Paul,Thank you very much for your amazing 5-star review!We're over the moon to know you're loving the service from us, and it makes us proud to know our plumber was a pleasure to be with too.We honestly can't thank you enough for sharing your thoughts with us, it truly means so much and it’s so nice to see our residents are receiving a fabulous service from Customer Services and our maintenance team.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Mr Johnson,Thank you for your review and for sharing your thoughts and feelings with us.We have a duty of care for our residents and we always aim to make sure our residents are at the heart of everything we do so it’s naturally concerning for us to hear of your views.We’d like you to know we’re always willing and open to discussing any concerns you may have as well as working with you in finding a resolution.With this in mind, you’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) and it’ll be our pleasure to help with anything that may be concerning for you.Many ThanksCustomer Service Team

Hi Cherelle,Thank you so much for sharing your recent contact with us and for rating your experience with the full 5-stars 🙂We very much appreciate your kind words and we're glad to hear you received a prompt and helpful response to your email. We're committed to providing excellent customer service and will continue to work towards delivering the same high-quality service again.Many ThanksCustomer Service Team

Hi Dear Mr Tomlin,We're really sorry to hear of your disappointment regarding our repairs service and we sincerely apologise if we've caused you some upset.We appreciate and understand delays with repairs can cause some frustration from time to time, but rest assured we're always looking at ways to improve our services.With this in mind, we welcome your feedback and your review will certainly help us to look at ways to provide a better service in the future.If however you have any concerns in the meantime, please feel free to reach out to us at lqdirect@lqgroup.org.uk and we'll be more than happy to assist you further. We kindly request you mention 'Trustpilot' in the subject line of your email too if you wish to contact us.Many ThanksCustomer Service Team

Hi John,Thank you so much for leaving us a review!We welcome your feedback and appreciate you sharing your thoughts and feelings with us too.We're very sorry to hear about your dissatisfaction with the increase in charges over the recent years, and we apologise profusely for the disappointment this has caused.Please know that we're always here to help, and if you have any questions regarding the charges, our dedicated team will be more than happy to assist you.Please feel free to reach out to us anytime by email at lqdirect@lqgroup.org.uk and by using ‘Trustpilot’ as your email subject.It'll be our pleasure to help 😊Many Thanks,Customer Service Team