LQ London reviews

Hi Anna,We're deeply saddened to hear of your feelings and at the same time we appreciate you sharing your feelings with us too.All our reviews are from genuine experiences with our residents and customers and we're very sorry if your experiences haven't been the same. It's naturally concerning for us to learn this too, but we’d like you to know we’re always willing to discuss any concerns in more detail with you and of course offer our help and support wherever we possibly can.We have an amazing team willing to help and you’re more than welcome to reach out to us at any time at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our utmost pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Paul,Thank you for your review! Your feedback is important to us, and we offer our sincerely apologize you've not had any response from the building manager. We've certainly taken onboard your comments, which helps us work on putting things right.We're more than happy and willing to discuss your concerns in more detail with you, and if you feel this approach would help, please let us know by emailing any specific concerns to us and it'll be our pleasure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used in the subject line when contacting us on this occasion. Many Thanks Customer Service Team

Hi John,Thank you for taking the time to leave us a review today.We're very sorry to hear your boiler isn't working following a gas safety check with our contractor. We honestly appreciate the annoyance and inconvenience this has caused you and we would like to help put right what went wrong.To help us achieve this, please can you kindly email your details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.As soon as we have your details, we'll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Customer K,We're so grateful for your feedback and we thank you for sharing your recent experience with our locksmith as well 🙂We'd very much love to help and offer our assistance with the other issues as mentioned within your review and to work with you in finding a resolution.If you haven't already reported them to us, feel free to email the details to us here at lqdirect@lqgroup.org.uk where it'll be our pleasure to help. It'll be most helpful too if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Davide, We appreciate you leaving us a review to share your thoughts with us. We understand how frustrating it can be when it feels like the necessary support isn't available. We're here to help and will do our best to address your concerns. Could you please provide us with more detailed information about the issues you have experienced. This way we can assist you in a more effective way. Our team can be reached by emailing lqdirect@lqgroup.org.uk and it would be great if you could use 'Trustpilot' as your subject header. We hope to hear from you soon and turn things around.Many Thanks Customer Service Team

Hi None, Thank you for taking the time to share your feelings with us. It sounds like you've had some frustrating experiences lately and, for that, we sincerely apologise. Our goal is to ensure that problems are resolved promptly and efficiently, and it saddens us to learn this hasn't been your experience. To see how we can improve your experience, we would like to invite you to reach us to us directly at contact@lqgrouo.org.uk and provide us with more details about the issue. In your email, could you please use 'Trustpilot' as the subject header. This will allow us to quickly identify your email. We value your feedback and look forward to making things right for you. Many Thanks Customer Service Team

Hi Lorraine,Thank you for taking the time to leave us a review following your recent experience with our gas contractor.We're more than happy to help with your enquiry and to investigate why you haven't heard anything since your appointment. We understand the frustration this causes but we’ll be sure to help you with this.Please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than willing to do this for you.We hope to hear from you soon 😊Many ThanksCustomer Service Team

Hi Catherine,Thank you so much for your 5-star review!It's lovely to hear you're satisfied with the service you receive from us and any issues raised are always resolved for you. This is certainly the kind of service we always aim to achieve as well so we truly do appreciate you sharing this with us.We're looking forward to helping your again soon 😊Many ThanksCustomer Service Team

Hi Karen,We’re so grateful to you for bringing your concerns to our attention and we’re saddened to learn there’s been incidents of thefts within the building.Understandably when incidents like this happen it’s causes upset as well as a worry for residents. Whilst we take incidents of theft seriously, we strongly advise you report this matter to the police if you haven’t done so already.We’re also sorry to hear there’s a lack of contact with requesting a new key fob and we certainly feel your disappointment with this.We’re more than willing to follow up on your enquiry and ensure this is resolved without any additional delays. To help us make it possible we kindly ask you to email us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and one of our advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Martin, Thank you so much for taking the time to leave us a 5 star review. We are delighted to hear about your positive experience with the gas engineer who attended. Your glowing remarks about his friendliness, efficiency, and knowledge are greatly appreciated. As you correctly noted, our engineers are the front line of our team, and his pleasant demeanor is reflective of our commitment for exceptional customer service. Many Thanks Customer Service Team

Hi Paul,Thank you for leaving us a review. We hear your dissatisfaction and we're really sorry that the service you have received hasn't hit the mark. If you feel you are not receiving any of the services that you're contributing towards please let us know which services and we'll be keen to investigate further.You can reach one of the team by emailing lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. One of our dedicated team will be on hand to help in anyway we can. We're sure we can turn things around for you. Many Thanks Customer Service Team

Hi Jesse,Thank you so much for leaving us a review following your contact with Tamika,She's certainly made us proud, and we're chuffed to hear Tamika has helped and supported you throughout your journey with us.Tamika will be so happy to receive your personal thanks and kind word too 😊Once again a huge thanks for sharing this with us, your feedback means so much and we wish you well as you continue your journey.Customer Service Team

Hi Carol,We welcome your review and we're most appreciative of your suggestion too.Whilst this isn't a service we currently offer; we’ve certainly taken onboard your feedback as it helps us to understand where our residents would like to see improvements made.In the meantime, if there's any concerns with your home that may need attention, please do let us know and we'll be more than happy to arrange for the repairs to be carried out.You're more than welcome to report any issues to us in the usual way or by email at lqdirect@lqgroup.org.uk where we'll gladly help and assist with your enquiries. If email is your preferred method of contact, it’ll be most helpful if 'Trustpilot' is used as your email subject on this occasion too.Many ThanksCustomer Service Team

Hi Fiona, We would like to thank you for your 5 star review and your feedback regarding our quick email responses. Your words genuinely mean a lot to us, as we've been working hard to ensure a quicker response time. We're sorry to hear about your dissatisfaction with the wait for repairs. We want you to know that we always strive to attend repairs promptly. The time it takes to carry out a repair depends on it's urgency and the issues needed to fix as quickly as possible. We promise to continue improving our service delivery to meet your expectations. Many Thanks Customer Service Team

Hi Margaret,Thank you so much for your review following your recent experience with our electrician.We're truly delighted the electrician arrived promptly and you're happy with the service received. It's reassuring for us to hear this too and your feedback certainly helps us to understand of the great work our contractors are also doing for our residents.Many ThanksCustomer Service Team

Hi Annemarie,We're delighted to see your 5-star review! 😊Thank you so much for your kind words! We're absolutely thrilled to hear about your positive experience with our staff. We strive to provide exceptional service and we're delighted that you've found our team to be friendly and helpful. Your recognition means the world to us, and we very much look forward to helping you again.Many ThanksCustomer Service Team

Hi Natalie,Thank you so much for your amazing review and for sharing your journey with us.It’s lovely to hear about the positive experience you’ve had purchasing your home, and your kind review has certainly made us happy too.It’s important to us to ensure our customers have a personalised service like you’ve experienced, and we're so glad that Phoebe and Richard were able to make your purchase go smoothly and an enjoyable one as well.Many thanks again Natalie, and huge congratulations on your new home! 😊Customer Service Team

Hi Stuart,Thank you so much for your review!We appreciate you taking the time to let us know how your appointment went and we're truly sorry to hear of the frustration experience you had with your appointments.We've certainly taken onboard your comments as this certainly isn't the kind of service we expect either, so your feedback will help us to understand what went wrong and to put measures in place to prevent the same from happening again.In the meantime, if we can be of further assistance, feel free email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to help.Many Thanks Customer Service Team

Hi Aldrich, Wow, thank you for the 5 star review! 😊It's absolutely fantastic to know that you've had such a positive experience with our customer service. We strive to deliver top notch service and it's reassuring to hear that it's been 'on point' from your perspective. It's also great to know that you've been enjoying your shared ownership home for a year and a half now without any issues. Thanks again for your feedback! Many Thanks Customer Service Team

Hi Maria, Thank you so much for your 5 star review!We are so happy to hear that our team was able to meet and exceed your expectations. We strive to provide only the best service and your rewarding feedback motivates us even more. We truly appreciate your acknowledgement of their punctuality, friendliness, respect for your property and the excellent service they deliver. Many Thanks Customer Service Team