LQ London reviews

Hi Barbara, Thank you for bringing this to our attention and leaving a review. We apologise for the inconvenience and any damage caused by the installation of your bathroom mirror. To assit you further, please contact our team at contact@lqgroup.org.uk with 'Trustpilot' in the subject line and be sure to attach photos of any damage.We'll ensure to address your concern as quickly as possible. Many Thanks Customer Service Team

Hi Felix,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We certainly wouldn't want you to feel this way, and if there's anything we can do to help, we'd very much love to hear from you.Please feel free to reach out to us at any time by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to help wherever we can.Many Thanks,Customer Service Team

Hi Tina, Thanks so much for your glowing review! 😊Your peace of mind is our top priority, and it's great to know that the engineer, has ensured that you feel safe and well informed. Once again, thank you for taking the time to share your positive experience. We truly appreciate your trust and kind words. Many Thanks Customer Service Team

Hi Liz,Thank you so much for your 4-star review! 😊It sounds like everything went perfectly with your appointment and it’s so lovely to hear our operatives arrived as planned as well as being polite towards you during their visit. We're so pleased this is the kind of service you've received, and your feedback certainly helps us to understand of the amazing job our operatives are doing whilst helping our residents.If for any reason you need further help for the completion of the repairs, please do let us know and we'll be more than happy to provide you with an update.Contact with us is welcome through any of your preferred channels or by emailing our dedicated team at lqdirect@lqgroup.org.uk. It’ll be most helpful for us too if 'Trustpilot' is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Jacky,Thank you so much for your 5-star review!We're so pleased you had a fantastic experience with us, and you found our Housing Officer informative and helpful too. This is fantastic to hear and we're so grateful to you too for taking the time to share this with us.We'll certainly share your appreciation, so thank you once again Jacky.It's always a pleasure to help and if you need us for anything, feel free to reach out to us at any time.Many ThanksCustomer Service Team

Hi Deana,We really value your feedback and would like to Thank you for sharing this with us,We are Sorry to hear of your disappointing experience with our contractors Swale heating, We understand the frustration of waiting for an extended period of time for a repair to be resolved and Apologise for any inconvenience that was caused during this time,Please feel free to email full details of your concerns to our dedicated team at lqdirect@lqgroup.org.uk, (with 'Trustpilot' in the subject line), and we'll be sure to arrange contact with you to discuss your review and concerns in more detail,Many Thanks,Customer Service Team

Hi Sandra,Thank you so much for rating our service with 4 stars! 😊We're thrilled to hear that your recent experience was a positive one. Your feedback means a lot to us, and we're grateful you took the time to let us know too.Feel free to reach out if there is anything else we can assist you with.Many Thanks,Customer Service Team

Hi Yasir,Thank you so much for your 5-star review!🙂We're delighted that everything went well with your recent gas safety visit, and we're proud to hear that our gas contractor is delivering an amazing service to our residents.Your kind words about the engineer mean a lot to us, and it's great to learn that a quick courtesy call was welcomed too. Those little extras certainly make a huge difference.Many thanks again for sharing this with us!Customer Service Team

Hi Malcolm,Thank you for your review! We're delighted to hear that you had a great experience with us 🙂We love that our plumber was helpful and took the time to explain the cause of the low water pressure. It's wonderful to know that you received good service.We're also glad to hear that new parts were recently fitted to improve the water flow, and we sincerely hope that this has made a positive difference.If you need any further assistance, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will be more than happy to help.Many Thanks,Customer Service Team

Hi Susan,Thank you so much for leaving us a review! 😊We really do value your feedback and we're pleased you've taken time to share your experience and thoughts with us too.We're over the moon you've had a positive experience and it's also reassuring for us to know your repair appointment went well for you.We certainly sympathise with you for the difficulties our residents are sometimes experiencing with our phone lines and whilst we appreciate at certain times of the year this is proving to be an issue, we'd like to reassure you we're doing everything we can to try and improve this service moving forward. In the meantime, we thank you once again for your kind review and please feel free to let us know if there's anything else we can do to help.Customer Service Team

Hi Maria,Wow! Thank you so much for your wonderful review 😊We're absolutely overwhelmed with your heartfelt comments, and we’re also delighted you're loving the helpful service from our friendly staff too.It makes us super proud to learn of your feelings about us and your feedback has certainly made us smile.Many thanks again Maria and we're looking forward to helping you again soon.Customer Service Team

Hi Tracey,Thank you so much for your feedback and for bringing this matter to our attention.We understand your frustration with the recent appointment changes and the lack of communication. We're committed to improving our communication processes and we value your feedback regarding this. At the same time, we apologise for any inconvenience this has caused and for the continued delay with the outstanding repair.Having looked into this matter further, and due to the ongoing issue, we've decided not to send out another operative. Instead, this repair has been sent over to our triage team for assessment to determine a permanent resolution.With this in mind, you should hear from us soon with an update, but please bear in mind this could be anytime within the next 20 working days.We sincerely hope this helps ease your mind, and rest assured we haven't forgotten about the repair.. With more complex repairs, it isn't unusual for this lengthy process, and we aim to find a resolution as quickly as possible.In the meantime, please let us know if you have any further questions by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll be more than happy to help you.Many Thanks,Customer Service Team

Hi Ken, We're sorry to hear of your dissatisfaction. Your sentiments don't reflect the kind of service we intend to provide. Please, be assured that we do take your concerns seriously. If we could request you email us at lqdirect@lqgroup.org.uk, we would like the chance to look into any specific concerns. In order to expedite the process, it would be really helpful if you could use 'Trustpilot' as your subject line. By having the specifics of your grievance, we can better understand what has gone wrong and thereby implement any changes that might be needed. Many Thanks Customer Service Team

Hi Lorna,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We're saddened to learn of your feelings, and we offer our sincerest apology if the service you've received from us has failed to meet your expectations.Rest assured, we've taken onboard your feedback, and your comments will be taken seriously to help us improve our communication and decision-making processes.In the meantime, if there's anything specific we're able to help you with, please do let us know.We're here to assist you, and you're more than welcome to reach out to us at any time. We have an amazing team here, and contact with us is by email at lqdirect@lqgroup.org.uk, whereby we request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi Angela,Thank you so much for your wonderful review!Your kind comments for Latif means so much to us and we're over the moon to know you had a fabulous experience whilst works were carried out in your home.Many thanks again for sharing your experience with us and we hope to be of assistance to you again soon🙂Customer Service Team

Hi Ja Lo,Thank you so much for your review!We're over the moon to hear you're experiencing a more improved service; it certainly makes us happy and proud to hear this too.We shall continue working towards further improving the services we deliver, as it’s important to us to provide our customers and residents with the best possible experience.We hope we can be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi Beverley,Thank you for taking the time to leave us a review, and we're delighted with your 4-star rating too.It's great to hear that you didn't have to wait long for your call to be answered and that your appointment was booked promptly for you. Providing an efficient service is important to us, and we're thrilled to hear that this is the kind of experience you've had..A huge thanks for sharing this with us; your feedback means a lot, and we look forward to assisting you again 😊Customer Service Team

Hi Jackie, Thanks so much for the 4 star review of the works carried out by the team who attended, it's great to hear they were so diligent and helpful. Many Thanks Customer Service Team

Hi Valerie, Thank you for bringing this to our attention. We're sorry to hear about the service your received and that a mess was left after the service engineer attended. The mastic around the boiler should have also been handled with more care to prevent to need for an extra clean up after. We've logged feedback regarding this as it helps us to improve our services. We appreciate your feedback and are here should you need us, so please do get in contact with us if you need anything via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we'll be keen to assist. Many Thanks Customer Service Team