LQ London reviews

Hi Yazzie,Thank you for your review and for sharing your recent experience with us.We're very sorry to hear that the quality of work on the socket has caused dissatisfaction and that our operative left some mess behind. This is not the standard of service we aim to provide, and we apologise for the inconvenience this has caused.We're here to help, and if there is anything we can do to make things right, please let us know. You can reach us by email at lqdirect@lqgroup.org.uk. When emailing us, please can you kindly use "Trustpilot" as your email subject. Feel free to reach out at any time and it'll be our pleasure to help you.Many Thanks,Customer Service Team

Hi Sylvia,Thank you so very much for rating our service with 5-stars! 😊We love how appreciative you are of the service received, this means so much to us but most importantly we’re delighted your recent experience was a good one for you.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi Catherine,Thank you so much for rating your experience so highly! 🙂Your feedback is valuable to us, and we're glad to hear that our response to your email was prompt. We understand that repairs can be frustrating when they aren't handled as quickly as we would like, and we'll continue working with our contractors to ensure they provide a timely service.A big thanks from us again, and please let us know if we can be of further help or assistance.Customer Service Team

Hi Michelle,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi LT,Thank you so much for your amazing review! 😊We're thrilled to receive your 5-stars and most importantly we're so please you've had a helpful and useful experience.Many thanks for sharing this with us and we hope to be of assistance to you again soon.Customer Service

Hi Peter,We're thankful for your review and we appreciate you bringing your concerns to our attention too.We're saddened the quality of service wasn't the same as previous years and it’s disappointing for us to learn this as well. We're also sorry the contractor failed to revert the boiler and radiator settings back to how it was, and we certainly feel why this would be annoying for you too.Rest assured we’ve certainly taken onboard your dissatisfaction and we’ll be sure to feedback your disappointing experience for you.If of course there’s anything further we can do to help, please do let us know by email us here at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Ellise,Thank you so much for your wonderful review and congratulations on your new home! 🎉We’ve loved reading your reading your review especially for our sales associates Deanne and Karen; they truly are a fab team and we’re so pleased they were there to support you throughout the whole process into homeownership.We're certain the team will be most grateful for your kind words and to know how much you're appreciate of their hard work too.In the meantime, we sincerely hope you love your new home, and we wish you all the happiness as you continue to make your new home yours.Many ThanksCustomer Service Team

Hi Police Sgt,Thank you for your review and for sharing your thoughts and feelings with us.It saddens us to learn of your dissatisfaction as we have a duty of care for our residents, and we always aim to make sure our residents are at the heart of everything we do so it’s naturally concerning for us to hear of your views.Mould issues within our buildings are taken seriously and we can arrange for a mould and damp specialist to attend and investigate further. We also carry out water testing in our properties and these are done periodically. With the above in mind, we’d love to help and gain a better understanding of the problems that are concerning for you, and to work with you in finding a resolution. To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where it’ll be our utmost pleasure to help. Many ThanksCustomer Service Team

Hi Debra,Thank you so much for your wonderful review and we can’t thank you enough for taking time to share your feelings and experiences with us too.Reading your review has certainly made us smile and we're truly overwhelmed with your heartfelt comments you’ve kindly shared with us 😁Many thanks again Debra! It's with great pleasure to help you and we're looking forward to helping you again soon.Customer Service Team

Hi Dawn,Thank you very much for leaving us a 4-star review!It’s great to hear you always receive a good service with jobs around safety concerns, it’s also reassuring for us to hear this too. We understand your frustration with scheduling repairs around your work schedule. We strive to make the repair process as convenient as possible for our residents and we understand our working hours may not be suitable for everyone. Whilst we appreciate the difficulties this causes, rest assured we’ve taken onboard your feedback and hopefully we can explore ways to improve our scheduling options in the future.Many thanks again Dawn, and feel free to let us know if there’s anything further we can do for you 😊Customer Service Team

Hi Justin,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear regarding lack of communication, but at the same time we appreciate why this would be disappointing for you. You can let us know more regarding existing repairs by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi John, Thanks for taking the time to share your dissatisfaction with the service you have received. We're sorry to hear the grounds around your home are not being kept to a good standard and can appreciate your frustrations if you feel that issues are not being taken seriously and resolved. We'd be keen to raise your concerns, if you could please make contact with our team. We can be reached by emailing lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We're confident we can turn things around for you. Many Thanks Customer Service Team

Hi Jade,Thank you so much for your 5-star review!It sounds like everything went perfectly with your appointment and it’s great to hear our operative took time to explain everything as well as helping you with your question. Your feedback has certainly made us smile and we're delighted with the service from the operative too.Many thanks again for sharing this with us and feel free to contact us if there’s anything else we can help you with😊Customer Service Team

Hi M.Lewis, Thanks for leaving us a review. It's great to hear that the engineer was polite and efficient! We're disappointed to have lost stars due to the cancellation of your previous appointment at short notice and can understand your frustrations. We truly appreciate your understanding and are committed to improving in this area.Many Thanks Customer Service Team

Hi Shanika,Thank you so much for your fabulous review! 😊Sharing your journey with us means so much and we’re truly delighted to learn of the amazing service Nicki has delivered to you.Your praises and kind words makes us happy and proud, and we’re sure Nicki will be most grateful for your kind words too.Many ThanksCustomer Service Team

Hi D.M,Thank you for taking the time to leave us a review and for expressing your feelings with us.It saddens us to learn you’ve had a disappointing experience, and we apologise if you feel we haven’t provided you with the help and support you hoped to receive from us. We understand your frustration when this happens and we’re sorry if our efforts fell short of your expectations.Although you appear dissatisfied with the service from us, we’d like you to know we still value your feedback and will use it to improve our processes. In the meantime, if there’s anything we can do for you now, please do let us know and it’ll be our pleasure to help wherever we can. We have an amazing team here and we’re reachable by email at lqdirect@lqgroup.org.uk. It’ll be most helpful if ‘Trustpilot’ is used as your email subject when contacting us in this way. Feel free to reach out to us at any time - it’ll be great to hear from you.Many ThanksCustomer Service Team

Hi Deborah, Thanks for taking the time to leave us a 4 star review. Getting to a leak in an awkward space can be hard work, but it sounds like the plumber who attended did a brilliant job. Many ThanksCustomer Service Team

Hi Ahmed,Thank you so much for your review and for sharing your concerns with us.We’re also sorry to hear a problem has arisen with your mother's boiler, and we understand why this is a worry for you, especially with your mother's vulnerability as well as being the time of year when we rely on our heating the most.As you may already be aware, the loss of heating and hot water is always dealt with as a priority. However, sometimes delays can occur if parts are needed before boilers can be restored to their full potential. Regrettably, this is beyond our control, but we’ll always endeavor to work with our contractors to restore supplies at the very earliest opportunity. During this time, temporary heating will be left by our contractor, and we sincerely hope this has been the case for your mother.It will, of course, be our pleasure to help and look into this matter further for you. To help us achieve this, we kindly invite you to email the details to us.Our email address to reach us on is contact@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion.We look forward to hearing from you soon and working with you to resolve this matter.Many Thanks,Customer Service Team

Hi The Lady,Thank you so much for your review!We’re saddened to read your comments and it’s naturally concerning for us as well to learn there’s a few things that may need our attention.It’s important to us to make sure repairs are raised accordingly and completed satisfactorily, therefore it’s upsetting for us to hear stuff keeps breaking.It’ll be out utmost pleasure to discuss your review in more detail with you and to help with any outstanding repairs. To help us make it possible we kindly invite you to email your concerns to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Mick,Thank you for taking the time to leave us another review and for sharing your disappointment with us.We've had further look into your repair for the footpath and we can confirm we've offered you the earliest available appointment. We appreciate this may seem a bit of a wait, but unfortunately we're unable to complete repairs of this nature as an emergency and it's inevitable more time is required. Rest assured our work planners constantly monitor appointments and if we're able to bring the date forward we will be in touch with you.We are by no means refusing to repair the path for you Mick, and we hope you'll understand that we just need a little more time to be able to complete this for you.ThanksCustomer Service Team