LQ London reviews

Hi Mert,Thank you so much for sharing with us and for rating your experience with the full 5-stars! 🙂We’re truly overwhelmed with your comments and we’re also over the moon Mubin made sure you had a delightful experience.It's great to know you are impressed with the property too, and you’re loving the professionalism from us as well.Your feedback truly means the world to us and feel free to let us know if you have any further questions you would like our help with.Many ThanksCustomer Service Team

Hi Jennifer,Thank you so much for your taking tome to share your recent visit with us.We're so pleased everything went well with your appointment and the engineer managed to rectify the fault with your boiler. It was our absolute pleasure to help in getting this sorted for you and we're just so happy you have hot water again.We hope to be of help to you again soon, so feel free to let us know if there's anything further we can do for you 😊Many ThanksCustomer Service Team

Hi KeithG,We’re so grateful for your feedback and for your 5-star rating too!We’re delighted you had a pleasant experience with the engineers from K&T, this is also satisfying for us to hear as well.We're sorry you were feeling poorly on the day, and we sincerely hope you're feeling better now. We love how the engineer took photos so you could see their work, this is great news and makes us proud to hear of their amazing service.Many thanks again for your feedback and we look forward to helping you again at some point soon 😀Customer Service Team

Hi Alvin,Thank you for your 4-star review!We appreciate you taking the time to share your positive experience with us, and we're chuffed to hear that you found our reporting process easy and accessible. Ensuring a seamless and efficient experience for our residents and customers is a top priority for us, and we're delighted that our staff were able to meet your expectations.Thank you once again for sharing this with us. We truly appreciate it 😊Customer Service Team

Hi Edgar, Thanks for getting in touch and leaving us a 5 star review. It means a lot to us that you took the time to share your experience. It's great to hear that we were able to respond to you quickly and efficiently. Thanks again for your comments. We're here to assist whenever you need us. Many Thanks Customer Service Team

Hi Essam,Thank you for taking the time to share your thoughts and feelings with us and we’re truly saddened to read your comments.We always strive to provide an excellent service and are committed to improving our processes, so we really do appreciate you bringing your thoughts to our attentionWe’re here to help wherever we can and we’re always willing to help with any specific issues or questions you may have. We’d very much love to be of further assistance, and it would be great to hear from you help us make it possible.With this in mind, you’re more than welcome to email our dedicated team here at lqdirect@lqgroup.org.uk where one of our helpful advisors will do their utmost to help. It’ll be most helpful to us as well if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi We Property,Thank you for your leaving us a review.We're truly sorry to hear about your dissatisfaction, but we appreciate you sharing your feelings with us.We sincerely apologise if our services haven’t met your expectations which is naturally concerning for us too. We always aim to deliver an amazing service by putting our residents at the heart of everything we do, so we’re deeply saddened to learn of your feelings.We'd love you to know we're here to help and address any concerns you may have. Please feel free to reach out to our dedicated team via email at lqdirect@lqgroup.org.uk. and kindly include 'Trustpilot' in the subject line of your email.It would be great to hear from you and it'll be our pleasure to help wherever we can 😊Many ThanksCustomer Service Team

Hi Jan,Thank you for leaving us a review and for taking the time to explain your difficulties with us.As long as we're aware of the information at the time of arranging your appointment we'll be sure to pass on the necessary details to our contractor for you.We're very sorry if this process wasn't previously followed and we feel the frustration this causes but we hope you find this information helpful when your next appointment is due.If of course there’s anything further we can do for you, please let us know by emailing our dedicated team here at lqdirect@lqgroup.org.uk where it’ll be our pleasure to help.Many ThanksCustomer Service Team

Hi Alan,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way but at the same time we appreciate why this would be disappointing for you. We have a dedicated and amazing team here who can help with all maintenance and repairs and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Mick,Thank you for taking the time to leave us another review and we're so sorry to hear you feel this way.We're only trying to be open and honest with you and to reassure you that your enquiry is in good hands, and being investigated by the correct team. It wasn't our intentions to come across patronising and we apologise profusely if you feel differently.Although at times something's may seem obvious, it's important we follow our procedures and ensure the correct team are dealing with your enquiry. This is the case with your enquiry but rest assured our service charge team will be in touch within due course to clarify this for you.Many ThanksCustomer Service Team

Hi,Thank you for taking the time to leave us a 4-star review! 😊We're glad to hear that your overall experience was positive, and we value your feedback regarding the inconvenience caused by the document submission process.Ensuring a seamless experience for our customers is our priority, and we will definitely consider your feedback as we strive to enhance our services further.Thank you once again for sharing your thoughts with us. Please don't hesitate to reach out if there's anything else we can assist you with.Customer Service Team

Hi Mr Chin,Thank you for your review. We're sorry to read this and we would like to help. In order for us to obtain as much information as possible and help, please email our dedicated customer service team at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line. Our team is fully experienced and ready to offer the best help and advise. Many Thanks Customer Service Team

Hi Audrey,Thank you for your review and kind words.We're absolutely thrilled to hear that you were happy with the repair and the overall experience. We strive to provide our customers with the best possible service, and we're glad that our contractor was able to meet your expectations.We're looking forward to helping you again 😊Many Thanks,Customer Service Team

Hi Anna,Thank you so much for leaving us a review.We're very sorry to learn of your dissatisfaction and we apologise profusely if we've previously failed to meet your expectations, but we really do appreciate you raising your concerns with us.With homeownership properties, we're generally responsible for the main fabric of the building and communal areas. This applies to multiple occupied buildings such as flats and owners within houses would be responsible for all repairs to the property.With regards to any repairs needed inside your home, all repairs would be the responsibility of the homeowner, and this would apply to all properties regardless of the type of property you're residing in.We sincerely hope this information helps to clarify our policy regarding repairs for homeowners, but if ever you're unsure, please reach out to us and we'll be happy to provide further clarification to you.Contact with us is welcome via any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.Many ThanksCustomer Service Team

Hi John, Thank you so much for your kind words and 5 star review!We really appreciate you taking the time to share your experience with us. We're delighted to hear that you found the process of viewing, buying and moving into your new home to be excellent and thank you for highly recommending us. It's our goal to provide an exceptional service to our customers, and we're thrilled to hear we hit the mark for you. We hope you're enjoying your new home!Many Thanks Customer Service Team

Hi N/a,Thank you so much for your review! 🙂We're thrilled that you had a positive experience and rated us with 4-stars. It's great to hear that from making enquiries to submitting documents and acquiring the property, everything went smoothly for you.We appreciate your feedback on wanting a more personalised and detailed moving-in experience. This helps us identify areas where we can enhance our service so thank you for sharing this with us too.If at any time you need any assistance, please don't hesitate to reach out and we'll be sure to do our best for you.Many Thanks,Customer Service Team

Hi EBFHS, Thank you for taking the time to share your thoughts. We're truly sorry to hear about your experience. We definitely don't want you to think that your complaints are being ignored. We take responsibility to address these issues and appreciate you bringing this to our attention. We're dedicated to concentrating on complaint handling and to enhance your experience with our services. Our goal is to deliver the best service possible. Please reach out to us lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Our team is here to listen and help get any issues resolved. Many Thanks Customer Service Team

Hi Joy,Thank you for your review and for bringing this issue to our attention.We understand your frustration with the ongoing humming noise from your boiler, and it's concerning to hear that your reports haven't been addressed adequately.We would love the opportunity to help and arrange for an engineer to come and visit to determine the cause of this issue.If you're not already in touch with us, please feel free to reach out to us by email at lqdirect@lqgroup.org.uk. Our dedicated team is here to assist you.When contacting us via email, we kindly request that you use 'Trustpilot' as your email subject.Many Thanks,Customer Service Team

Hi Jhonathan,We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for sharing your experiences with us.We sincerely apologise for the experience had which is naturally concerning for us too as we always strive to deliver an amazing service to our customers and residents, but rest assured we’ve taken onboard your feedback as it helps us to understand what went wrong and potentially look at additional training.We’re always open and willing to discuss any concerns you may have and you’re more than welcome to email the details to our dedicated team here where it’ll be our pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Feel free to reach out to us at anytime and we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Stephanie, We highly appreciate your glowing 5 star review!😊We are thrilled to hear that you were very satisfied with the professional and polite service the Gas Engineer provided, plus your boiler is now in good working order. Many Thanks Customer Service Team

Hi Td,Congratulations on your new home and becoming a homeowner! 🎉Thank you so much for leaving us a fabulous review. We're pleased to hear that you had a wonderful experience. It's great to know that the whole process, from viewing to exchanging contracts, went smoothly and quickly.Exciting times are ahead, and we genuinely hope you love your new home as much as we do. Wishing you all the best and much happiness too.Many Thanks,Customer Service Team