LQ London reviews

Hi Azeez, Thank you so much for your heartfelt review and encouraging words.Your satisfaction is our highest priority and we're thrilled to hear that both advisors we're so helpful. Thank you so much for taking the time to leave such a beautiful review. Your support is the greatest endorsement we could want. Many Thanks Customer Service Team

Hi Elizabeth,Thank you so much for your positive review.It makes us so happy to hear such amazing feedback like yours, so thank you for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Brandon,Thank you so much for your 5-star review.We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. We'll pass on your compliment to management of that department. Many Thanks Customer Service Team

Hi,Wow, this is fabulous news! 😀Thank you very much for sharing this with is us and for rating your recent experience with 4-stars. We’re chuffed you had a positive experience for both repairs, and we look forward to providing you with the same level of service again.Many ThanksCustomer Service Team

Hi Stephen,Congratulations on your new home!Thank you so much for sharing your journey with us and we’re deeply sorry it was a long and challenging experience for you, but we’re thrilled Mo and Joe were there to offer their support and hopefully ease your mind throughout the whole process as well.Your feedback has certainly made us proud to know we have such a great team looking after our customers and we’re sure both Mo and Joe will be pleased to know how much you’ve appreciated their hard work too.Many thanks again Stephen and we hope you love your new home just as much as we do 😊Customer Service Team

Hi Zowie,Thank you so much for leaving us a 5-star review!We're thrilled to learn you've had an amazing experience and we love how you were kept informed on the day. This is truly fantastic, and it makes us proud to know our electrician has delivered such amazing service.Many thanks again for your feedback, it’s much appreciated and we’re looking forward to helping you again 😊Customer Service Team

Hi Wilson,Thank you for your review.We understand your frustration and apologise profusely for the issues you've experienced. We strive to provide a positive living experience for all our residents, and we're disappointed to hear that your experience has been so negative. We certainly take all maintenance concerns seriously and we understand the issues with your home are currently under investigation. We sincerely hope you have a positive outcome soon. In the meantime, we’re more than willing to answer any questions you may have and you’re more than welcome to reach out to us through any of your preferred channels. We also welcome contact by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Zally,We’re delighted you’ve had a 4-star experience 🙂It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our resident's homes, so we really do appreciate and value the feedback you share with us.Many thanks again for your amazing review and we look forward to helping you again soon.Customer Service Team

Hi Mary,Thank you so much for taking the time to share this with us.We’re so sorry to learn of your dissatisfaction, and we apologise if our repairs service has fallen short of your expectations on this occasion.We always try our hardest to deliver an amazing service, so it’s naturally concerning to us to hear the quality of the repair isn't what you hoped for. Rest assured we'll share your feedback as it helps our management team understand where a more improved service would be welcomed.In the meantime, if there's anything else we can help you with, please feel free to contact us, and we'll do our utmost to help.Contact is welcome via any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi Maureen,Thank you for taking the time to leave us a review.We certainly value your feedback and we're sorry to learn of your dissatisfaction with our maintenance service. Rest assured we've taken on board your feedback, and the information will help us look at ways we can further improve our services.In the meantime, if there's anything specifically causing a concern, please do let us know by email at contact@lqgroup.org.uk where one of our advisors will gladly help.Many Thanks,Customer Service Team

Hi George,Thank you so much for sharing your recent annual gas safety inspection with us.We’re so pleased you’ve had a positive experience and the engineer delivered an amazing service. It’s certainly reassuring for us know this is the kind of experience you’ve had, and we’re delighted you’ve rated the service with 5-stars too.Many thanks again George! 😊Customer Service Team

Hi Hilja,Thank you for taking the time to share your thoughts and feelings with us, we're truly saddened to read your comments.We're deeply sorry if the outcome from your complaints isn't what you hoped for, and we certainly understand your frustration when this happens.We're here to help wherever we can, and we're always willing to assist with any further questions you may have.If we can be of further assistance, please feel free to email our dedicated team here at contact@lqgroup.org.uk, where one of our advisors will gladly help. It would be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Philip,Thank you so much for your 5-star review! 🙂We're thrilled to hear you received such prompt and effective assistance, and we're delighted that we were able to meet your needs so quickly.This is great news and it's certainly made us happy to know your enquiry was handled well.Many thanks again!Customer Service Team

Hi Duncan, Thanks so much for your 5 star review. We're truly over the moon to know that your boiler repair was carried out quickly. It's always our goal to provide prompt efficient service, especially for our residents with a priority need. We understand how important it is to have your boiler in working condition, so we'll always strive to respond and rectify any issues as swiftly as possible.Many Thanks Customer Service Team

Hi Mick,Thank you for your review and for bringing the issues with your shower to our attention.We're so sorry you're dissatisfied with the appointment our contractor has offered but we appreciate delays can cause disappointment. Having looked into this, indeed a new part is needed to fulfil the repair and it isn't unusual for operatives or contractors for not having the required stock available at the time of their first visit. However, we've reached out to our contractor this morning to see if there's any possibility they can bring the date forward and we'll of course be in touch if they're able to fulfil this request.Many ThanksCustomer Service Team

Hi Audrey, We appreciate your kind words and positive review!We're so happy to hear that you've had a positive experience, and appreciated the professionalism and cleanliness of the service provided at your house. Thanks again for your lovely review. Many Thanks Customer Service Team

Hi Matt,Thank you so much for leaving us a review and for expressing your feelings with us.We always try our hardest to provide our residents with the best possible service so it’s naturally concerning for us to hear off views too.We apologise profusely for the disappointing experience you've and we're very sorry if the service you've previously received from us had failed to meet your expectations. Understandably it’s a worry when issues are left unresolved, and we feel your frustration when this happens too.We’re here to help and it’ll be our pleasure to investigate the cause for this to happen, and to look at ways we can further assist in helping you find a resolution.To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where one of our helpful advisors will gladly offer their help and assistance to you.Many ThanksCustomer Service Team

Hi Richard,Thank you for taking the time to share your recent experience with us.We hear your dissatisfaction with the tile replacement, and we apologise profusely for any disappointment this has caused. Whilst we do our best to ensure customer satisfaction is met, we appreciate your feedback, and we'll be sure to share your concerns as it helps us to understand when things don't go so well.With situations like the one you've experienced, our maintenance team will do their utmost to source a like-for-like match. However, from time to time, it's not always possible to find the perfect match, and our operatives are obliged to find the nearest and next best match to ensure the repair is completed for you. Understandably, there may be a slight variation from the original tiles, and we understand why this would cause a bit of disappointment.As mentioned above, we're more than happy to share your feedback with the team for you, and we'll take your comments into consideration as we continue to improve our services.In the meantime, if there's anything else we can help you with, feel free to reach out to us via any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk.Many Thanks,Customer Service Team

Hi Mert,Thank you so much for sharing with us and for rating your experience with the full 5-stars! 🙂We’re truly overwhelmed with your comments and we’re also over the moon Mubin made sure you had a delightful experience.It's great to know you are impressed with the property too, and you’re loving the professionalism from us as well.Your feedback truly means the world to us and feel free to let us know if you have any further questions you would like our help with.Many ThanksCustomer Service Team

Hi Jennifer,Thank you so much for your taking tome to share your recent visit with us.We're so pleased everything went well with your appointment and the engineer managed to rectify the fault with your boiler. It was our absolute pleasure to help in getting this sorted for you and we're just so happy you have hot water again.We hope to be of help to you again soon, so feel free to let us know if there's anything further we can do for you 😊Many ThanksCustomer Service Team

Hi KeithG,We’re so grateful for your feedback and for your 5-star rating too!We’re delighted you had a pleasant experience with the engineers from K&T, this is also satisfying for us to hear as well.We're sorry you were feeling poorly on the day, and we sincerely hope you're feeling better now. We love how the engineer took photos so you could see their work, this is great news and makes us proud to hear of their amazing service.Many thanks again for your feedback and we look forward to helping you again at some point soon 😀Customer Service Team

Hi Alvin,Thank you for your 4-star review!We appreciate you taking the time to share your positive experience with us, and we're chuffed to hear that you found our reporting process easy and accessible. Ensuring a seamless and efficient experience for our residents and customers is a top priority for us, and we're delighted that our staff were able to meet your expectations.Thank you once again for sharing this with us. We truly appreciate it 😊Customer Service Team

Hi Edgar, Thanks for getting in touch and leaving us a 5 star review. It means a lot to us that you took the time to share your experience. It's great to hear that we were able to respond to you quickly and efficiently. Thanks again for your comments. We're here to assist whenever you need us. Many Thanks Customer Service Team