LQ London reviews

Hi Nadine, Thank you for sharing your experience with us. We are truly sorry to hear about the issues with your living conditions. Our team deeply values your feedback and want you to know that your concerns are being taken seriously. Dealing with damp and mould is a priority for us, and we strive to not just remove it, but find and address the root cause to prevent it from reoccurring. We understand that our team is already in touch with your regarding these issues. Please continue to reach out to us for any updates or additional concerns you may have. You can contact us at lqdirect@lqgroup.org.uk. When sending an email , please use 'Trsutpilot' as your subject header. We appreciate your understanding as we work diligently to resolve these issues. Many Thanks Customer Service Team

Hi Mick,Thank you so much for leaving us a review and for expressing your dissatisfaction with us too.Service charges are applied usually to maintain communal areas and these can be internal or external areas, therefore service charges may be applied to housing estates and they’re not just restricted to flats or maisonettes.If of course you have any concerns or enquiries to raise with us, by all means please let us know and we'll be sure to help you with these.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Angela,Thank you so much for leaving us a review and for sharing your thoughts with us 😊We're delighted you're loving our repairs service and it makes us proud to know you've seen an improvement since the disappointing experience you previously encountered with us.Your views certainly mean so much to us and we can't thank you enough for taking the time to share your feelings with us too.Many thanks again for your feedback and we're looking forward to helping you again soon.Customer Service Team

Hi TeaPot cookfood,Thank you very much for taking the time to share your experience with us.We're pleased to hear you found the operative pleasant; it certainly makes us happy to hear this too.We're sorry to learn the repair didn't last, and we would love to offer further help and arrange for our operative to return to your home.If you're not already in touch with us, we kindly invite you to email your details to our dedicated team here, who will gladly help you with making the arrangements.We're reachable at lqdirect@lqgroup.org.uk, and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Karen,Thank you for your amazing review! 😀Your positive feedback and kind words are incredibly valuable to us. We're truly delighted to hear that you were pleased with the plasterer's work, their friendly attitude, and their meticulous care in safeguarding your belongings, as well as ensuring that your home was left clean and tidy.Your recommendation for our operative is greatly appreciated, and we're certain he'll be over the moon to read your fantastic review too.Thank you once again!Customer Service Team

Hi Carol,We're sorry to hear you've had some difficulties with an outstanding repair, but we thank you for bringing this to our attention.We understand and feel the disappointment this is causing and we're sure it wasn't the operator's intentions to make you feel this way, but we offer our sincerest apology for any upset caused at the time.We would certainly love to have the opportunity to further assist you, and if you're not already in touch with us and still need our help, please do let us know by emailing our dedicated team at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.As soon as we have your details Carol it’ll be our pleasure to work with you to find a resolution.Many ThanksCustomer Service Team

Hi Christopher,Thank you very much for your amazing review!It’s great to hear our gas engineer was friendly and ensured your home was left clean and tidy during your recent gas safety appointment.Your feedback certainly helps us to understand of the amazing work our contractors are doing whilst in our resident’s homes too.Many thanks again! 🙂Customer Service Team

Hi Robia,Thank you for your review and for sharing your thoughts with us.We strive to provide a positive experience for all our resident’s and we’re very sorry if this isn’t the kind of service you’ve experienced with us.We’re committed to addressing your concerns and we’ll also use your review to help us to further improve the service we deliver too.To help us make it possible in addressing the issues as mentioned within your review, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll gladly look into this matter further for you.Many ThanksCustomer Service Team

Hi Missis, Thanks for leaving us a review. We apologise for the hiccup with your gas supply being accidentally left off after the engineers visit. We're glad, however, that K&T was able to quickly re attend and get it sorted. It's great to know your gas safety check is now completed for another year. Many Thanks Customer Service Team

Hi Customer,Thank you so much for sharing your concerns with us and we're very sorry to learn you've had a disappointing experience with Swale.We feel your upset with what's happened, and we'd very love to help and put right what went wrong with the timer repair.To help us achieve this, please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our friendly and helpful advisors will gladly help you in resolving this matter.Many ThanksCustomer Service Team

Hi Aminata,Thank you for sharing your thoughts and concerns with us.We always aim to provide timely and effective service to all of our residents, and we sincerely apologise that this has not been your experience. Rest assured, your feedback is important to us as we're always looking to improve our repair processes and ensure that our residents receive a much better service from us.Unfortunately, at this moment in time, we are experiencing delays with all roofing-related repairs. However, our maintenance team is working hard to address the issue as quickly and efficiently as possible.In the meantime, we're more than happy to look into the roof repair further and provide you with an update. To help us make this possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to do this for you.Many Thanks,Customer Service Team

Hi Teresa, Thank you for your great 5 star review. We're thrilled to hear that you experienced such a top-notch service from the Gas Engineer who attended. It's heartening to know you have peace of mind now. Many Thanks Customer Service Team

Hi David, We would like to thank you for leaving a review and highlighting your concerns. We're really sorry to hear about ongoing issues you've been facing with refurbishment process. We understand that the extended wait must be frustrating for you. We would appreciate if you could send us an email outlining all your concerns in detail, so we can provide further support and advice. You can reach us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be appreciated. Many Thanks Customer Service Team

Hi Kate,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff.Many ThanksCustomer Service Team

Hi Vamsi, Thanks for taking the time to leave us a review. We're glad to hear that you enjoyed viewing the flat. We're sorry for the inconvenience caused by the time it took to check your ID. We have to be thorough with these processes.Our lettings team is dedicated and readily available to answer any questions of concerns you may have. Please feel free to reach out to us at anytime. Many Thanks Customer Service Team

Hi Mustapha, Thank you for sharing your experience with us. We're terribly sorry to hear about the issues you've faced with your boiler due to the recent electricity check. We understand your frustration, especially having been without hot water for a long period of time. Please be assured that our complaints team is liaising with you directly to resolve the issue. If you require any other assistance, don't hesitate to reach us via email at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, where we'll do all we can to help. Many Thanks Customer Service Team

Hi Jorge,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn there’s several issues of concern and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with their home.We’re here to help and we’re more than willing to discuss each of your concerns in more detail with you, as well as look at ways we can help. To help us make it possible Jorge, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi CJ,Thank you so much for bringing your concerns to our attention and we're extremely sorry to learn you're experiencing a leak from a neighbouring property.Understandably this is a worry for you, and we feel your frustration when you're not kept informed on how the repair is progressing, so we really do apologise if our services have failed to meet your expectations on this occasion.We would love to have the opportunity to offer further help to you, as well as providing you with an update on the current situation.To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup (with 'Trustpilot' as your email subject) where our dedicated team will be able to investigate this matter further for you.Many ThanksCustomer Service Team

Hi Valerijus, We appreciate your positive review and we're truly glad to know that you're satisfied with the service you receive from us. As for the issue with the boiler, we aplogise for any inconvenience it's been causing. We understand not all things can be fixed at once and sometimes, it just takes a bit more time and possibly other parts. It's good to know that K&T have arranged a revisit. We have every confidence they will resolve any issues and ensure your boiler is running at it's best soon enough. Your patience and understanding are highly valued. Once again, thanks so much to acknowledge the efforts of our team. Many Thanks Customer Service Team

Hi Tina,Thank you so much for taking the time to leave us a review! 🙂We're chuffed to hear that you had a courteous and professional experience during your appointment. Providing this level of service is always our goal, and we appreciate you sharing your positive feedback with us.Your comments really help us recognise the amazing job our staff are doing when they visit our resident's homes.A big thanks once again, and please don't hesitate to reach out if there's anything else we can help you with.Customer Service Team