LQ London reviews

Hi Margherita,Thank you so much for taking the time to share your thoughts with us.We're extremely saddened to hear of your dissatisfaction, but at the same time, we're thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations; this is naturally concerning for us too. We always strive to deliver an amazing service by putting our residents at the heart of everything we do, so we're equally disappointed this hasn't been the case for you.We're always open and willing to discuss any concerns you may have, and you're more than welcome to email our dedicated team where it'll be our pleasure to help.Feel free to reach out to us at lqdirect@lqgroup.org.uk. We kindly request 'Trustpilot' is included in the subject line of your email too.Many Thanks,Customer Service Team

Hi Miss Hartley,Thank you so much for your review.We're so appreciative of your feedback and we thank you for sharing your concerns with us too.We can see why long outstanding issues would be disappointing and we'd very much love to have the opportunity to work with you in resolving these.To help us make it possible we kindly invite you to email your concerns to us along with your full address where our amazing team here will glad help.Our email address to contact us on is lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned into the subject line of your email too.We hope to hear from you soon🙂Many ThanksCustomer Service Team

Hi Kyle,Thanks so much for leaving us a 5 star review. We really love to hear of your experiences with the service you receive from us. It's great that the electrician that attended was so friendly and helpful. Many Thanks Customer Service Team

Hi Malcolm, Thank you for your wonderful 5 star review. It's great to hear that you appreciated the thoroughness of our engineer's work on your Magnaclean. Looking forward to helping you again in the future. Many Thanks Customer Service Team

Hi Robert,Thank you so much for your amazing review!We're thrilled to hear Tia delivered such wonderful support during your first-time home buying experience. It's great to know that she took the time to explain everything thoroughly throughout your journey with us too. Your feedback is certainly reassuring for us, and we're sure Tia will be delighted to know she's done a fabolous job in helping you.Wishing you all the happiness in your new home Robert! We hope you settle in well and create many happy memories to cherish 😊Many Thanks,Customer Service Team

Hi Susan.Thank you so much for your review!We appreciate you letting us know the leak inside your home is still ongoing and we sincerely apologise for the delay in resolving this for you.If you’re not already in touch and need our help in resolving this. we’d very much love to hear from you.We have a fab team here willing to help and we can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too.Many Thanks Customer Service Team

Hi Kim, We're really pleased to hear such positive feedback! It's great to hear that the operative took pride in his work, was polite and cleaned up after himself. Thank you so much for your review and lovely comments, they mean a lot to us. Many Thanks Customer Service Team

Hi William,Thank you so much for your amazing review!It's great to hear that you're loving the quality of our flats, and we're delighted that Nicki has always been proactive in providing information and support. Your feedback certainly helps us understand the wonderful things Nicki is doing for our customers, so we really do appreciate you taking the time to share your experience with us.A big thanks from us again, and feel free to reach out if there's anything we can do for you.Customer Service Team

Hi Cadda,Thank you so much for leaving us a review.We're very sorry to learn you've had a disappointing experience and you feel ignored.We appreciate why a health and safety issue is worrying for you, and we'd love to further assist you and help with your concerns.Please feel free to email the details to us at lqdirect@lqgroup.org.uk where it'll be our utmost pleasure to help. It'll be most helpful to us as well if you could kindly use 'Trustpilot' as your email subject on this this occasion too.Many ThanksCustomer Service Team

Hi, Thank you very much indeed for your kind review and comments. It's extremely satisfying to hear that the engineer was amicable and respectful. We're also pleased to learn you felt comfortable asking questions, and that the information received was useful to you. Once again, your kind words are much appreciated. We look forward to assisting you again in the future. Many Thanks Customer Service Team

Hi Helen, Thanks for your all green 5 star review! 😊We're thrilled to hear that you are pleased with your new boiler and found our engineers work up to the mark. It's always wonderful to know that our team was able to provide you with a service you needed but also left your place clean and tidy. We pride ourselves on our polite and careful team and will pass on your comments to them. We look forward to assisting you in the future should you need us!Many Thanks Customer Service Team

Hi Carl, We're so pleased to hear about your positive 5 star experience! 😊It's fantastic to hear the contractor arrived ahead of time. Thank you for taking the time to a share this with us. Your feedback is much appreciated and helps us in continually improving our services. Many Thanks Customer Service Team

Hi Eren,Thank you very much for rating your experience with 5-stars! 🙂We're delighted to hear about your positive experience with our team at Kidbrooke Village. It's wonderful to know that they were able to provide you with the support and guidance you needed during your shared ownership flat search. They truly are an amazing team, and we can’t thank you enough for taking the time in sharing your personal experience with us too.Many ThanksCustomer Service Team

Hi Sandra,Thank you so much for your amazing review! 😊We're thrilled to hear you had a positive experience with our glazier. It's wonderful to know that their expertise and professionalism were appreciated, especially after previous attempts to resolve the issue.We’re looking forward to helping you again soon, so feel free to let us know if there’s anything further we can do for you.Many ThanksCustomer Service Team

Hi Susan,Thank you so much for your fabulous review!We love when our operatives go above and beyond, it really does make us proud to know we have great staff helping our residents resolving issues inside their homes too.Many thanks again for sharing your experience with us and we're super proud of Matt for delivering you with a fantastic service.We hope to be of assistance to you again soon 😊Customer Service Team

Hi Lynne,Thank you very much for your fabulous review!We're truly delighted the engineer delivered a fantastic service and we love that he put your mind at ease despite the boiler been quite old. This is great to hear, and it makes us proud to know our contractor is doing everything possible to ensure our residents receive a high-quality service too.Many thanks again Lynne, your feedback and kind words are greatly appreciated 🙂Customer Service Team

Hi Phil, Thank you for sharing your concerns with us. We always value our customers feedback and we're sorry to hear about your recent experience. In order to look into this in more detail, please contact us. Let us know exactly what didn't meet your expectations by sending an email to lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we will do all we can to assist you. Many ThanksCustomer Service Team

Hi Clark,Thank you so much for sharing your recent experience with us.We value your feedback and whilst we appreciate a second visit was needed to complete the repairs, we're delighted K&T managed to resolve the issue for you.We sincerely hope there wasn't too much disruption, but we'd still like to apologise for the slight delay and loss of your heating and hot water supply during this time.Many thanks again, your review certainly helps us to understand of the kind of service our contractors are delivering to our residents too.Customer Service Team

Hi Elton,We're so thankful for your review and it's lovely to know you're always happy with the service you receive from us.Thank you for also sharing your experience with K&T and we can see why you're feeling tired. It saddens us to hear this is happening too and we certainly wouldn't expect our contractors to turn up unannounced, so we're deeply sorry to learn this is happening to you.It's so important for us to know when things like this happen and we kindly invite you to let us know if this happens again and we'll be sure to look into this matter further. Contact with us is welcome through any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it’ll be our pleasure to help😊Many ThanksCustomer Service Team

Hi Philip,We welcome your review and we thank you for sharing your feedback with us.We sincerely apologise if our service did not meet your expectations and for any dissatisfaction you experienced.As part of our Planned Maintenance programs, we assess component renewals for bathrooms and kitchens annually based on stock condition surveys we previously carried out in your home. This survey helps us prioritise homes in need of new installations.Whilst components like kitchens, bathrooms, and windows etc are designed to last for many years, we understand that repairs may be necessary from time to time. We're more than happy to continue carrying out repairs on your existing components and we kindly invite you to let us know if there's any repairs that need attention.We're reachable through any of your preferred channels or via email at lqdirect@lqgroup.org.uk. If email is your preferred method of contact, please mention 'Trustpilot' in the email subject line as this would be most helpful to us too.Please feel free to get in touch, and we will do our utmost to help with any enquiries you may have for us 🙂Many Thanks,Customer Service Team

Hi Steff,Thank you so much for your fabulous review!We're glad you're pleased with the windows and with the service received from our operative. It makes us proud to know he's done a wonderful job.We understand your frustration with the time it took to resolve the issue, and we apologise for any disappointment caused. We aim to provide a timely service, and we'll be sure to take your feedback into consideration as we continue to improve our processes.Many thanks again for sharing this with us; your feedback certainly means a lot 🙂Customer Service Team

Hi Marion,Thank you so much for leaving us a review.We're deeply sorry to hear about the recent service received from us. We certainly feel and understand the dissatisfaction this has caused. We aim to provide excellent customer service and we're disappointed to hear that your experience hasn't meet your expectations on this occasion. Your feedback is hugely important to us, and we'd love to investigate this matter further for you. To help us achieve this, we kindly invite you to email the details to us with 'Trustpilot' being used as your email subject. We're reachable at contact@lqgroup.org.uk and we look forward to helping you soon.Many ThanksCustomer Service Team

Hi Teresa,Thank you so much for your fabulous review!It's great to hear you've had a wonderful experience and you're happy with the repair too.Your praises for our maintenance team most certainly means the world to us so many thanks again for sharing your thoughts with us.We're looking forward to helping you again, hopefully sometime soon 😀Customer Service Team