LQ London reviews

Hi Diana,Thank you so much for your wonderful review! 😊We absolutely love this, and we’re so pleased all went well with your Gas Safety appointment. It's also lovely to hear the engineer was a pleasure to be with whilst spending time in your home too.We’re so thankful for your feedback. It truly means the world to us, and we look forward to helping you again soon.Customer Service Team

Hi Thomas,Thank you so much for taking the time to leave us a review following the recent visit to rectify the guttering problem.We're over the moon to learn this has finally been resolved despite having to follow this up with us to which we apologise profusely for. We can imagine it's a huge relief to no longer have rain entering your home through the extractor.Once again Thomas, we’re sorry for the delay in resolving this but many thanks for the feedback and we look forward to being of help to you again sometime soon 😊Customer Service Team

Hi Nergis, Thank you for taking the time ti leave us with your valuable feedback. We regret to hear about the problems you've been facing with your shower continuously running and the delay that occurred with your repairs appointment. We understand that this kind of situation can be really frustrating. We are aware this has since been attended and we are in active contact with you to ensure that the necessary repairs are completed. If you need any other help from us, we would greatly appreciate you contacting us directly via lqdirect@lqgroup.org.uk and using 'Trustpilot' as your subject header would be most helpful. Our Team will be on hand and eager to assist in anyway we can. Many Thanks Customer Service Team

Hi Showmita,We welcome your review and we thank you for bringing each of your concerns to our attention.We're so sorry you're experiencing network connections inside your home; we can imagine the frustration this is causing, and we'd very much love to be able to look into this further for you. Sometimes with new developments delays with services can occur but we'll be sure to obtain an update for you.If you haven't recently contacted us about this issue, please feel free to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to direct your enquiry to our dedicated team who'll be more than happy to help.Many ThanksCustomer Service Team

Hi Animal Ambulance Andy Swindell,Thank you for leaving a 4-star review!We appreciate you taking the time to share your recent experience with us, and we're glad to hear that our electrician was able to resolve the issue promptly.We can imagine having no electricity after hours was a worry, so it's great to hear that you were satisfied with the service received.Many thanks again for your feedback; it's greatly appreciated 🙂Customer Service Team

Hi Lee, Thanks for sharing your 4 star review. We understand that finances can be a struggle, so our team is always keen to provide advice and support to any residents that need us. It's lovely to hear that the team was able to do this for you and hopefully it's a stress off your mind now. Let us know if you need anything else. Many Thanks Customer Service Team

Hi,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way but at the same time we appreciate why this would be disappointing for you. We can help with all repairs therefore, please let us know by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Ertough,Thank you so much for your review 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Grace,We really appreciate you taking the time to share your experience with us, and we’re chuffed to hear the whole process from raising the repair to resolving the issue went very well for you.It makes us happy and proud when our staff deliver such amazing service to get super quick results, especially with an emergency situation like yours.Many thanks again for your wonderful feedback, is greatly appreciated and we look forward to being of assistance to you again 😊Customer Service Team

Hi Raymond,Thank you so much or your 5-star feedback for our maintenance operative 🙂Your review is valuable to us and we can’t thank you enough for sharing you experience and feelings with us too.It saddens us to know having to chase for repairs and we offer our sincerest apology for the inconvenience this is causing you.We'd love to help with your repairs and if you haven't recently contacted us, please feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) and we'll be sure to check on the progress of the repairs for you.Many ThanksCustomer Service Team

Hi Georgina,Thank you for taking the time to leave us a review following your recent visit with our gas contractor.We understand your frustration with having to turn on the boiler yourself after the engineer's checks, and we’re truly sorry to learn this wasn’t done prior to the engineer leaving your home.We appreciate you letting us know, and we’ll be sure to share your feedback with our contractor to prevent the same from happening again.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk, where one of our helpful advisors will be happy to help. We kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion too.Many Thanks,Customer Service Team

Hi Tina,Thank you so much for leaving us a 5-star review!We're delighted you've had the best possible experience, and we're super proud to learn that the guy you spoke to was kind and caring towards your situation. This is fantastic to hear, and it's certainly the passionate service we always aim to achieve.Many thanks again for your amazing review, and we'll be sure to share your feedback for you.It's a pleasure to help, and we hope to be of assistance again soon 😊Customer Service Team

Hi Susana,Thank you very much for your 5-star review! 😊We appreciate your feedback and for sharing your journey into finding a new home. It’s certainly reassuring for us to know all went well and smoothly too.It really is with great pleasure to read such amazing feedback so many thanks once again for your amazing review and we wish you lots of happiness in your new home too.Customer Service Team

Hi Emma,Although you appear unhappy with your recent experience, we appreciate you taking the time to leave us a review and for sharing your concerns with us.We're very sorry you've had a traumatic experience, if you haven't already reported this matter to us and need our help in resolving any outstanding concerns, we kindly invite you to reach out to our team here who'll be more than happy to do their best for you. It's equally important for us to know when things don't go so well for our residents so we can assist in putting them right.Please feel free to drop us at email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our team will gladly help with your concerns.Many ThanksCustomer Service Team

Hi CSmith, We're sorry to read you've had such a negative experience. We take your feedback very seriously and are always looking into ways to improve. There are times when we receive a higher volume of contact and this can lead to delays. We understand this can be frustrating and can assure you we're working hard to get through and respond to everyone. If there is anything you need to report or discuss we would really like to hear from you. Our Customer Service Team want to help so please email lqdirect@lqgroup.org.uk and it would be great if you use 'Trustpilot' as the subject header. Many Thanks Customer Service Team

Hi Richard,Thank you so much for your fabolous 5-star review! 😊We're truly grateful for your kind words and positive feedback and it's wonderful to hear that you found our team professional and courteous. We work hard to provide exceptional service and are dedicated to building high-quality homes that enhance communities, so your support and recognition certainly means a lot to us.A big thank you once again for your amazing feedback and please let us know if there's anything we can help you with.Customer Service Team

Hi Rachel,Thank you so much for your fabulous review! It sounds like your recent visit went perfectly for you, and we're chuffed to hear Dave delivered an amazing service too.We really do appreciate you sharing your recent experience with us and we’re looking forward to helping you again…hopefully sometime soon🙂Many ThanksCustomer Service Team

Hi Elliot,Thank you for your review! We appreciate you taking the time to share your experience with us.We're sorry to hear that you're not entirely satisfied with the quality of the repair, but we're glad to know that you've since been in touch with us.If there's anything else we can do to assist, please don't hesitate to reach out. Our dedicated team can be contacted via email at lqdirect@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as the subject of your email.We're here for you, and you're more than welcome to contact us anytime 🙂Many Thanks,Customer Service Team

Hi Peter,Thank you so much for your fabulous review!Your praises for Caron mean the world to us and we're chuffed to hear he's doing an amazing job in delivering a great service.If of course there's anything further you need help with, please let us know and you never know Caron may return 😀Many thanks again!Customer Service Team

Hi Miss Smith,Thank you so much for your fabulous review!Your heartfelt comments mean the world to us, and we're delighted to hear you're happy with your experience in our Sheltered Housing. Providing comfortable and safe living spaces at an affordable price is so important to us too, and it is rewarding to know that we are meeting your expectations.Many thanks again for sharing this with us; your feedback is greatly appreciated! 😊Customer Service Team

Hi Comfort,Thank you for your review.We welcome your feedback and apologise for any inconsistency in communication. We value transparency and strive to provide accurate and clear information at all times.We'll be more than happy to investigate this matter further and ensure it does not happen again.To assist us in this process, please can you kindly email your concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will gladly look into this for you.Many Thanks,Customer Service Team

Hi Nadia,Thank you so much for your fabulous review! 😊We're thrilled to hear that you had a positive experience with our service. Your feedback means a lot to us, and we're delighted to hear that you found our email communication quick and easy to use.We'll be sure to share your kind words with our dedicated team for you too.In the meantime, we very much look forward to helping you again.Many Thanks,Customer Service Team

Hi Chris,Thank you so much for your 5-star review!We appreciate your kind words about the quality of our work, and we're over the moon that you're happy with the service provided by our plumbers.We understand your perspective on their football team preference, and we appreciate your feedback surrounding this too 🙂Many thanks again for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi Terry, Thank you for your review and bringing this to our attention. We sincerely apologise for the last minute cancellation and the inconvenience it has caused by having to wait in all day. Please feel free to email us lqdirect@lqgroup.org.uk using 'Trustpilot' in the subject header. Rest assured, one of our team will be eager to assist you promptly. Many Thanks Customer Service Team