LQ London reviews

Hi Eileen,Thank you so much for your wonderful review! 😊We're delighted you're pleased with the new fence and our contractor done an excellent job too. Your feedback certainly helps us to understand of the amazing work our maintenance team/ contractors are doing whilst in our resident’s homes so thank you once again for sharing this with us.We're looking forward to helping you again soon, so feel free to let us know if there's anything else we can do for you.Many thanksCustomer Service Team

Hi Ravinder,Thank you so much for your 5-star review!We value your feedback, and we appreciate you taking the time to let us know your personal thoughts too. Most importantly we're thrilled your journey with us so far has been a good experience for you.Many thanks again! 😊Customer Service Team

Hi Brenda,Thank you so much for taking the time to share your recent visit with our gas contractor.We're over the moon you've had a great experience and the engineer was pleasant during the time spent in your home.It's important for us to hear this too so we thank you once again for taking the time to let us know.Many ThanksCustomer Service Team

Hi Frankie,Thank you so much for your fabulous review!😊Your kind comments have certainly made us smile and we’re thrilled you've found a new home with the help and support from Sefik. We just know he'll be over the moon with your wonderful comments too.A huge thanks once again for sharing this with us, it’s much appreciated, and we look forward to assisting you as you continue your journey with us.Customer Service Team

Hi Annie, Wow 5 stars! So appreciated. Great feedback for K&T's new service. It's brilliant they were able to assist you promptly and arrange an appointment at a suitable time for your busy schedule. Thanks for sharing your experience. Many Thanks Customer Service Team

Hi Nicki,We’re deeply saddened to hear you feel this way and at the same time we thank you for sharing your thoughts with us.Understandably from time-to-time we accept things can go wrong but it’s equally important for us to know when this is happening so we can look at ways we can work with you in finding a resolution.With this in mind Nicki, if we can be of further help, we’d very much love to hear from you.Contact with us is welcome by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject on this occasion.Please feel free to reach out to us at anytime and we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Louise.Thank you very much for your 5-star review!We’re so pleased to hear our operatives were tidy, polite, and done a professional job.It's certainly the kind of service we expect our residents to receive so we can thank you enough for taking time out to share this with us too.In the meantime, we'll be sure to pass on your kind feedback for you as well 😊Many ThanksCustomer Service Team

Hi Babatunde,Thank you so much for your feedback!Your review means so much to us and we’re chuffed to hear you’re generally satisfied with the service you receive from us; it's certainly reassuring for us to hear this too.We appreciate your suggestion for improvements with our engineers and whilst we understand the frustration this causes, our contractors and/or operatives unfortunately do have a tight schedule, but we'll be sure to pass on your feedback as we're always looking at ways to further improve the service we deliver, and your suggestion will certainly help us along the way.Many thanks again Babatunde! We hope we can help you again soon 😊Customer Service Team

Hi Mick,Thank you for sharing your experience with us and for bringing the concerns with the footpath to our attentionWe're so sorry to hear you've had a fall and we really do hope your foot will make a full recovery. We appreciate and understand why the footpath is concerning for you, especially after having the fall and although we’ve failed to meet your expectations your review is still important to us.Having investigated this further for you, we understand an emergency callout was arranged as soon as we were made aware of the issue. During our visit it was reported further works are required which has also been arranged for you. We can confirm notification was sent to you recently confirming the details, however if you haven't received this from us, please kindly email us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject and our dedicated team will be more than happy to confirm the details for you.Many ThanksCustomer Service Team

Hi Alisdair,Thank you so much for taking the time to leave us a review.We hear your frustration with the ongoing leak issue and the lack of resolution, and we apologise profusely for the inconvenience and the communication challenges you've experienced.We value your feedback and will use it to improve our processes to ensure better communication and accountability in addressing customer concerns.After investigating your concerns further, we understand that you've recently reached out to us. We're saddened to hear that you felt the need to log a complaint, but we genuinely appreciate your reasons for doing so. Our complaint handler is diligently working to address your concerns and will stay in touch until a final resolution is reached.We sincerely hope this matter is resolved for you soon. If you have any further questions, please feel free to keep in touch, and we'll be more than happy to assist you. You can reach us by email at contact@lqgroup.org.uk, alternatively you're more than welcome to reach out to our complaints coordinator directly.Many Thanks,Customer Service Team

Hi Chalotte, Thank you so much for your positive feedback and 5 star review. That's great to hear that the issue was resolved speedily! Considering that it was a matter of security, especially being on the ground floor, a quick reacting response is more important and we're glad this was delivered. Many Thanks Customer Service Team

Hi Faruk,Thank you so much for your fabulous review!We've enjoyed reading your comments and we're over the moon to hear how helpful the engineer was during his visit.Your feedback means the world to us, and we can't thank you enough for taking time out to share your thoughts with us as well,Many ThanksCustomer Service Team

Hi Paul,Thank you so much for your amazing review! 😊It was a great pleasure to assist, we can imagine it was a worrying experience for you.We're delighted that Swale was there to help and was able to put your mind at ease. Providing our residents with the best possible service, especially during situations like this, is highly important to us, and we're happy to know that Swale was able to meet your needs.Once again, a huge thanks for your feedback, and feel free to reach out if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Michelle,Thank you so much for expressing your thoughts with us.We welcome your feedback and we're saddened to learn there's been an issue with your appointments booked by K&T.It's important for us as well to make sure our contractors are providing a good service to our residents, and we offer our sincerest apology if this hasn't happened.We always encourage our contractors to contact our residents if there's a problem with accommodating the appointment as planned, as we understand the disappointment and frustration this can cause. We’ll of course pass on your feedback to them for you.In the meantime, if you need further help from us in resolving this matter, please let us know and we'll be more than happy to help. All we ask if for you to kindly email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our amazing team here will gladly do their utmost for you.Many ThanksCustomer Service Team

Hi Jim,This is great news and we really do appreciate you sharing your experiences with us 😊We’re so pleased everything well with your appointment and you’re delighted with the newly installed extractor fan.Your feedback is truly valuable to us and we’re extremely sorry if the original contractor failed to deliver the same level of service to you.Many ThanksCustomer Service Team

Hi Stuart, Thank for sharing your thoughts and concerns with us. Our aim when you contact us is to provide the highest level of service and as much information as possible, so we're sorry of we've not hit the mark for you. If you still need help, we're here for you and keen to put things right. We've been having some technical issues with our phone lines today and are working to resolve them quickly. You can reach us via email at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header, with more details of what's been happening and request that one of the team calls you back, and we can do this for you. Many Thanks Customer Service Team

Hi,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We're committed to delivering great service, so it's naturally concerning for us to read your comments too.We’re always open and willing to discuss any concerns you may have, and you’re more than welcome to email our dedicated team here where it’ll be our pleasure to help.You can contact us via email at lqdirect@lqgroup.org.uk, and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Please feel free to reach out to us at any time 🙂Many Thanks,Customer Service Team

Hi Satheeswaran,We welcome your feedback and we appreciate you bringing this matter to our attention.We would like you to know we certainly feel your frustration with the delays and inconvenience you've experienced, and we're truly sorry that your experience did not meet your expectations.We've conducted a thorough investigation to ensure that the outstanding repair is being addressed and we can confirm that the repair is currently with our review panel for approval. Sadly, it isn't unusual for us to follow this procedure and it's important we abide by our procedures following a recent quotation we've received from our contractor.We sincerely apologise for the additional delay and for the disruption this is causing in your bathroom. Please be rest assured that everything is progressing as it should, and our contractor will keep you updated once we've finalised this part of the process.We understand that this may be disappointing for you, and we have taken your feedback on board to help us improve the service we provide.In the meantime, if you have any further questions or concerns, please feel free to contact us via email at lqdirect@lqgroup.org.uk. Our dedicated team is ready to help, and we recommend using 'Trustpilot' as the email subject when contacting us in this way.Many ThanksCustomer Service Team

Hi Caroline,Thank you so much for your review.We're very sorry the issue was left unresolved, and we apologise profusely for the misunderstanding when raising the repair for you.We've investigated this matter further and our contractor has indeed reported back their findings to us, and they've confirmed the issue is caused by a communal related problem.With this in mind Caroline, we advise you to contact your managing agent as they're responsible for all communal repairs and we're sure they'll be more than happy to help you in resolving this matter for you.We sincerely hope this helps but we're here for you should there be anything else we can do, and you’re more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Lolliboo,Thank you very much for leaving us a review.We're sorry to hear you're having difficulties accessing your rent statement, we can imagine the frustration this is causing you especially as you've tried for so long.Our team here would like to further investigate the cause for this to happen and to work with you in finding a resolution. Please feel free to email your details to us and we'll be sure to help with your enquiry. You're more than welcome to reach out to us at any time and we're reachable at lqdirect@lqgroup.org.uk. It'll be most helpful to us as well if 'Trustpilot' is used as your email header on this occasion.Many ThanksCustomer Service Team