LQ London reviews

Hi Mimoza,Thank you so much for letting us know how the repair went for for you.We're delighted you had a great experience with our maintenance operative, and you're pleased with the work that was carried out as well.We can confirm it was Neil who was in attendance but don't worry as we'll be sure to pass on your personal thanks and share your amazing review for you 😊Many ThanksCustomer Service Team

Hi Tony,Thank you for your review and for bringing this to our attention.We're truly sorry to hear about the disappointing experience you had with our contractor, and we completely understand the frustration this has caused.Ensuring a smooth and positive experience for our residents is a top priority for us, and it's disheartening to learn that this was not the case for you.We will definitely share your feedback with our contractor and collaborate with them to prevent similar issues form happening again in the future.We sincerely apologise for any inconvenience this has caused you.If there is anything else we can assist you with, please feel free to reach out to us by emailing lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will gladly help.Many Thanks,Customer Service Team

Hi Ajanaku,Thank you so much for your 5-star review!We're thrilled that you took the time to share your positive experience with us. It's great to hear that Azfarul was able to provide such a seamless and helpful experience for you. Your kind words are truly appreciated, and we will make sure to pass along your feedback.Thanks again! 😊Customer Service Team

Hi Consumer,We're so thankful for your feedback and we're delighted you’ve kindly rated us with 4-stars too.We’d love to help with your enquiry regarding the grid fitting and if this isn't already in hand, we invite you to email the details to us (along with your full address) where we'll be happy to investigate this matter further for you.We’re reachable by email at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is used as your email header on this occasion.We look forward to hearing from you soon 🙂Many ThanksCustomer Service Team

Hi JW,Thank you for you review and for letting us know the works were completed outside.We appreciate there's little contact with external works but hope it went well and you're satisfied with the work.If for any reason there's any concerns, please let us know and we'll be more than happy to help 😊Many ThanksCustomer Service Team

Hi Louise,Thank you so much for leaving us a review, we welcome your feedback and we appreciate you raising your concerns with us as well.We're very sorry you've had an unhelpful experience and we apologise profusely if we haven't provided you with the service you hoped to receive from us.Generally speaking, for shared ownership properties we're responsible for communal areas and the main fabric of the building. This ruling applies to flats and apartments etc, but this would be different to shared owners living in houses.If of course you have any concerns, please let us know us know by emailing the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll be sure to clarify our responsibility.Further to your concerns with services being met especially for grounds maintenance, we understand why this would be disappointing for you and we'd also love to hear from you so we can raise your concerns with our Neighbourhood Housing Lead.Admittedly we're currently in the process of changing some of our ground’s maintenance contractors and we're aware of some delays occurring but nevertheless we'll be more than happy to raise your concerns with for you. Our Neighbourhood Housing Lead will also be able to provide you with an update if this change is affecting you as well as confirm the frequency you're expected to see grounds maintenance being fulfilled.We really hope this helps, but please do let us know if there's anything further we can do by reaching out to us at the email address as mentioned above.Many ThanksCustomer Service Team

Hi George, Thank you very much for your 5 star review!It's great to hear that we were able to complete the repair quickly and that you found our operative to be polite and efficient. It's wonderful to know you are satisfied with the finished works and the cleanliness maintained. Once again, thank you for your review.Many Thanks Customer Service Team

Hi Samantha,Thank you for taking the time to leave us another review.We saddened to hear you're still no further forward with your repair and we honestly understand the continue delay is upsetting for you.Unfortunately Samantha, as we're unable to discuss or obtain personal details through this channel we can only request you email us so we can continue chasing this for you.Alternatively, you're more than welcome to contact us through another channel of your choice and one of our customer service advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Richa Richa,We welcome your review and we pleased you’ve had a great experience with us.We’re sorry you felt the need to complain but we’re proud to hear Darcy was there to help ease your mind as well as offering help and support in resolving the issue for you.This is truly lovely to hear, and it makes us happy to know you’re feeling more relaxed and happier with the outcome.We’re always here for you should you need any help and it’ll always be our pleasure to help you 😊Many ThanksCustomer Service Team

Hi Brenda,Thank you so much for taking the time to leave us a review.We’re saddened to learn of your dissatisfaction, and we apologise profusely if the service we delivered has failed to meet your expectations. This is a worry for us too as we always strive to offer an amazing service to our customers and residents.We’re here for you and if there’s anything you would like our help with, please let us know and we’ll be more than happy to arrange contact with you.We have a fantastic team here and you’re more than welcome to contact us by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject on this occasion.Feel free to reach out to us and it’ll be our pleasure to help🙂Many ThanksCustomer Service Team

Hi Geoff,We welcome your feedback and we appreciate you taking the time to leave us a review.We’re saddened to hear our repairs service hasn’t quite fulfilled your expectations and we would like to take this opportunity to profusely apologise for the delay in resolving the leak at Vellum Court. Having looked into this further I can confirm a critical repairs order has been raised and the first available appointment has been allocated to rectify the leak.We trust this repair is in hand but if you have any further questions regarding this matter, please feel free to come back to us by emailing your details lqdirect@lqgroup.org.uk and we'll be more than happy to help.Many ThanksCustomer Service Team

Hi Jessica,We welcome your feedback and we thank you for raising your concerns with us.We're very sorry to learn you're without hot water and we honestly appreciate the frustration and inconvenience it causes when this happens.Usually with loss of hot water issues we instruct our contractors to attend, and are they’re obliged to attend within 3 working days. With this in mind, we'd love to make sure everything is progressing as it should, and we kindly invite you to email your details to us where one of our helpful advisors will be willing to check this for you.Our email address is lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is mentioned as your email subject when contacting us on this occasion.We're also saddened to hear you're unhappy with the service from our staff which is naturally concerning for us too, and it's certainly not the kind of service we expect you to receive from us. If of course you have any additional concerns you’d like to raise with us, please do let us know by using the same contact details as mentioned above and it'll be our utmost pleasure to help you.Many ThanksCustomer Service Team

Hi Laura,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way but at the same time we appreciate why this would be disappointing for you. We have an amazing team that can help and advise on all enquiries and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Jim,Thank you so much for taking the time to let us know.Not to worry but hopefully next time you'll have the opportunity to share your thoughts with us.In the meantime, please reach out to us if there's anything we can do for you 🙂Many ThanksCustomer Service Team

Hi Ruby,Thank you so much for sharing your fabulous feedback with us.We've absolutely enjoyed hearing about your journey, and we're super proud of Nipa for delivering an amazing service.Our staff always try their hardest to provide excellent customer service, and we're delighted to hear that we've met your expectations.A huge thanks again for sharing this with us; your feedback is much appreciated 😊Customer Service Team

Hi Kim,Thanks so much for your glowing 5 star review!That's fantastic news to hear. It's a massive boost to know you appreciated the professional service and workmanship provided by Ben. We sincerely thank you for acknowledging their professionalism and diligence. Comments like these make our day! 😊Many Thanks Customer Service Team

Hi Joyce,Thank you so much for leaving us a review 😊It's lovely to hear everything went so well with your appointment and the engineer arrived on time as well as being a pleasure whilst in your home.It certainly makes us happy and proud to know they're doing an amazing job and we love that you've taken the opportunity to share your experience with us too.Many ThanksCustomer Service Team

Hi June,Thank you so much for your amazing review!😀It's so lovely to read about your recent experience with us and most importantly we're over the moon to know you're happy with our operative, and furthermore for the tiling works that were carried out inside your home.Your feedback certainly helps us to understand of the great things our operatives are doing whilst in our resident’s homes too, so a huge thank you once again for taking time in sharing this with us.Customer Service Team

Hi Mr Hawkins,Thank you for taking time out to leave us a review and for bringing this matter to our attention.We’re sorry to hear of the problems with the boiler and we truly feel your frustration and the inconvenience it causes when sudden faults appear with the boiler.With all boiler breakdowns it’s our policy to do everything we can to repair the boiler in the first instance. However, if at any point repairing the boiler is no longer a viable option (whereby the boiler is deemed beyond repair) it’s only then that we’re able to consider a replacement. We understand this may become as disappointing news for you and we apologise for any dissatisfaction this has caused.We sincerely hope an engineer has already arranged for the ongoing issues you’re still experiencing but if for any reason you need further help with this, please do let us know by reaching out to us by email at lqdirect@lqgroup.org.uk. It’ll be most helpful too if Trustpilot is mentioned into the subject line of your email when contacting us on this occasion.You’re more than welcome to reach out to us at anytime and it’ll be our pleasure to do our best for you🙂Many ThanksCustomer Service Team

Hi Emma,Thank you so much for your awesome review! 😊We absolutely love your feedback for our electrician and we’re super proud to hear he went above and beyond.This is truly fantastic and a huge thank you for sharing this with us too.Many ThanksCustomer Service Team