Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThanks for finally issuing a letter to…
Thanks for finally issuing a letter to all residents here about whoever or their guests leaving our main front door (never changed in the last 22+years) unlocked.However it still begs the question given it was going on chronically for numerous months, why site inspections never detected it and addressed ...before I had to put a post on here.And since you haven't been supporting me with ongoing antisocial behavior about the person underneath me going on in some way shape or form for goodness knows how long, the local police have (again) and have sent me evidence they have corresponded with him directly and I'm sure via the site inspections you would have noticed by now the posters they have put up on the walls to the point of the first floor.I remind you London and Quadrant when I was keeping all of this private on emails you wanted to chastise me and sanction me, what you fail to realise is you have me repeating the same things year in and year out so I'll continue putting posts on here so everyone can see.
Blackbutterflai · 29 May 2024
★★★★★ 1/5
GoogleI’ve just moved in to some new builds that L&Q manage. Unfortunately I’ve had nothing but grief since moving in. The apartment itself is lovely however one week in to moving in my shower is broken and there is a leak under my floor which has now ruined my brand new carpet. We do not have enough communal bins to facilitate how many apartments are in the block and the electric gate has been broken for 2 weeks now making a very scary electrical noise. We pay a significant amount of rent to live here however it’s like the L&Q staff were wonderful until they had your money and then that was it. Extremely disappointed. I expected better from this firm.
Sez · 26 May 2024
★★★★★ 1/5
Trustpilotunhelpful
The most unhelpful, ridiculous company in existence On 24th November my fence was blown down by the wind. After an extremely long wait to raise emergency repair. A job was raise at 11am at 430pm it was "made safe" I'm told today it won't actually be fixed until 8th January 2025.I'm the end house you can now access my garden from the road.They don't care and should be closed
Daniel · 25 November 2024
★★★★★ 3/5
TrustpilotMy questions were answered politely but…
My questions were answered politely but then brushed off by saying 'just call us'.Lack of communication about installation of a new boiler until I got an appointment from L&Q. Even then, I had to ring to find out what was the appointment for.
Lolit · 21 August 2024
Agent replied · 23 August 2024
Hi Lolit,Thank you for taking time to leave us a review and for sharing your recent experience with us.We’re truly sorry to learn your experience has fallen short of your expectations and we sincerely apologise for the disappointment this has caused.We’ve certainly taken onboard your feedback as your opinion matters to us, and it also helps us to understand where we could do better.We’d like to think everything is now progressing smoothly, but of course if there’s anything further we can do to help, please do let us know.We have an amazing team here and you’re more than welcome to reach out to us at any time. Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotNO CAN DO ATTITUDE
The company itself is trying to better itself, the problem is their employees, in my case anyway, workers turn up, hour later disappear for an hour, come back, work an hour and sit in van for another hour, booked two days of work holiday to get this job done, result? Waste of time
? · 14 February 2024
Agent replied · 11 June 2024
Hi,We’re extremely sorry to learn this is the kind of service you’ve experienced from us, but we appreciate you taking time to let us know.It’s upsetting for us to hear this too and we can imagine the disappointment this causes to which we offer our sincerest apology for. Admittedly our operatives sometimes leave site to collect additional materials and we understand they spend time in their vans whilst on their break, but if something doesn’t quite sit right it’s important for us to know.If you’re not already in touch with us and would like to discuss your review in more detail, please let us know and we’ll be more than happy to help.Contact is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.ukFeel free to reach out to us at anytime and we’ll be sure to arrange contact with you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotExcellent and straightforward service
Their sales associate was really helpful and responsive. She offered to showcase the property via video even before the in-person meeting, which made the decision about the purchase much smoother. She detailed every steps of the purchase and provided recommendations to choose mortgage broker and solicitor.
Tamás · 27 June 2024
Agent replied · 23 August 2024
Hi Tamás, Thanks for the great 5 star review!We're really pleased to read your feedback. It's fantastic to know that our sales associate was able to assist you so effectively. We're delighted you found the video showcase helpful and it simplified the decision making process. We aim to provide a comprehensive and smooth service for all and we'd like to thank you once again for taking the time to share this with us. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotHot water restored by K & T Heating
The gentlemen who came from K & T Heating on the 10/06/24 did an excellent job in restoring our hot water. Before we were having to heat water to wash ourselves to keep clean and to wash the dishes. We were very happy with their work
Barbara · 25 June 2024
Agent replied · 11 June 2024
Hi Barbara,Thank you very much for taking time to leave us a review.K&T have certainly made us proud, and we're also delighted to hear of the fantastic service you've recently had from them too.Many thanks again for sharing this with us, your feedback is greatly appreciated, and we look forward to assisting you again soon😀Customer Service Team
★★★★★ 1/5
TrustpilotAnd STILL
Once again this woman who comes into this building late (check your cameras at 10:15p.m approx) at nights, into flat 5... walks across his floor as though she's half elephant ...still shows us surrounding residents little or no regard and I still have to go to my bed most nights with them using the bedroom to socialise instead of their living room, while I'm trying to sleep.How come I live above this man and he doesn't hear me walking across my floor and I have hard flooring everywhere apart from my bedroom?Whose name is on the tenancy here his or hers... so who is responsible for letting people in and out of their home? And his intercom buzzer doesn't go off when she's coming in so he's either coordinating and letting her in or she has a key.It's always obvious when she is here because the noise levels increase...banging... loud thuds ...dishes clanging late at night ..I'm sick of it!!So here's yet another post l&q for you to claim ....that it will be looked into ...yet again. But still it continues most nights.
Blackbutterflai · 16 May 2024
★★★★★ 1/5
TrustpilotUnhelpful not informed left at risk ongoing
Unhelpful not informed left at riskTotal disaster of a companyMould fungus broken floors hole due to mains leakLeft to climb over washing machine to get to bathroom no cooking facilities Aged 78 and disabled no time frameShould be minus starsTo work being done
Doreen · 12 August 2024
Agent replied · 23 August 2024
Hi Doreen,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology for all outstanding repairs. We've certainly taken onboard your comments and we're truly saddened to hear the situation. Please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost to help and advice with all outstanding repairs.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotL&Q contractor provided quality service
I’ve been a L&Q tenant for nearly 28years and I have been fortunate to have experienced a great standard of repair/service from a variety of L&Q contractors and suppliers with consistency. This repair was no different to the high standards of repair I have received all these years.
Colette · 15 May 2024
Agent replied · 11 June 2024
Hi Colette,Thank you very much for your glowing review!We’re overjoyed with your kind comments, and we’re chuffed to hear you’ve always received a high-quality service from us. 28 years is a long time, so it really is truly wonderful to receive such amazing feedback like yours.Many thanks for taking time out to share this with us, we’ll continue working hard to deliver the same quality service and a huge thank you for making us smile 😀Customer Service Team
★★★★★ 5/5
TrustpilotIt has been an amazing experience
It has been an amazing experience. Being a first time buyer with little on purchasing a shared ownership property. The sales team led by Nipa have been extremely supportive from start to finish. Thank you for your support.
Francisca · 31 October 2024
Agent replied · 22 November 2024
Hi Francisca,Thank you so much for your fabulous review!We are absolutely thrilled to hear about your positive experience, and it's wonderful to know that our sales team, led by Nipa, provided you with the support and guidance you needed as a first-time buyer.We just know Nipa will be over the moon with your kind feedback too, so a huge thanks once again for sharing your experiences with us.Wishing you every happiness in your new home! 😊Many Thanks,Customer Service Team
★★★★★ 3/5
TrustpilotMarked down because of time taken
I would give more stars for the eventual outcome but have marked down because of the length of time to a satisfactory resolution. It took 7 months to get the job frinished after poor workmanship. However, once a proper tradesperson came and fixed it the result was perfect and the carpenter exemplary and it was him who saved the day.
Samantha · 17 August 2023
Agent replied · 23 August 2024
Hi Samantha,Thank you for your review!We welcome all feedback which helps us improve in certain areas of the business.We're sorry for the length of time it took to finalise the repair, but also happy the repair was carried out with a perfect result. Thanks again for your feedback. Customer Service Team
★★★★★ 1/5
TrustpilotThey still did not resolve the problems
Ongoing roof issues for years, bedroom ceiling collapsed not resolved so many problems in the house which I have gone fed up of chasing L&Q that they don't turn up on appointments which I have been waiting for contractors even complained but No response...!
Jannat · 24 July 2024
Agent replied · 23 August 2024
Hi Jannat, We appreciate you leaving us a review to express your concerns.We're truly sorry to hear about the ongoing issues you're experiencing, especially the roof issues and the bedroom ceiling collapse. Please accept our sincerest apologies for any troubles caused, and for any missed appointments. We understand the importance of your issues and the frustration they have caused. We want to help you and rectify the situation as soon as possible. Could you please email our team at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We are looking forwarding to working with you to resolve this and improve your experience. Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotThe engineer arrived within the time…
The engineer arrived within the time specified, polite, and knew exactly what to do and did it without delay or wasting time. He also left the place tidy as was found. And let mi know how I would receive the certificate.
Owen · 11 September 2024
Agent replied · 23 October 2024
Hi Owen,Thank you for your fantastic review! 😀We're delighted to hear that you had a positive experience with the engineer. Your feedback on their professionalism, efficiency, and attention to detail is greatly appreciated. Providing exceptional service is a top priority for us, and we're pleased to know that our engineer delivered on that front.Thanks once more for sharing your experience with us. We look forward to assisting you again in the future.Customer Service Team
★★★★★ 1/5
TrustpilotL&Q don't care about it's customers
L&Q don't care about it's customers. Chasing a repair is like searching for a needle in a haystack. Staff are rude or even lie saying a tradesperson attended your property when you know they didn't because you were home waiting. Very disrespectful & condescending!
Keke · 22 July 2024
Agent replied · 23 August 2024
Hi Keke, Thank you for taking the time to voice your concerns about our service. Trust and responsibility are values we hold in high regard, and we take it seriously when we fall short of such standards. We assure you that our customers are our topmost priority. It saddens us to hear that your experience seems to reflect otherwise. To try to rectify this disappointing situation, we need more details from you. Sharing these will allow us to escalate the matter properly. Please send an email to lqdirect@lqgroup.org.uk with the subject line 'Trustpilot'. Include all the information related to your concerns in this review.Thanks for your understanding and patience. We look forward to making things right for you. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotAnother day people who don't live in…
1.Another day people who don't live in our building are using our private car park... I literally watched the man park up and walk to the building estate across the road from us.So well done for keep retaining the services of a Parking Management Company who does nothing to PREVENT people from using our parking spaces given we live on a road with parking restrictions now so when we can't park here as residents and some of us PAY out of our pockets to live here... we can't even park on the road without being fined by the council.2.23:48 check your cameras l&q see who just came into this building into flat 5 just as I was putting my head on my pillow to sleep!!Same ole late night noise we're expected to overhear from our flats/bedrooms.3.Funny how many of us residents are reporting the same issues with you L&Q.4.You keep telling us to email you with 'Trustpilot' in the subject line...and then...zero response!5.Almost £16 extra you are making from me A WEEK with jack support for ongoing anti-social behaviour...shoddy/irregular cleaning (which is why the previous logs have been removed from the communal board to hide evidence of wks with no cleaning here - yet we are being charged weekly)...insecure/not changed main front door for over 22yrs... and more.
Blackbutterflai · 11 May 2024
★★★★★ 4/5
TrustpilotOn this occasion the repair was…
On this occasion the repair was considered urgent. The operative who attended was very professional in his conduct. He identified the problem quickly and obtained the resources that he needed to complete the repair promptly.
Miranda · 12 December 2024
Agent replied · 26 December 2024
Hi Nranda, Thanks for taking the time to provide feedback and a 4 star review. We are glad to hear that your urgent repair was managed quickly. Your comments regarding the professionalism and efficiency of our operative are greatly appreciated. We're proud of our team members who are dedicated to providing excellent service, and your positive praise validates their hard work. We'll make sure to pass this along, as we know they'll be delighted to hear your feedback. Many Thanks Customer Service Team
★★★★★ 1/5
GoogleGrim housing association.
I lived for two years with my whole flat completely sodden/black mould absolutely everywhere heavily pregnant and until baby was around six months. The conditions I was living in was uninhabitable and inhumane yet they didn’t give a toss, my floor collapsed completely and I was still left in the flat for two weeks ( baby crawling) with a giant hole in my collapsed living room floor whilst they found me temporary accommodation. A DECANT and yet I was expected to stay in these conditions.
Please open a housing disrepair claim and take your issues straight to legal proceedings!!! I did and my whole flat was gutted top to bottom expenses paid and I received compensation! Do not let these scumbags get away with taking your money and providing disgraceful living conditions.
I currently have rats in my flat now!! Will be going down the legal route once again. They will not do works unless you take the legal route!
Yet there CEO lives on over £300,000 a year!
What exactly does she do again?🤭
2023 · 10 May 2024
★★★★★ 5/5
TrustpilotNew Boiler Fitted
Scaffolding arrived nice & early at 7.30. 9-6.30 the gas engineer was here installing the new boiler. Everything ran smoothly. He left me with enough water that evening until electrician came at 10am the following morning. Everything looks lovely & new and works correctly. Very pleased.
Carly · 15 June 2024
Agent replied · 23 August 2024
Hi Carly, Thanks for your glowing review. We're thrilled to hear that everything from the scaffolding arrival to the installation of the new boiler went smoothly. It's great to hear you was left with enough water and everything was working well by the time the electrician had finished. We hope your enjoying your new boiler. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotBoth of the residents in the flat…
Both of the residents in the flat beneath me and on the ground floor smoke ....I don't want a smell their cigarette smoke coming up through my open windows London and Quadrant... the one at flat 5 right under me who you've been letting get away with is inconsiderate rubbish for almost a decade and the woman who lives at flat 2... you tell them to keep their windows shut and their dirty cigarette smoke to themselves.... if they want to kill their lungs and the NHS when their health fails them ....don't involve me ... since they enjoy smoking so much let them keep their windows shut so they can enjoy their nicotine smell to themselves. Just like you need to remind everyone in this building and their guests to stop leaving that main front door unlocked ... the same main front door that you have not made any improvements or replaced in over 22 yrs given we've had attempted break ins here in the past... and now that the weather is warming up I also don't want to smell her at number 2s cat faeces from the garden in my home cooking in the sun when my windows are open... for another year. I have the right to have my windows open to have some air circulation... especially since I'm in a flat that has no bathroom window. And late last night was yet another, I had to listen to his/hers conversations under my bedroom from theirs at flat 5, whilst trying to sleep ..instead of him using his living room if he wants to socialise late hours. And if you ever checked yr CCTV cams you're charging me weekly for, you'll see who he let in his home again and when...only a few weeks back and whilst I was recovering from major surgery did I tell you that I was forced to sleep in my living room... to not hear their noise!
Blackbutterflai · 6 May 2024
★★★★★ 5/5
TrustpilotHe was clear polite
He was clear polite. He gave me a job number. One of the other residents called in and didn't get anything constructive. Got to say that was almost 24 hours ago and still no heating.
Jayne · 9 December 2024
Agent replied · 26 December 2024
Hi Jayne, Thank you for taking the time to leave a 5 star review of the service you received from our team. Your kind words are truly appreciated. We understand that the issues with the heating system is causing you inconvenience and we apologise for this. Please be assured that we are treating this issue as a priority and our maintenance team is working hard to resolve this as quickly as possible. We know that these situations can be frustrating and we thank you for your patience. Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotWell to start with the letter to inform…
Well to start with the letter to inform as about the gas safety check we are equally have responsibility no need to write threatening letters we never denied access to L & Q request.The contractor didn’t offered energy efficiency consultation when I asked not willing to say.
Seyoum · 22 May 2024
Agent replied · 11 June 2024
Hi Seyoum,We welcome your review and we thank you for taking the time in sharing your most recent experience with us.Rest assured we've taken onboard your feedback and we offer our apology for any upset our letters have caused you.Regrettably as gas safety inspections are a legal requirement it’s essential and important for us to ensure we’re complying. With this in mind, sadly these letters are automatically generated from our system and we're unable to prevent them from being sent. However, we appreciate receiving these letters can be quite upsetting, but it's certainly wouldn't be our intentions to cause you to feel this way and we’re very sorry.Thank you for also sharing with us the service you received from our contractor and we're deeply sorry to learn you had an unhelpful experience. This certainly isn’t what we expect to hear, and we apologise profusely for the experience had but we’ve certainly noted your dissatisfaction regarding this.If of course there’s anything further we can do to help or if you wish to discuss your review in more detail with us, we’ll be more than willing to do so.You’re more than welcome to reach out to our dedicated team at lqdirect@lqgroup.org.uk where one of our helpful advisors will gladly help with any concerns you may have. It’ll be most helpful for us as well if ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotI would have given 0 stars
I would have given 0 stars. The emergency service is a joke, a not funny one. One where residents pay lots of money for service charges for low quality service if any at all.
Catera · 21 December 2024
Agent replied · 26 December 2024
Hi Catera, Thank you for leaving us a review and sharing your experience with us. We're truly sorry to hear about the issues you've faced with our emergency service. To understand your concerns better and provide a satisfactory solution, we would really appreciate it if you could provide more details about your issue. Please contact our team directly at contact@lqgroup.org.uk with 'Trustpilot' as your subject header. We are looking forward to rectifying your experience and turning it around for you. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThe four men who came to my flat all…
The four men who came to my flat all were very polite and kind and friendly gas workmen they had only been with you since 18 December 2023 and have come a long way keep training them keep up the good work. thank you one happy customer
Lynne · 20 May 2024
Agent replied · 11 June 2024
Hi Lynne,Thank you so much for your awesome review! 😊We’ve absolutely enjoyed reading your review and we’re so glad you’ve had the most wonderful experience. It certainly makes us proud to know all who came to your home delivered a polite and friendly service to you.Many thanks again for your kind comments, your feedback truly means the world.Customer Service Team
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