LQ London reviews

Hi Mrs Damba,Thank you very much for your amazing review!Your feedback certainly helps understand of the fantastic service our contractors are doing whilst in our resident’s homes too.We’re super delighted all went well with your appointment, our contractor has certainly made us proud 😊Many Thanks Customer Service Team

Hi Pauline, Thanks for leaving us a 4 star review 😊We're glad to know that the advisor you spoke with was courteous, supportive, and asked the right questions to make sure the correct team is scheduled to assist you. We hope the repairs go smoothly, and if you need any further assistance, please do reach out. Many Thanks Customer Service Team

Hi Les,Thank you so much for rating your most recent experience with 5-stars🙂We're sorry to learn your first appointment didn't go as planned and we apologise for the inconvenience caused to you.Many thanks for sharing your positive experience with us as well and we're over the moon everything went well, and the long-awaited repair has since been resolved.It's an absolute pleasure to help and feel free to let us know if there's anything else we can do for you.Many thanksCustomer Service Team

Hi Mohammed,We're so grateful for your feedback and we very much appreciate you bringing your concerns to our attention.We're saddened to hear residents have been experiencing issues for so long and we can honestly understand your reasons for leaving us this review.We can confirm an order was most recently raised to our contractor for the issue relating to the rodents and we're expecting them to attend soon and carry out a course of treatment.Further to your concerns with the lift, we also understand the failure with the lift isn't ideal and some of our residents may struggle using the stairs. We can confirm new parts for the lift is essential prior to the lift being placed back into service. These parts are currently on order and our lift contractor will be sure to return at their earliest opportunity to fit the new parts. In the meantime, we sincerely apologise for the inconvenience this is causing yourself and other residents too.We'd also love to gather further details from yourself so we can further look into your complaint as well as helping with the communal issues regarding graffiti and bodily fluids. With this in mind, please can you kindly email the details to us along with any complaint reference's you've previously been provided with where it'll be our utmost pleasure to help you.Our team here can be reached at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion too.Many ThanksCustomer Service Team

Hi Danny,Thank you so much for taking time to leave us a review.We’re pleased you’ve had a 5-star experience with our gas contractor and we’re thankful to you for letting us know how everything went for you.We’d also like to thank you for sharing your housing situation with us, we can imagine the difficulties it must be for you all and we sympathise with situation you’re in.As you may already be aware, we unfortunately made the decision to close our housing transfer option due to the high demand for housing. Sadly, we were finding this option to be a very long process whereby our residents were waiting many years for a suitable property to become available that met their needs.Having said this there are other options you may wish to explore and we’re seeing many residents moving successfully via a mutual exchange which is also deemed to be the quickest way to move. You may already be aware of this option but further details about the scheme are available on our website or by following the link provided below - we hope you find the information helpful. https://help.lqgroup.org.uk/help/tenant/housing-options/mex-how-toAlternatively, you’re more than welcome to seek housing advice from your local authority. We strongly recommend you reach out to them to further discuss your concerns as they may also be able to help with your housing needs.If of course we can be of further help or if you have any questions, by all mean please reach out to us and we’ll be sure to provide help and support wherever we can. Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request ‘Trustpilot’ is used as your email subject. Many Thanks Customer Service Team

Hi LJAdkins, Thanks for your review and sharing your feeling with us. We sincerely apologise for the frustrations you've been experiencing with the service charge increases. We acknowledge this must be disappointing for you, especially with the costs of everything seemingly going up. If you would like more detailed information regarding these charges. please approach us through email at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Your concerns are important to us and we're here to assist you. Many Thanks Customer Service Team

Hi,Thanks for highlighting this with us.We're really sorry you've had trouble trying to get in touch with us. We are not currently aware of any issues with the online forms on our website. sometimes clearing your caches on your web browser can help. We want to help sort any issues such as this, however, we'll need more information to do so, please email our team via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and rest assured someone will get back to you promptly. Many Thanks Customer Service Team

Hi Paulette,Thank you for taking the time to share your experience with us and we’re sorry to hear we haven’t quite met your expectations.Your review means a lot to us as we’re always looking at ways to improve our service and the comments made within your review will certainly help us along the way. If you're not already in touch with us, we would love to speak with you regarding the repairs needed in your home and to work with you to come to a resolution. Please feel free to contact us by email at lqdirect@lqgroup.org.uk with 'Trustpilot as your subject and we'll be more than happy to arrange for contact to be made with you.In the first instance we will arrange for the correct trade to come and have a look at the repairs needed inside your home and if they feel a supervisors inspection is needed they'll most certainly report this back to us. Unfortunately we're unable to arrange an inspection on request but we'll do everything we can to resolve any outstanding issues within the shortest time frame possible.Many ThanksCustomer Service Team

Hi Jack,Thank you for your review and for bringing this matter to our attention.We understand your frustration with the extended timeframe and ongoing issues with the gutters, and we apologise for the continued delay in fully resolving the problem.We'll be sure to follow up the repair with our maintenance team to find the cause of the delay, and hopefully have a more definitive answer as to when we can expect further progress.We sincerely hope this helps, but if you have any further questions, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot as your email subject) where it'll be our pleasure to help.Many Thanks,Customer Service Team

Hi Paulette,Thank you for your review. I'm happy to hear you're pleased with our great Customer Service Team and I'll pass on your kind comments to Jess. Sorry for any extended wait times you've experienced whilst trying to contact us. We've been receiving a really high volume of contact and we're working really hard to decrease our Customers wait times.Please feel free to contact us if you need any other information by emailing lqdirect@lqgroup.org.uk and we'll be more than happy to help. We recommend when sending your email 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service

Hi Customer,We welcome your feedback, and we appreciate you taking the time to express your thoughts and feelings with us.It saddens us to hear of your dissatisfaction and we sincerely apologise if we’ve failed to meet your expectations.We would like you to know we’re always here to help and if you have any questions regarding the service charges or lack of services being provided, we’d very much love to hear from you.Please feel free to reach out to us at any time by email at lqdirect@lqgroup.org.uk and by using ‘Trustpilot’ as your email subject where we'll gladly assist you further with your enquiries and concerns.Many Thanks Customer Service Team

Hi Nicola,Thank you so much for your awesome review!😊We absolutely love your feedback for Alfie and we’re super proud to hear he went above and beyond.This is truly fantastic and a huge thank you for sharing this with us too.Many ThanksCustomer Service Team

Hi Shaun, It's really unfortunate to hear about the distress you had to go through dealing with the slab issue in your rear garden. It's equally disheartening to hear about the delays in getting this sorted any trips and slips you suffered. We hope you're doing ok. Without having more information to have a deep dive into your case, it's difficult to find out what caused the delays. However, we can assure you that we always try to learn from past experiences to improve our services going forward. For us to better comprehend and address the issues you faced, could you please provide more details about your case by sending us an email to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header. Your insights are valuable, and they can help us prevent similar situations in the future. Many Thanks Customer Service Team

Hi James,Thank you so much for your amazing review!😊It’s so nice to read your lovely comments about Richard and we’re thrilled to hear of the fantastic journey you've had so far. We most certainly are very proud, and your feedback certainly helps us to understand how hard working and helpful our staff are too.We honestly appreciate your feedback and we’re sure Richard will be most grateful for your comments and kind words too.Many ThanksCustomer Service Team

Hi Darchy Midiman,Thank you so much for leaving us another amazing review! 😊We're overwhelmed by your fabulous review and we're glad to hear about the positive experience you had with our team. It truly is wonderful to know that our staff was able to provide you with the support and understanding you needed during a difficult time.We strive to offer exceptional customer service, and we're so proud to hear that our commitment to helping our customers and residents is reflected in your experience too.Once again, a huge thanks for sharing this with us, and we very much look forward to helping you again soon.Customer Service Team

Hi Faruk,Thank you so much for your review!😊We appreciate you taking the time to share your experience with us and we're glad to hear that the gas engineer was polite and cleaned up after himself. We work hard with our contractors to provide our residents with a positive experience, and we're happy to hear that you were satisfied with the service you've recently received from them too.Once again, a huge thanks for your amazing feedback and we hope to be of help again soon.Many ThanksCustomer Service Team

Hi Mr. Tomlin,Thank you for taking the time to leave us a review, and we're truly sorry to learn of your dissatisfaction with us.We understand and appreciate your frustration with our scheduling process for repairs and for the length of time expected to wait until your first appointment. We'll be sure to take your feedback into consideration as we're always looking to continue improving our services, and your feedback will certainly help us along the way.Currently, our procedure for manageable leaks would be to offer the first available appointment at the time of making us aware of the problem. Of course, if the situation changes whereby the leak is no longer containable, please do let us know, and we'll be more than happy to advise further.When attending your home, our operative will also carry out the repair if this is a viable option at the time. We appreciate that this may not always be the case as new materials may be needed, which will result in a return visit. However, it is possible that a temporary fix could be achieved to help you manage the situation.We sincerely hope explaining this is helpful to you, and we're always here and willing to answer any further questions you may have.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Feel free to contact us at any time, and it'll be our pleasure to help 🙂Many Thanks,Customer Service Team

Hi B Westwood,Thank you so much for your fabolous review!We're over the moon to know you're delighted with all the works we've carried out inside your home, and most importantly you've experienced a professional service from us and found our staff courteous too.We're so appreciative of your feedback, it's important for us to know when our residents are receiving a high level of service, and we'll continue to keep working hard to ensure the same quality of service is being delivered in the foreseeable future.Many thanks again! 😊Customer Service Team

Hi kk,Thank you for taking the time to leave us a review.We're so sorry to learn of your continued dissatisfaction, and we sincerely apologise if your experience has fallen short of your expectations.We're here to help and would love the opportunity to look into this matter further for you. To help us, please email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it will be our pleasure to assist.Sometimes multiple visits are needed to fully rectify the issue; this isn't unusual, especially with more complex repairs, but we understand the frustration this can cause and we offer our apology for this.Feel free to reach out to us at any time. It would be great to hear from you, and we'll be sure to do our utmost to help 🙂Many Thanks,Customer Service Team

Hi Paulette,Thank you for bringing your concerns to our attention, your feedback means a lot to us and we’re extremely sorry to hear we haven’t provided the service you hoped for.We would love to have the opportunity to help with your repairs and further investigate the cause of the delays with completing these for you.It'll be a pleasure to help Paulette and if you could kindly email your details to us we'll do everything we can for you. We are contactable at lqdirect@lqgroup.org.uk and we kindly ask you to mention 'Trustpilot' into the subject line of your email too.Many ThanksCustomer Service Team