LQ London reviews

Hi Anna,Thank you so much for taking the time to leave us a review and we're so sorry to hear of your disappointment.We're passionate about the service we provide our residents and we're always looking at ways to improve our services, therefore we appreciate and welcome your comments which are certainly a great help to us.In the meantime, if there's anything in particular we can do for you now, it'll be great to hear from you. Please feel free to reach out to us by email with 'Trustpilot' as your subject and we'll be more than happy to answer any questions you may have. We can be contacted at lqdirect@lqgroup.org.uk.Many ThanksCustomer Service Team

Hi Michelle, We sincerely appreciate you taking the time to share your feedback with us. It's great to hear that you've found our team, friendly and helpful. We deeply apologise, however, for any delays in carrying out your reported repairs. Maintaining the top-notch standards of our services is our main concern, and we're sorry that in your case we have not met this goal. Rest assured that your concerns have been heard and will be thoroughly address. To make this possible we ask that you send this information over to us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Your comments are extremely valuable, and they help us recognise the areas we need to improve on. We will do all we can to make sure any necessary repairs are done as quickly and efficiently as possible. Many ThanksCustomer Service Team

Hi Alan,Thank you for your review, and we appreciate you bringing this matter to our attention.We understand that dealing with water damage in your home can be stressful, and we're deeply sorry to hear about the issues you are facing with the roof. We're dedicated to providing high-quality service and we'll work diligently to resolve this matter.We acknowledge that the roofing works are part of our planned maintenance program, and whilst extensive planning is involved, we understand your concerns. We will be sure to inform our Project Manager overseeing the works for further assistance.If you have any additional questions or concerns, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk, and we'll gladly assist you. When contacting us, it would be helpful to use "Trustpilot" as your email subject.Many ThanksCustomer Service Team

Hi Walter,We’re so sorry to hear we’ve failed to meet your expectations but we appreciate you bringing your feelings to our attention. We strive to offer great service to our residents and we do our best to resolve problems with minimal fuss. If there’s anything we can do to help we would love to be given the opportunity to discuss your concerns in more details with you.If you’re open to discussing your review, please email your details to us at lqdirect@lqgroup.org.uk and it’ll be a pleasure to help.Many ThanksCustomer Service Team

Hi Karl,Thank you for your review and for bringing your concerns to our attention.We understand why damp and mould are a worry for you, and we're truly saddened to learn how it's affecting your children. We sincerely apologise if we've failed to address the issues as you had hoped which is naturally concerning for us too.We would very much love to help with the repairs needed in your home and work with you to find a resolution.With this in mind Karl, could you please email the details to us so we can further investigate this matter. We're reachable at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' be used as your email subject on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi P Dauphin, Thank you for taking the time to leave us a 4 star review!We're so pleased to hear that your gas system is working fine and that you feel safe in your home. Your safety is our top priority, so having these checks carried out yearly is of utmost importance to us. Many Thanks Customer Service Team

Hi Vany,Thank you so much for your wonderful review! 😊We've absolutely enjoyed reading your review, and we're so happy that you're enjoying your experience with us.It's our mission to provide a comfortable and supportive environment for everyone, and we're committed to creating a community where people can happily live.Many thanks again for sharing this with us. We value your feedback so much and appreciate your kind words too.Customer Service Team

Hi B&J Nurse,Thank you so much for your review and for bringing this matter to our attention.We're so sorry for the difficulties you've experienced. It's important to us that all residents feel safe and comfortable in their homes, and we apologise profusely that the recommended concerns raised by an OT are yet to be addressed.We would like to investigate this matter further to find out what's causing the delay and to provide you with an update.Please kindly email the details to us at lqdirect@lqgroup.org.uk where our dedicated team will gladly assist you. It would be most helpful if 'Trustpilot' is used as your email subject when contacting us on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Roksan, Thanks for leaving a review and highlighting this with us. We're really sorry you've had to wait an extended time without any updates regarding when the work will be completed. We understand how frustrating this can be. We want to assist you with this but we have limited information via this platform, Could you please send us more details to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? One of the team will provide you with the most recent updates we have available. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Miss Begum,Thank you for sharing your experience with us.We're truly saddened to hear about your feelings, and we offer our sincerest apology if we have failed to provide the help and support you were hoping for.We would love to assist with the cleaning and repair issues to ensure your concerns are addressed appropriately. To help us do so, we invite you to email your concerns to our dedicated team at lqdirect@lqgroup.org.uk. When contacting us, please can you kindly use 'Trustpilot' as your email subject.We look forward to hearing from you soon.Many Thanks,Customer Service Team

Hi Paul, Thank you so very much for your 5 star review! It make us so happy to know the engineers that attend your home are so helpful and efficient. Many Thanks Customer Service Team

Hi Geraldo,Thank you for taking the time to leave us a review, we welcome your feedback and we’re saddened to hear you’re unhappy with some of our services.We’re always committed to providing a fantastic service and we’re passionate about putting our residents at the heart of everything we do, so we’re naturally concerned to learn of your dissatisfaction with us, but rest assured we've certainly taken onboard your feedback.In the meantime, if there's anything specifically you would like our help with, please do let us know and it'll be our pleasure to do our best for you.We have a fabolous team here and we're reachable by email at lqdirect@lqgroup.org.uk. Feel free to reach out to us at any time with 'Trustpilot' as your email subject and we'll be sure to help you.Many ThanksCustomer Service Team

Hi Reece,Thank you so much for taking the time to share your recent experience with us 😊We're delighted to hear that you found our Customer Service Advisor helpful and that they were able to arrange an emergency repair service for you.We understand that clear communication is essential, and we apologise for the difficulties caused by the phone connection. We'll be sure to pass on your feedback and investigate the cause for this to happen.Many thanks again for your feedback, it's much appreciated, and we hope we can be of assistance again soon.Customer Service Team

Hi Peter, Thank you for taking the time to express your thoughts and feelings with us. We strive to provide excellent service and are disappointed to hear that your experience has not reflected that. We value your feedback and will use it to improve our service.Our team would really welcome the opportunity to look into your concerns in more detail. If possible, could you send us an email outlining what's gone or going wrong to lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header? We're confident we can turn things around for you. Many Thanks Customer Service Team

Hi James,Thank you so much for your review and for raising your concerns with us here.We're saddened to learn there's a few issues that are concerning for you, we fully understand why they’re causing a worry and we’re very sorry to hear the mould is affecting your wife’s health too.We'd very much love to gather further details from yourself so we can work with you and look at ways we're able to help in resolving them.Mould and damp issues are concerning for us too and we have a specialist contractor who'll be able to carry out an assessment on your home and to identify what’s causing the mould and damp. We're also able to offer pest control treatment for rodents as well.If you're not already in touch with us, please feel free to email your concerns and personal details to us here at lqdirect@lqgroup.org.uk where one of our helpful advisors will do their utmost for you. It'll be most helpful to us as well if you could kindly use 'Trustpilot' as your email header on this occasion.Many ThanksCustomer Service Team

Hi Everlyn,Thank you very much for taking time to leave us a review!We’re delighted your recent visit went well for you and the gas engineer still came to your home despite having the incorrect contact details, we’re so glad to hear this too and it certainly helps us to understand what an amazing job they’re doing for us.Many thanks again Everlyn, your feedback means so much to us and we’re appreciative of your 5-stars too😊Customer Service Team

Hi Customkarener, Thanks for taking the time to leave us a review. We certainly value the opinions of professionals and your satisfaction is important to us. Regarding your concerns about the boiler, kitchen and bathroom, we are more than willing to delve into this further to understand the situation better. To help us do this, could you please send us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? We're looking forward to delving into this matter and will then get back to you as soon as we can. Many Thanks Customer Service Team