LQ London reviews

Hi Jacqueline, Your positive 5 star feedback is much appreciated!We're thrilled to hear that our team has been polite and enjoyable to interact with. Our goal is always to provide a service that you are happy with and it sounds like we've hit the mark. Many Thanks Customer Service Team

Hi Ronald, Thank you for raising your concerns with us. We sincerely apologise for the delay in repairing the toilet system. So we can look into your repair in more detail, and find out what is causing the delay, please can you email your information to the team at lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject line and we'll be on hand to help. Many Thanks Customer Service Team

Hi M.Ahmed,This is fabulous to hear and thank you so much for rating your recent experience with 5-stars!It’s our pleasure to help and you’re most welcome too 😊Feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Jan,Thank you very much for your amazing 5-star review! 😀Your kind comments have certainly made us smile and we’re thrilled you’re loving the service and care from us. It’s certainly the kind of service we always aim for and our staff work hard in delivering too.A huge thanks once again for sharing this with us, it’s much appreciated, and we look forward to helping you again soon.Customer Service Team

Hi Paul,Thank you so much for taking time to leave us a review!🙂It’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s something else we can do for you.Many ThanksCustomer Service Team

Hi Michael,Thank you so much for your review and feedback.It makes us really happy to read you're happy with your home and area. We have a dedicated team that can look into the garden enquiry therefore, please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line.Many Thanks Customer Service Team

Hi Customer,Thank you so much for sharing your thoughts with us.We're saddened to learn or your dissatisfaction which is naturally concerning for us too. We want more than anything for our residents to be happy with their home and we'd love to help with any concerns that you may have.To help us make us make it possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.It'll be great to hear from you so feel free to reach out to us at any time 😊Many ThanksCustomer Service Team

Hi Karen,Thank you so much for taking the time to leave us a 5-star review! 😊We're delighted to hear about your positive experience and we're glad you were satisfied with the service you received. It makes us proud to know that you had the best possible experience and we're happy to have met your expectations with the job.Thank you once again for sharing this with us, and we can't wait to assist you again soon.Customer Service Team

Hi Jennifer, We really appreciate you taking the time to leave a 5 star review!We're delighted to hear about your positive experience and it's our pleasure to promptly deliver a high-quality service. We look forward assisting you again in the future. Many Thanks Customer Service Team

Hi Felice,Thank you so much for your fabulous review! 😊They really are an amazing team and we're so pleased you had the opportunity to experience their professionalism first hand.It's so lovely to read such lovely comments and we can't thank you enough for sharing your experience with us too.Many ThanksCustomer Service Team

Hi Tsehai,Thank you very much for your 5-star review! 🙂We’re delighted you had a wonderful experience with one of our advisors and it makes us so happy to know the advisor was polite and helpful with your enquiry.Your feedback certainly helps us to understand what a fab job the team are doing for our resident, so we really do appreciate you sharing this with us.It’s always with pleasure to help and we hope to be of assistance to you again soon!Many ThanksCustomer Service Team

Hi Greg,Thank you very much for your review!😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our gas engineers are delivering a great service to our residents too.Many ThanksCustomer Service Team

Hi Mark,Thank you so much for rating your most recent experience so highly.It makes us proud to know our plumber has done an amazing job and he was friendly towards you during the time spent in your home.It really is wonderful to read such great feedback and it's reassuring for us to know of the fantastic work our operatives are doing for our residents too.Many thanks again and we look forward to helping you again soon.Customer Service Team

Hi Laurie, Thank you so much for the 5 star rating!We're so happy to hear your happy with the works completed. We apologise for any delays you are experiencing with your window and door repairs. Would you mind sending us an email with your information detailing the outstanding repairs to lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject header. This will help our dedicated team to address this promptly and provide an update. Many Thanks Customer Service Team

Hi Linda,Thank you for leaving us a review.We're truly saddened to learn of the experience you've recently had. We certainly feel your dissatisfaction when this happens, and we understand the upset it causes as well.Whilst we appreciate you've had a negative experience, sadly it's also beyond our control when homeowners decide to retract from the sale 😥If of course there's anything further we can do to help you look for another suitable home, your more than welcome to reach out to us at any time and it'll be our pleasure to help.Many ThanksCustomer Service Team

Hi Karen, Thanks so much for your 5 star rating. That's fantastic news! it's great to hear that Phil was able to handle what seemed like an impossible situation. We're glad everything worked out. Many Thanks Customer Service Team

Ho Jojo, Thanks for leaving a review to share your concerns. We would greatly appreciate the opportunity to understand the heating issues in your home. Since we have limited information via this platform, it would be beneficial if you could email us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, where a team member will be eager to assist. Many Thanks Customer Service Team

Hi Jozie,Thank you so much for your 5-star review!We're delighted you had the best possible experience and you're happy with our operatives from K&T. It's certainly nice for us to hear this too and we really appreciate you taking the time to let us know.Many thanks again and we look forward to helping you again soon 😊Customer Service Team

Hi Adam,Thank you so much for your review!It sounds like your recent experience went perfectly for you, which is fabulous to hear.We shall continue working hard to deliver a great service, and we hope we can be of further help again soon 😊Many Thanks,Customer Service Team

Hi Edward, Thanks for taking the time to review our services. We're sorry if any questions we asked were a crossover of the ones you'd already answered on your original request. We'd be keen to investigate this and understand what's happened. To make this possible it would be great if you could email the team via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Jennifer,Thank you so much for taking time to share your thoughts with us.We're pleased you're happy with the service received and it's our absolute pleasure to help you. Wishing you a lovely day too!🙂Many ThanksCustomer Service Team

Hi Janine, We're extremely pleased to hear that you found our gas engineer to be very pleasant and thorough. Thank so much for taking the time to write this. Hopefully if you feel our service merits it, next time we can get a 5 star review! 😊Many Thanks Customer Service Team