Trusted Agent profile · London
★★★★★
2,501 reviews across 2 platforms
29-35, West Ham Lane, London, E15 4PH
Part of LQ, see every office.
LQ's office in London, at 29-35, is rated 3.1 out of 5 across 2,501 reviews on two platforms, including 411 Google reviews rated 1.9.
Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleThese guys are a joke. Its probably not their fault, let's face it, they are probably understaffed and budget due to government cuts and the whole setting up a company to operate public service is a joke too. but anyway, based on what is going down at Meath crescent in Bethnal green, globe town, they cannot manage anything
1/5
GoogleHave two complaints and both refer to housing Ombudsman. I have been threatened by neighbour and they don't care. They just want your money DO NOT BUY OR RENT FROM LNQ
5/5
TrustpilotFly Tipping reported by e-mail
Fly Tipping reported by e-mail. Sorted,Tel. chat with Mr. Taiwo - satisfactory.
Hi Ronald,Thank you very much for your feedback and for rating us with 5-stars.We always strive to offer the best service for our residents so we're delighted to hear your enquiry with fly tipping was sorted for you. It's not nice seeing things like this happen but we appreciate you reporting it to us as well.Should you need us for anything else Ronald, feel free to reach out to us at anytime and it'll be our pleasure to help.Many ThanksCustomer Service Team
1/5
Googlethe worst experience living at the apartment managed by L&Q. I keep asking to fix how water problem but they can't somehow fix for 7 weeks. If you like to live without hotwater during winter at your apartment for a few months, L&Q is the place to go. Good luck with it!!! :(
1/5
GoogleLack professionalism in their lettings services. Literally only interested in what brings them money. Sign off emails without names, no contact, no phone numbers, a shambolic landlord.
1/5
GoogleNever ever buy a shared owner ship property from L&Q. One of the worst associations scavenging on blood of hard earners. Totally carless and appalling in resolving issues. The staff is worst than government office staff in third class countries and treat the tenants like third class citizens.
1/5
GoogleTerrible customer service, staff are extremely unhelpful. Takes months for anything to get done. They need to look at their management teams as the service they are providing is extremely poor.
1/5
GoogleAVOID AVOID AVOID. Awful service for residents. We’ve been waiting over 2 years for a date for cladding repairs. Can’t move, can’t sell, can’t remortgage. They refuse to speak to residents, emails go unanswered and still no repair date in sight.
1/5
GoogleAbsolute rubbish..... repairs never get done, the pumps on the sewers keep breaking, my house stinks of sewage, all the street lights have gone in the close nothing has been done about it and all the repairs I report in my property never get fixed, it's an absolute joke, what am I paying rent for? 😡 …
1/5
TrustpilotOh dear where do we start- appalling…
Oh dear where do we start- appalling today,,,
Hi Mr Penn,Thank you for your review. We’re very sorry to hear you’ve had such a frustrating experience with us, but we appreciate you bringing your concerns to our attention.We always aim to deliver a great service to our customers, so we offer our sincerest apologies if the service you received wasn’t to your expectations on this occasion.Our dedicated team will be more than happy to help and would love to be given the opportunity to assist you further with your enquiry. Please could you contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we’ll work with you to help resolve any issues you’re experiencing.Many ThanksCustomer Service Team
5/5
TrustpilotIf any work or repairs need doing,If…
If any work or repairs need doing,If they can .telephone staff are very helpfull.and polite.
Hi Catherine,We’re most grateful for your positive review and we thank you for sharing your thoughts with us.We’re passionate with service we provide and it’s truly amazing to hear our customer service team have ticked the boxes - Thanks again it’s much appreciated!Customer Service Team
1/5
TrustpilotHopeless
Not much point in writing a review as nothing ever changes.
Hi Diana,Thank you for your feedback and we're really sorry to hear you feel this way.We have a great team who'll be more than happy to help with any concerns you may have, and they'll do everything they can to provide support in resolving any of your concerns for you.If you would like to speak to us we'll be more than happy to hear from you. We can be contacted by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is in the subject line of your email as this would be helpful to us.Many ThanksCustomer Service Team
1/5
GoogleJudging from the reviews/complaints below now I also understand how they gulped up my deposit, very unprofessional. Be very careful their application team boosts you up to make the holding deposit then their referencing team will wear you down.
1/5
GoogleIf I could give them a 0 I would. Scamming tenants, cancelling contracts a DAY before move-in and refusing to give holding deposit back. Do not trust them
1/5
GoogleWorst Landlord has no care or respect for the residents. Despite years of complaint did not deal with parked vehicles on a car free development and many more.
5/5
TrustpilotGood customer service from the advisor…
Good customer service from the advisor & lovely & polite
Hi Latoya,Thank you so much for leaving us a 5 star review, it's truly appreciated!We're so glad you've had a great experience and the advisor was welcoming.It's always a pleasure to help and if you need us for anything in the future, please do not hesitate to reach out to us.Many ThanksCustomer Service Team
1/5
GoogleSHOULD OF READ THE REVIEWS!! STAY AWAY !! SCAMMERS ! THEY WILL TAKE YOUR HOLDING DEPOSIT AND THEN REJECT YOUR APPLICATION AND WILL NOT REFUND YOU. STAY AWAY UNLESS YOU WANT TO LOSE MONEY !!! AVOID VOID AVOID
1/5
GooglePossibly the most shameless gang of scammers I've had the misfortune of coming across. These dumb dumbs couldn't build a sandcastle. Stay away
1/5
GoogleStaff are so so rude! When they know there is a high demand for a flat they have no business in being nice or provide information. Ridiculous!
5/5
GoogleReported a few repairs. The Customer Services lady was patient and polite issued were resolved, the first within a few hours and the other within a week.
5/5
GoogleBest social housing landlord we ever had, been with them 12 years. So kind caring, always do repairs, easy get hold of. Quality properties... Good rent service charge not high compared other housing trusts give value for money. Way better than council. Take pride in there homes.
1/5
GoogleHighest concentration of incompetence I’ve ever encountered
1/5
GoogleDo not trust these people, they will do what essentially amounts to theft from you. Look at the other reviews. Do not trust anyone from L&Q.
1/5
GoogleDisgusting!!!!!! I have a mountain of rubbish outside my property rats dancing around my feet and nothing has been done! it is a disgrace both my child and i have respitory problems and have been hospitalised due to the fumes from the household waste outside my kitchen! Worst Housing Association EVER!!!!!!!!
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Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
