1/5
GoogleHorrendous customer service.
Trusted Agent profile · London
LQ London reviews
★★★★★
2,479 reviews across 2 platforms
29-35, West Ham Lane, London, E15 4PH
Part of LQ, see every office.
LQ's office in London, at 29-35, is rated 3.1 out of 5 across 2,479 reviews on two platforms, including 411 Google reviews rated 1.9.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleThe worst service ever!!!
1/5
GoogleA resident of 11 years whose life for the last 4 has been made progressively worse because of this company.
1/5
GoogleWorst place ever everything brakes down don't care about residents poor customer service.
1/5
GoogleThis as got to be the most selfish housing association ever, these moto "where homes matter " but thay must add but not the tennents.!!
1/5
GoogleRating only, no written review.
1/5
GoogleI call them 15 min. ago and they try lie to me. I'm never see that kind of people in my life.
1/5
GoogleNot even a thousand words can say enough about how despicable their customer service is. Absolutely disgusting how they treat disabled tenants.
1/5
GoogleAbsolutely the worst housing association around!!! 2 years for a repaor6???
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleWorst customer service and amateur staff who have no clear WHAT they are talking about! They don't even deserve a star as a rating!
1/5
GoogleVery bad housing service...rude...bad properties...2 years or more if anything done when reqwesting repaire.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
TrustpilotRent issues
Great service
Agent replied · 25 December 2025
Hi Norma, Thank you so much for the 5 star review! We're glad to hear you had a great experience and look forward to helping you the next time you need us. Many Thanks Customer Service Team
1/5
GoogleAs a former employee I can only say that East Thames cares little for residents and even less for its staff.
1/5
Google2 weeks and my boiler still has not been fixed. They keep saying am appointment is booked but never turn up.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleAwful customer service
5/5
TrustpilotAll good no problem
4/5
GoogleGot my heating fix fairly quick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
