2/5
GoogleCustomer service are absolutely terrible. Don't know how to treat rent paying customers with respect.
Trusted Agent profile · London
LQ London reviews
★★★★★
2,479 reviews across 2 platforms
29-35, West Ham Lane, London, E15 4PH
Part of LQ, see every office.
LQ's office in London, at 29-35, is rated 3.1 out of 5 across 2,479 reviews on two platforms, including 411 Google reviews rated 1.9.
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Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat place to work. Going through lots f changes for the better.
1/5
GoogleNothing worth seeing here. The neighbourhood is very run down and rather unsavoury
1/5
GoogleBy far the worst company I have dealt with. Appalling customer service, very disappointed.
5/5
GoogleI gave them 5 stars for being the worse housing association
5/5
GoogleGreat place to work with very friendly atmosphere.
1/5
GoogleRating only, no written review.
1/5
GoogleAbsolutely rubbish! Poor customer service, unresponsive, don't fix anything, difficult to reach
1/5
GoogleAwful. They don’t care about their buildings.
1/5
GoogleYou can't give a zero star review.... nuff said.
5/5
GoogleA great place to work.
1/5
GoogleRating only, no written review.
3/5
GoogleA few great housing mangers in here.
1/5
GoogleWorst service ever!!!!!
1/5
GoogleBad customer service
5/5
GoogleReally pleasant staff
1/5
GoogleNever go to work for Hotelcare!
1/5
GoogleRepair service is rubbish
3/5
GoogleNice open-plan space.
5/5
GoogleExcellent housing group
5/5
GoogleGreat customer service
1/5
GoogleRating only, no written review.
1/5
TrustpilotPaint all over
No dust sheet used.
Agent replied · 23 October 2024
Hi Christopher,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction.We apologise profusely for the inconvenience caused by the lack of contact, we appreciate the frustration and disappointment this causes too.We would be more than happy to investigate this matter further and assist you in resolving the issue.To assist us in this process, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will gladly help put right what went wrong.We hope to hear from you soon 🙂Many Thanks,Customer Service Team
5/5
TrustpilotProfessional process
Rating only, no written review.
Agent replied · 26 December 2024
Hi DarrenWe are absolutely thrilled with your 5 star review and acknowledgement of our professional process. We always aim to deliver a fantastic experience and your feedback is important to us. Many Thanks Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. LQ hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
