LQ London reviews

Hi Ditas duque,We're so grateful for you feedback and we appreciate you rating your most recent experience with 5-stars too.We're chuffed to hear your heating and hot water was restored so quickly albeit the engineer arriving later than expected to which we offer our apology for the inconvenience caused to you.Your feedback certainly means the world to us, and we thank you once again for letting us know of your experience with us.It’s always with great pleasure to help so feel free to let us know if there’s anything else we can do for you 😊Many ThanksCustomer Service Team

Hi Shane,Thank you so much for your amazing review! 😊We very much appreciate your kind words and we're glad to hear that you've had positive experiences with our repair services. We always strive to provide prompt and efficient assistance, and we're happy to know that our communication and responsiveness have met your expectations.Many thanks again and we hope to be of assistance again soon.Customer Service Team

Hi JA, Thanks for sharing your feedback with us.We can understand why the situation might be frustrating for you. Our standard procedure is to carry out repairs when and where we can, and replace components if they are indeed beyond repair. It's disheartening to hear that you've had an unsatisfactory experience up till now.To properly address this, we kindly request you to get in touch with our dedicated team at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. This way, we can provide you with more specific assistance regarding your concern. Looking forward to hearing from you soon. Many Thanks Customer Service Team

Hi Anne,Thank you so much for your 5-star review! 🙂We appreciate your kind words and we're thrilled to hear about your positive experience. It's wonderful to know that our maintenance team was able to provide you with a prompt, professional, and friendly service. We always strive to deliver excellent customer service and we shall keep working hard to continue offering that same quality service to you.Many ThanksCustomer Service Team

Hi Tas,Thank you so much for your review.We appreciate you bringing this matter to our attention and we're extremely sorry you’ve had a disappointing experience with one of our call handlers.We feel the upset this causes, and we apologise profusely if this is the experience you had on this occasion.With all boiler breakdown repairs, our customer services team are obliged to offer an appointment with the relevant contractor within 72 working hours for the first call. If however, there's any vulnerabilities in the property (that we're aware of) we should be following a different process.We're not entirely sure what happen on this occasion, but it could be that some personal information may need updating on your account, especially if there's anyone at home with a vulnerability.With this in mind, we strongly recommend your personal details are checked and corrected with any missed information that would help us in raising any future repairs for you. This can now be done online at www.lqgroup.org.uk/onlineaccountAlternatively, feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to check the information for you.Many ThanksCustomer Service Team

Hi Christine,Thank you very much for taking time to let us know how your appointment went with Meadows.It's with great pleasure to learn of the amazing work they're doing for our residents and most importantly we're chuffed to hear you're pleased with their service and with the job they recently carried out.Many thanks again for sharing this with us, your feedback is certainly reassuring and we hope to be of help again soon🙂Customer Service Team

Hi Kay,Thank you so much for talking the time to express your concerns with us here and we’re so sorry to hear how they've had an impact on you too.We'd love to further assist you with the outstanding issues with your home and work with you to find a resolution.To help us achieve this, we kindly invite you to email the details to us and our team will do their utmost to help with your concerns.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject on this occasion.We hope to hear from you soon😊Customer Service Team

Hi RB,Thank you so much for your 5-star review!We're so pleased you've had a positive experience and the Swale engineer done a great job in restoring your hot water for you. We sincerely hope there's no further issues too 🤞We're of course here for you is further help is needed and you’re more than welcome to email us at lqdirect@lqgroup.org.uk where it’ll be our utmost pleasure to help you.Many ThanksCustomer Service Team

Hi Mohamed, Thanks for taking the time to leave a 5 star review 😊We're so pleased to hear that you had a positive experience and this was down to Azraful! It's our pleasure to make sure all your questions are answered so you feel confident going forward with the rental. Many Thanks Customer Service Team

Hi Caroline,Your review is important to us and although we haven’t quite met your expectations, we want you to know we value your comments and concerns as they help us to learn from where we’ve gone wrong.We’re always open and willing to discuss any concerns or outstanding issues in more detail with you and to start the process we kindly ask you to email the details to us at lqdirect@lqgroup.org.uk. Please can you kindly ensure ‘Trustpilot’ is used as your email subject as this information will be most helps to us as well.We very much look forward to hearing from you and offering you our assistance. Many ThanksCustomer Service Team

Hi Deolu, We really appreciate your fanstastic 5 star review!It makes us so happy to know that you had an amazing experience with our services and that our team was kind and understanding throughout your journey. Your recommendation means the world to us- thank you! Many Thanks Customer Service Team

Hi Tashaun,Thank you very much for leaving us a 5-star review! We love how Rita provided you with such a positive experience. It's wonderful to know that she was able to explain things clearly and make you feel comfortable.It's always with great pleasure to read such amazing feedback. Thank you once again for sharing your wonderful experience with us 😊Customer Service Team

Hi Malgorzata, We're truly sorry to hear about the problems you're experiencing and we sincerely apologise for any inconvenience this may have caused you. We understand your concerns and it's regrettable to hear that your experience with our service has been less than satisfactory. Our complaints team is fully aware of your case and this has not been overlooked. The team are actively in communication with you regarding this matter. We genuinely appreciate your patience and understanding. We're committed to resolving this issue as quickly as possible according to our guidelines and responsibilities. We're also here for you, should you need us. Please do not hesitate to reach out and let us know how we can assist you further. We can be contacted at lqdirect@lqgroup.org.uk. Please use 'Trustpilot' as your subject header when sending us an email. Once again, we apologise for any inconvenience and truly appreciate your patience. Many Thanks Customer Service Team

Hi Mr Chin,Thank you for taking the time to leave us another review.We're always passionate about the service we deliver so it's important for us to know when things don't go well. It also allows us the opportunity to work with you to help put things right.We're truly sorry to hear you feel this way and we can't express enough the importance of your feedback; however, our offer still stands and if we can be of further help, we would very much love to hear from you.Please do let us know by emailing us as previously advised and we’ll be more than willing to offer further help and assistance with your concerns.Many ThanksCustomer Service Team

Hi Swimmer,Thank you so much for your amazing feedback!We're pleased to hear all went well with the recent gas safety check appointment, and it's great to know the operative was a pleasure to be with too.A huge thanks again for your review! Your feedback means a lot, and we look forward to helping you again... hopefully sometime soon 😊Customer Service Team

Hi Eugenija,Thank you so much for leaving us a 5-star review! 😊We appreciate your kind words about the engineer's service, and we're pleased you found him informative and helpful. We understand and feel your frustration about the rebooking process to which we apologise for and will take your feedback into consideration as we continue to improve our services delivered by our contractors.Many thanks again for your feedback, it’s much appreciated and we look forward to helping you again soon.Customer Service Team

Hi Chris,Thank you so much for leaving us a 4-star review!We're deeply sorry to learn that multiple visits were needed to complete the work. We can imagine the inconvenience and financial strain this caused you, for which we offer our sincerest apology. We certainly appreciate your patience and understanding during the whole process, and we're pleased to hear that the second engineer was able to successfully fix the boiler. We love that you found K&T friendly and helpful too.Many thanks again, Chris! Your feedback is greatly appreciated 😊Customer Service Team

Hi Gillian,Thank you very much for sharing your experience with us following the issue with the roof leaking.We're so sorry you had to experience this problem but it's great to hear our roofer was lovely and helped to identify the cause of the problem.We can confirm the repair is currently with our extended repairs team and they'll be sure to update you with further information as soon as it becomes available to them.In the meantime, if you have any further questions, by all means please let us know and we'll be sure to help you with these.Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Smith Thomas,Thank you for your 5-star review! 😊We’re so pleased the engineer ticked all the boxes, it’s reassuring for us to hear this too. Most importantly we're delighted you had a positive experience and received an amazing service.Many thanks again for your feedback!Customer Service Team

Hi Daryll,Thank you so much for taking time to share your recent experience with us.It's great to hear you're finding our online services easy to use and you're pleased with the correspondence received from us too.Your feedback is certainly reassuring for us as well and it helps us to understand where our services are meeting our residents’ expectations so a huge thank you once again for sharing your experiences with us.We're looking forward to helping you again…. hopefully sometime soon 😊Customer Service Team

Hi,We welcome your review and we’re grateful to you for bringing this matter to our attention.We’re so sorry if our service has failed to meet your expectations and we understand your frustration with the delay in getting this matter resolved for youWe also offer our sincerest apology for the inconvenience caused by the cancelled appointment and the time it has taken to progress this repair.We’re committed to providing a high standard of service and we’d very much love to have the opportunity to investigate this matter further as well as provide yourself with a current update.With this in mind, we kindly invite you to email your details to us where it’ll be our utmost please to help with your enquiry.We have a fab team willing to help and we’re reachable at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned within the subject line of your email too.We hope to hear from you soon 🙂Many ThanksCustomer Service Team

Hi Priscilla,Thank you for sharing your feedback with us. We very much appreciate you bringing your concerns to our attention.Typically, when rodents are causing issues inside your home, our contractors will first carry out treatment to address the problem before we proceed with proofing your home. This process is crucial to ensure that the mice are not trapped inside your home during the treatment process. Our pest control contractor will then advise us on any necessary proofing works to help prevent the mice from returning.We hope this information helps and clarifies our processes for you. Please don't hesitate to reach out if you have any more questions or concerns, and it'll be our pleasure to help wherever we can. You can contact us via email at contact@lqgroup.org.uk, and we kindly ask that you mention 'Trustpilot' in the subject line of your email. Feel free to get in touch anytime; we welcome the opportunity to gather more details and explore how we can further assist you.Many Thanks,Customer Service Team