LQ London reviews

Hi Theodore, Thank you for reaching out to us and sharing your concerns. We're sorry for any issues with your application process. London Living Rent is a government-backed scheme, and we have strict criteria that needs to be met to qualify for it. Unfortunately, as you didn't meet the requirements, we have offered alternative options that may be available to you. If we can be of any further assistance, please do get in touch with us at lqdirect@lqgroup.org.uk, using 'Trustpilot' as your subject header, and we'll investigate your concerns and ensure that our processes are transparent and fair.We wish you all the best with your search. Many Thanks Customer Service Team

Hi Stella,We appreciate your review and we're thankful for your feedback.We're truly saddened to read your comments and we understand why they would be upsetting for you too.We take all concerns seriously and are committed to providing a safe and respectful environment for all residents. Such behaviour will not be tolerated, and we are dedicated to investigating your concerns.Please feel free to email full details of your concerns to our dedicated team at lqdirect@lqgroup.org.uk, (with 'Trustpilot' in the subject line), and we'll be sure to arrange contact with you to discuss your review and concerns in more detail.Many Thanks,Customer Service Team

Hi Sammy,Thank you for rating your recent experience with us.Your feedback means the world to us, and we're chuffed to hear that you had a positive experience with Tamara. We're sure Tamara will be delighted with your kind words too.Many thanks again, Sammy! It's our pleasure to help, and we hope we can be of assistance again soon 😊Customer Service Team

Hi Maggie,Thank you so much for leaving us a review!We're very sorry your recent repair appointment wasn't what you expected, and we apologise for the inconvenience caused to you.We can understand your frustration with what's happened, and we would like to help you in putting right what may have gone wrong.To help us achieve this, please can you kindly email the details to us along with your full address, where our dedicated team will be more than willing to look into this matter for you. We're reachable at lqdirect@lqgroup.org.uk, and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Many thanks, and we hope to hear from you soon 🙂Customer Service Team.

Hi Yassin,Thank you so much for your review and for choosing your new home with us 🙂We’re so grateful for your feedback and we thank you for taking time share your recent experience and kind comments for Harry & Sefik too.It's so nice to know we have a great team offering an amazing service and we’re sure your continued journey with us will go just as well.Many ThanksCustomer Service Team

Hi Vincent,Thank you so much for your amazing review!We're chuffed to hear about your positive experience, and we're delighted to know that you received excellent service from Azfarul. It makes us proud to have such a great team member doing an amazing job. Most importantly, we're happy that you've found your new home with us.Many thanks again for sharing this with us; it's truly appreciated 😊Customer Service Team

Hi,Thank you very much for your feedback and for letting us know how your recent appointment went.We're sorry to hear there were some issues with your heating and hot water and if you're still experiencing the same problem, please let us and we'll be sure to help you resolve this.We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we recommend 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help😊Many ThanksCustomer Service Team

Hi John,Thank you for your review!Your feedback is important to us, and we offer our sincerest apology if you feel our service haven't quite met your expectations.We've certainly taken onboard your comments and we're truly saddened to hear you feel this way.We've contacted the building surveyor and repairs team and have requested a speedy repair of the sink holes. We're more than happy and willing to discuss the repair in more detail with you. Please email us at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Debbie,Thank you so much for your fabolous review! 😊We’re over the moon to hear about the fantastic service you’ve recently received form us and most importantly we’re delighted you’ve had a 5-star experience.It’s our absolute pleasure to help and we look forward to assisting you again soon.Many Thanks Customer Service Team

Hi Inga,Thank you so much for your fabulous review!It's great to hear that you're happy with the finished work. We appreciate your kind words and positive feedback following your recent experience with us.A huge thanks once again, and we very much look forward to helping you again 😊Customer Service Team

Hi Andrew, Thank you so much for your 5 star review! It's wonderful to know that Mark provided such helpful, professional, and friendly service. Well done Mark! 😊Many Thanks Customer Service Team

Hi Elias,Thank you for sharing your feedback with us.We understand your frustration with the ongoing hot water issue. It's unacceptable to be without hot water for an extended period, especially after the problem has been identified. We sincerely apologise for all the trouble you've experienced and for the continued delay in resolving this for you.We appreciate your patience so far, but we also understand your increasing concern. Rest assured, we're committed to resolving this situation and would greatly appreciate your input to help us achieve that.To assist you further, please feel free to email us the details along with your full address at lqdirect@lqgroup.org.uk and use 'Trustpilot' as the subject of your email.Many Thanks,Customer Service Team

Hi Sheena,Thank you so much for the 5 star review,It really is great for us to read the plumber was nice and understanding and your repair was fixed quickly and professionally, This certainly makes us really happy.We really do value your feedback and would like to thank you again for taking the time to share this with us,Many Thanks,Customer Service Team,

Hi Sam,Thank you so much for your review and for sharing your thoughts and feelings with us.We strive to provide our residents with a positive living experience, and we're disappointed to hear that your expectations were not met. Rest assured, we value your feedback as it helps us to understand where potential improvements would be welcomed by our residents.If there's anything specific we can help you with, we'd love to hear from you and have the opportunity to discuss your concerns in more detail.To help us make it possible, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to assist wherever we can.Many Thanks,Customer Service Team

Hi Ruby,This is amazing, and thank you so much for letting us know how your appointment went.Apologies for the late arrival of the engineer; we hope it didn't inconvenience you too much.Your feedback is valuable to us, and thank you once again for your kind words.We look forward to helping you again soon 😊Many Thanks,Customer Service Team

Hi Sumed, Thanks for writing a review to share your concerns with us. We have noted your issues and we want to assure you that we take them seriously. At present, we do not have any planned works scheduled for your property, however, an order has been raised due to your report of mould in the bathroom. For further help and information, please visit our website.https://www.lqgroup.org.uk/your-home/repairs-and-maintenance/healthy-homesIf your bathroom requires any maintenance or repairs we would be more than happy to help. You can reach out to our dedicated team via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Louis, We truly appreciate your 5-star rating. 😊 It’s great to know that Tina’s outstanding support helped make your move easier despite the busy holiday season. Both Saif and Tina will be grateful for your praise and happy to have been of help. We hope you're settling in well and thank you for sharing your positive experience! Many Thanks Customer Service Team

Hi John,Thank you for contacting us to raise your continuing concerns. We understand that this is causing an inconvenience and we’re really sorry this is reducing the amount of parking available. Currently we are in the process of arranging for a suitable Contractor to attend and complete the required works, as this is a major repair it is taking some time to arrange. Please be assured that this is in hand and we are trying to resolve as quickly as possible. We are here should you need to contact us for any other information via lqdirect@lqgroup.org.uk using ‘Trustpilot’ as the subject header and we will be keen to assist in any way we can. Many ThanksCustomer Service Team

Hi Mrs D, We thank you for leaving us a 3 star review.We're pleased to hear that the engineer completed the works and sorry for any inconvenience with him running behind schedule. It's not ideal that he seemed confused in a situation when he couldn't carry out the test due to your child sleeping, however, this is due to the paramount importance for the safety of you and your family. The engineers are educated on the significance of these checks, so they must be carried out. We can assure you that we will always do our best to work with you to ensure that these processes take place smoothly, causing minimal disturbance. Many Thanks Customer Service Team

Hi, Thanking you for your 5-star review! 😊Your feedback is greatly appreciated, and we're so pleased the operative was friendly and efficient during his visit to your home.We're also very happy the repair was resolved for you, but feel free to let us know if there's anything else we can help you with, and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi Elida,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly with your appointment, and it’s great to hear the engineer was helpful and professional whilst in your home. It's certainly reassuring for us to hear this too.Many thanks again for sharing this with us, and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi Oumar, We appreciate you sharing your thoughts and feelings with us. We're sorry to hear that you was not successful in getting a viewing arranged for a new home. We have rigorous checks that we must carry out for all new applicants. We can assure you that we have a zero tolerance policy for any form of racism or discrimination. We take these accusations very seriously would want to investigate this matter further. Could you please email us via lqdirect@lqgroup.org.uk (using 'Trustpilot' as your subject header) with the specific details so that we can look into this right away. Many ThanksCustomer Service Team

Hi John,Thank you so much for bringing this matter back to our attention and we continue to offer our sincerest apology with the ongoing delay.We appreciate and understand the inconvenience this is causing, and we apologise profusely for the trouble and upset this is causing our residents as well.Having investigated this matter further, we can confirm contractors have been on site to investigate the cause of the problem and its normal procedure for us to obtain quotes for the works to be carried out. It’s also not unusual for other contractors’ involvement which can also be a contributing factor to the delay.Regrettably with all major repairs, unfortunately there isn’t a quick fix, however we would like to reassure you this is in hand and we're working closely with our contractors to resolve this matter as quickly as possibly.We sincerely hope this information helps to appreciate the procedures we must follow on more complexed repairs, however we're here to help should you have any further questions. Please feel free to reach out to us at lqdirect@lqgroup.org.uk where our dedicated team will be more than happy to help. We kindly recommend 'Trustpilot' is used as your email subject when contacting us in this way too.Many ThanksCustomer Service Team