LQ London reviews

Hi Blackbutterflai,Thank you so much for taking the time to let us know.We're sorry to hear this is still happening and we understand why it’s a worry for you too.We'll be sure to pass on your feedback to our neighbourhood team for further assistance with this matter.Many ThanksCustomer Service Team

Hi Patricia,Thank you so much for your review!Your feedback is important to us, and we appreciate you sharing your thoughts with us too.We understand your disappointment with the service charge increase, and it wasn't our intention to make you feel this way. We acknowledge that the cost of services has increased, and unfortunately it's impacting many. We want to assure you that no profit is made from service charges and the increase is due to the rising costs of services provided, but we completely understand why this may have caused some disappointment.If of course you have any further questions, we'll be more than happy to help you with these. Please feel free to reach out to us via email at contact@lqgroup.org.uk, and ensure to use 'Trustpilot' as your email subject on this occasion. Many Thanks,Customer Service Team

Hi Philip,Thank you for taking the time to share your experience with us.We're deeply sorry to hear about the disappointing experience you had and we sincerely apologise for the added stress of the ceiling collapse. We understand the inconvenience and discomfort this has caused you, and we truly hope that your shoulder starts to feel better soon.Upon further investigation, we've arranged for your ceiling to be made safe and to address the issue causing the collapse. We're confident that this'll be resolved for you very soon. Once again, we offer our sincerest apologies for the frustration and upset this has caused.Your feedback is valuable to us, and we will make sure to share it internally to learn from these mistakes.If there is anything else we can assist you with, please feel free to let us know. You can reach our dedicated team via email at lqdirect@lqgroup.org.uk, and kindly mention 'Trustpilot' in the email subject.Many ThanksCustomer Service Team

Hi Yemi, Thank you for leaving us a review to share your thoughts and feelings. We are truly sorry to hear that you're unsatisfied with the repair works that have been carried out in your home. We always aim to ensure the lease possible disruption while performing necessary repairs. Please be aware that we have a repair offer in place which sets out what we’ll repair and what we expect residents to repair. You can view this offer in more detail via this link: https://www.lqgroup.org.uk/your-home/repairs-and-maintenanceWe understand that you have previously communicated with the team regarding this. However, if you need further assistance, we'd be pleased to help in any way we can. To do this, please contact us at lqdirect@lqgroup.org.uk. When sending an email, please use 'Trustpilot' as your subject header. One of our dedicated team members will be keen to offer help and advice regarding your concerns. Many Thanks Customer Service Team

Hi Rahma,Thank you so much for taking time to let us know how your recent plumbing repair went for you.Our plumber has certainly made us proud for delivering such amazing service and we can honestly understand why you're delighted with his help and work too.Please feel free to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) and we'll be sure to pass on your personal thanks for you.Alternatively, we can pick up your compliment online by following the link below.https://www.lqgroup.org.uk/contact-us/webforms/compliment-formWe hope this helps and a huge thank you once again for your wonderful review 😊Customer Service Team

Hi Michail,Thank you so much for taking the time to leave us a 5-star review!It’s lovely to hear Tina has delivered an outstanding service. It’s reassuring for us to know she’s doing an amazing job helping and supporting our residents and customers.It’s with great pleasure to learn of your fantastic experience with us and most importantly we’re thrilled you’re loving the service from our staff too.Many thanks again Michail, we very much look forward to helping you again soon 😊Customer Service Team

Hi Karen.Thank you for your review!We appreciate you raising your concerns with us and we’re extremely sorry to learn there’s some confusion with issuing you with a new fob.We would like to help and gather some more information so we can assist you in resolving this matter.If you’re not already in touch, please kindly email your details to us at lqdirect@lqgroup.org.uk where we’ll be more than willing to help. It’s advised ‘Trustpilot’ is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi Elizabeth G,Thank you for taking the time to leave us a review, we welcome your feedback and we’re very saddened to hear you’re unhappy with L&Q.We’re always committed to providing a fantastic service and passionate about putting our residents at the heart of everything we do so we’re naturally concerned to read your comments too.We’re also deeply sorry to hear there’s allegations regarding assault and we sincerely apologise if the service you’ve received from the police has failed to meet your expectations, however we strongly advise to raise a complaint directly with them as well so they can further investigate this matter for you.With this said, we’re always willing to discuss your review in more detail and to help with anything that may be of concern to you. To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and it’ll be our utmost pleasure to assist you further.Many Thanks Customer Service Team

Hi Julie,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the repair service. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. We'll forward your lovely compliment to the operatives manager. Many Thanks Customer Service Team

Hi Sara,Thank you so much for leaving us a review! 😊We're delighted you’ve had a wonderful experience, your kind words and special thanks for Joanna mean so much and we're certain Joanna will be thrilled to know how much you've appreciated her help and support too.Your feedback really is greatly appreciated, and we can't thank you enough for sharing this with us.Many ThanksCustomer Service Team

Hi Christine,We're extremely sorry to learn of your dissatisfaction but at the same time we thank you for raising these with us here.We understand you've already raised your concerns with us which is great to hear, as it's also important we're made aware when our residents are unhappy with the services they're receiving from us.Rest assured your concerns are currently under investigation and we'll be sure to provide you with a full response within due course.In the meantime, we're more than willing to help with any further questions you may have for us and you're more than welcome to reach out to our dedicated team here at lqdirect@lqgroup.org.uk. It'll be most helpful to us as well if 'Trustpilot' is used as your email header when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Jackie75, Thank you for leaving a review and highlighting this issue with us. We profusely apologise for any inconvenience that this may have caused you. We understand how important your time is and we always do our best to adhere to the time we set. However, there can be unforeseen circumstances that may cause delays. This is not an excuse, but we hope you understand that these things sometimes happen even with our best efforts to prevent them. If you should need us then please do get in touch via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Our team is always keen to help resolve any issues. Many Thanks Customer Service Team

Hi Cara,Thank you for taking the time to leave us a review and for sharing your recent experience with us.It's lovely to hear you're generally happy with the service received but we're saddened to learn you're dissatisfied with the quality of the repair.If you haven't already been in touch to express your concerns, please feel free to email the details to us and we'll be happy to assist you further.Our dedicated team here are reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Colin,Thank you so much for your review and for bringing this matter to our attention.First and foremost, we're deeply sorry to hear of your cancer diagnosis. We can imagine this must be a difficult and worrying time, and we sincerely hope you're responding well to the treatment. We certainly feel your frustration with the length of time it's taking to complete the shower repair, especially considering your personal circumstances and we offer our sincerest apology if you feel our services have failed to meet your expectations.Whilst we appreciate you’re a priority for repairs and we endeavour to complete repairs on our first call, sometimes this unfortunately isn't always possible due to ordering new parts or materials before the repair can be completed. We also take into consideration other facilities that may be available to you and we prioritise repairs using the information that’s also available to us.Having investigated this matter further and following contact with our plumber, we understand your home is also equipped with a bath and the hot and cold-water supply was still available at the time of our visit. With this in mind, we’ve been advised alternative washing facilities are available to yourself whilst the shower is sadly out of use. If for any reason this information isn’t correct or things have changed, please do let us know as it’s important for us to know if situations change so we can offer further help to you. In the meantime, rest assured we’ve taken onboard your feedback and we’ll be sure to note your dissatisfaction as it helps us to understand where our residents would like to see a more improved service from us.Furthermore, our work planners monitor appointment availability daily and if an earlier appointment becomes available, they’ll be sure to contact you if we’re able to bring your appointment forward.We hope to think you agree with our reason for the delay, but we’d like you to know we’re here for you should you have any further questions and you’re more than welcome to reach out to us at anytime where it’ll be our pleasure to help. Contact with us is welcome via any or your preferred channels. Alternatively, our amazing team here are reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email header when contacting us in this way.Many ThanksCustomer Service Team

Hi,Thank you very much for your review and for bringing your concerns to our attention.We're deeply sorry you've had a frustrating experience and we offer our sincerest apology for the trouble and inconvenience you've been through.We would love to assist you further and ensure you receive a response from your most recent enquiry. We'll of course work with you to help find a resolution to the problem you're experiencing as well.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and one of our helpful advisors will be more than willing to do this for you.Many ThanksCustomer Service Team

Hi Mark,Thank you for your kind review and for rating our service with 5 stars 🙂We're delighted to hear that you were pleased with the service and that your problem was resolved. We appreciate you taking the time to share your positive experience with us too.We're very much looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Paolo, We really appreciate you taking the time to reach out and share your concerns. We understand how frustrating it must be to have unresolved maintenance issues, and any subsequent increase in service charges is naturally a cause for concern. Providing a quality Service and transparency are a significant aspect of what we do. We're very sorry that you haven't received this in your experience dealing with us and we'd love to make things right. To help us better assist you and address these issues, could you please drop us an email to lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We would really appreciate this opportunity to resolve any concerns you've raised. Many Thanks Customer Service Team

Hi Theodore, Thank you for reaching out to us and sharing your concerns. We're sorry for any issues with your application process. London Living Rent is a government-backed scheme, and we have strict criteria that needs to be met to qualify for it. Unfortunately, as you didn't meet the requirements, we have offered alternative options that may be available to you. If we can be of any further assistance, please do get in touch with us at lqdirect@lqgroup.org.uk, using 'Trustpilot' as your subject header, and we'll investigate your concerns and ensure that our processes are transparent and fair.We wish you all the best with your search. Many Thanks Customer Service Team

Hi Brock Elbank, Thanks for raising you feedback with us. We aim to deliver a great experience and we're gutted we didn't meet expectations. We're really taken back by the injury that you have advised was sustained by the delivery person and hope they are ok. We always would make safe any dangerous repairs that are reported to us as a top priority. If the windows and drive are not up to standard then one of our Team would be keen to help. We will need some more information from you to be able to provide the best possible help and advice. With this in mind we'd be grateful if you could email us lqdirect@lqgroup.org.uk and would be a help if you use 'Trustpilot' in the subject header. Many Thanks Customer Service Team

Hi Stella,We appreciate your review and we're thankful for your feedback.We're truly saddened to read your comments and we understand why they would be upsetting for you too.We take all concerns seriously and are committed to providing a safe and respectful environment for all residents. Such behaviour will not be tolerated, and we are dedicated to investigating your concerns.Please feel free to email full details of your concerns to our dedicated team at lqdirect@lqgroup.org.uk, (with 'Trustpilot' in the subject line), and we'll be sure to arrange contact with you to discuss your review and concerns in more detail.Many Thanks,Customer Service Team

Hi Sammy,Thank you for rating your recent experience with us.Your feedback means the world to us, and we're chuffed to hear that you had a positive experience with Tamara. We're sure Tamara will be delighted with your kind words too.Many thanks again, Sammy! It's our pleasure to help, and we hope we can be of assistance again soon 😊Customer Service Team

Hi Maggie,Thank you so much for leaving us a review!We're very sorry your recent repair appointment wasn't what you expected, and we apologise for the inconvenience caused to you.We can understand your frustration with what's happened, and we would like to help you in putting right what may have gone wrong.To help us achieve this, please can you kindly email the details to us along with your full address, where our dedicated team will be more than willing to look into this matter for you. We're reachable at lqdirect@lqgroup.org.uk, and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Many thanks, and we hope to hear from you soon 🙂Customer Service Team.