LQ London reviews

Hi Jayne,Congratulations on your new home! 🎉Exciting times for you and thank you so much for sharing your journey with us.We're over the moon to hear that you had such a wonderful experience buying a shared ownership property with us. We work hard to provide our customers with the best possible service, and we're truly delighted that you found our team to be supportive, understanding, and professional. We're particularly pleased that you appreciated our clear communication, timely updates, and guidance throughout the process. Your feedback is invaluable to us, and it motivates us to continue providing exceptional service to our customers so a huge thanks once again for taking the time in sharing this with us.Wishing you all the best as you continue to settle into your new home, we hope you make lots of happy memories too.Many ThanksCustomer Service Team

Hi Mary,Thank you so much for taking the time to share your recent experience with us.We feel your frustration with the recent service you received from our contractor, and we apologise profusely if they failed to meet your expectations on this occasion. It's important for our customers to feel informed and comfortable throughout the service process and we'll share your feedback with our team to ensure that the engineers provide clear communication and updates during their visits.In the meantime, we've checked the Gas Safety Certificate for the recent checks, and everything is well with no issues or concerns raised. We hope this will give you some reassurance but if you do have any further questions, feel free to let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our please to help you with these. Many ThanksCustomer Service Team

Hi Raven,We welcome your review, and we thank you for taking the time to share your concerns with us.Firstly, we’re so sorry to hear you feel your home is no longer suitable and we’re also saddened to learn about the behaviour from ex-partner as well. We fully appreciate and understand this is a traumatic experience as well as worry for you, and we strongly advise you immediately report any harassing or threatening behaviour to the police.Further to your concerns, we fully sympathise with you for the difficulties you’re facing trying to move to a more suitable property and we apologise profusely if you feel we haven’t provided you with the help and support you hoped to receive from us. Admittedly there’s an extremely high demand for housing which is beyond our control, therefore it can take many months or years for a suitable property to be come available that meets your needs. As a result of this and considering the long waiting times involved, we had no alternative option to close our transfer waiting lists in 2021 which wasn’t a decision easily made. We appreciate this may be disappointing and it’s not our intentions to cause you any upset and as an alternative option we highly recommend a mutual exchange as another option to consider which is deemed to be more successful.If of course you have any further queries or questions, you’re more than welcome to reach out to us and we’ll be more than happy to provide further advice and guidance. Our dedicated team here can be reached by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Mr. Penn,Thank you for taking the time to share your thoughts with us. Although we hear your dissatisfaction, your comments mean a lot.We're deeply saddened to learn of your feelings, and we apologise profusely if the service you've received from our advisors has failed to meet your expectations.We're here to help, and you're more than welcome to reach out to us with any specific concerns you may have. Our team can be reached by email at contact@lqgroup.org.uk, and it'll be most helpful to us if 'Trustpilot' is used as your email subject on this occasion too.Many Thanks,Customer Services Team

Hi Steven,Thank you so much for leaving us a review.We're very sorry to learn of your dissatisfaction, and we apologise profusely if our services have failed to meet your expectations.We take all feedback seriously and are committed to improving our service. We appreciate you bringing these concerns to our attention and will use your feedback to inform our ongoing efforts to enhance our processes and communication.In the meantime, if there's anything we can help you with, it would be great to hear from you. We have a fabulous team here, and you're more than welcome to reach out to us at any time. You can contact us by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' to be used as your email subject.Many Thanks,Customer Service Team

Hi Diana,Thank you so much for your lovely review.It's so nice to hear you've had a great experience and Lee was there to help you with your maintenance query. We’re pleased he managed to find you an appointment so soon too, which is fantastic, and we sincerely hope the repair goes well for you.Many thanks again for your feedback, it's greatly appreciated and a very Merry Christmas to you and yours, from all of us at L&Q🎄😊Customer Service Team

Hi Suzanne, Thanks so much for the 5 star review! 😊We really do love to hear of experiences like yours. It sounds like the engineer delivered a great service. Many Thanks Customer Service Team

Hi Angela, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear about the long delay in resolving your issue. We understand how frustrating this must be and we sincerely apologise for any inconvenience or upset this has caused. If there’s anything more we can do to help, we’d love to hear from you so we can better understand the situation and assist further. Please feel free to reach out to us anytime by emailing our team at contact@lqgroup.org.uk. It would be really helpful if you could use 'Trustpilot' as your email subject when contacting us on this occasion. Thank you again for your feedback 🙂 Customer Service Team

Hi Miss Williams,This is fabulous news! 🙂Thank you very much for sharing this with is us and for rating your recent experience with 4-stars too.We're truly delighted to hear of your positive experience with our gas contractor, and we’re sure they’ll look forward to providing you with the same level of service again.In the meantime, please reach out to us if there’s anything else we can do for you, and it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Yvonne,Thank you so much for your positive review.We’re overwhelmed with your heartfelt comments, and it makes us super proud to know Michelle showed compassion towards your situation.She truly is a valued staff member and love that you feel the same too.Many thanks and we look forward to helping you again soon 🙂Customer Service Team

Hi Barbara,Thank you so much taking the time to share your thoughts with us,We’re so sorry you feel we don’t listen to our residents’ complaints, and we’re saddened by this comment too.We’ve certainly taken onboard your comments and concerns regarding assistance during an emergency and whilst we welcome your feedback our current policy for the quickest response is within 4 hours. Understandably and as per the example given in your review, we appreciate the timeframe isn’t suited for every kind of repair, but rest assured your feedback and suggestion has been noted as it helps us to understand where our residents would like to see improvements made.In the meantime, if there’s anything we can help you with, please let us know and it’ll be our pleasure to do our utmost for you.We can be reached by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used as your email subject. Alternatively, you’re welcome to contact us through any of your preferred channels where one of our Customer Service Advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Oluwafunmilayo, Thank you so much for your 4-star review! 😊 We’re so pleased to hear that you had a prompt and positive experience with us, and we’re glad your recent interaction met your expectations. Your amazing feedback means a lot to us and lets us know we’re on the right track. Thanks again, and we hope to assist you with anything else you might need in the future! Customer Service Team

Hi Sal, Thanks so much for taking the time to leave this 5 star review!We appreciate your co-operation and patience in dealing with the electrical issue. We're so pleased to hear about your positive experience with the electrician and service overall. It's certainly our aim to solve any issues as efficiently and effectively as possible, causing minimal disruption to you day. Many Thanks Customer Service Team

Hi Tina,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Anna, Thank you for taking the time to share your review. We deeply regret to hear about the inconvenience you had to face because of the delay in the appointment especially because the repair wasn't carried our as expected. To allow us to investigate further and take necessary actions, we would really appreciate if you could drop us an email at lqdirect@lqgroup.org.uk. While emailing, kindly make sure to use 'Trustpilot' in your subject header. This will help our team to identify your case. We will do our best to resolve this issue for you. Many Thanks Customer Service Team

Hi Lu,Thank you for your review and for raising your concerns with us too.We’re so sorry there’s an ongoing repair waiting to be done, we honestly feel why this is a worry for you and we apologise profusely for the continued delay in resolving this matter.We would very much love to be given the opportunity to help, investigate the cause of the delay and to work with you in finding a resolution.To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our dedicated team will happily do their utmost for you.Many Thanks Customer Service Team

Hi D.A.P,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn you’re feeling ignored and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with the service we deliver.We’re here to help and we’re more than willing to discuss your concerns in more detail with and we’d also love the opportunity to find out the cause of the delay with your complaints.To help us make it possible, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to help you.Many ThanksCustomer Service Team

Hi John,Thank you so much for leaving us a review and for sharing your dissatisfaction with us.Whilst we appreciate and understand your frustration with the delay in offering an appointment there could be various reasons for this to happen, but we're more than happy to investigate this further for you and provide an explanation.Please feel free to email us with your details and a brief description of the repair and one of our helpful advisors will be more than willing to do this for you.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned into the subject line of your email too.Many ThanksCustomer Service Team

Hi Durell.Thank you very much for you 4-star review! 😊We absolutely value your feedback and we're chuffed to hear our electricians were both professional and knowledgeable during their recent visit to your home.It makes us proud to know our staff are delivering an amazing service, despite the slight delay in offering an appointment to which we apologise for any disappointment this may have caused you.Many thanks once again and we look forward to helping you again, hopefully sometime soon.Customer Service Team

Hi Sue,We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations. This is naturally concerning for us too as we always strive to deliver an amazing service to customers and residents.We’re always open and willing to discuss any concerns you may have and you’re more than welcome to email our dedicated team here with the details where it’ll be our pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Many ThanksCustomer Service Team