LQ London reviews

Hi Patricia,Thank you so much for letting us know how everything went with your recent visit from K&T.We're very sorry this happened to you, and we apologise for any inconvenience caused at the same time too.We appreciate you letting us know Patricia and hopefully the same won’t happen again, but we’re pleased the issue has since been resolved and you have your heating and hot water back.We're of course here for you should you need help with anything, and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team.

Hi Mrs Kenny,Thank you very much for your 5-star review! 😊We're delighted all went well with your appointment and we're so grateful you took time out of your day to let us know.Your amazing feedback is reassuring for us to hear too and we're very much looking forward to helping you again soon.Many ThanksCustomer Service Team

Hi John,Thank you so much for sharing your experiences with Swale 🙂We feel your dissatisfaction with the early contact for the annual gas safety appointment and we're extremely sorry for the disappointment caused to you.Unfortunately John, it isn't unusual for this to happen with our gas contractors as it's highly important for us to have a valid gas safety certificate for your home prior to the existing certificate expiring. With this said, if the contractor’s appointment isn't suitable there shouldn't be any issues in changing the date to a time more convenient, so we're truly sorry for the unhelpful experience you’ve recently had with Swale.Rest assured we’ve taken onboard your feedback as it helps us to understand where a more improved service would be welcomed so we can’t thank you enough for sharing your thoughts and feelings with us.If of course there's anything further we can do for you, please do let us know and it'll be our utmost pleasure to help. Contact with us here is by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Karen,Thank you for taking the time to share your recent experience with us.We're truly sorry to hear about the ongoing issues you're facing with your boiler, and we apologise for any inconvenience this may have caused.Dealing with recurring problems can be very frustrating, especially when it affects your comfort and ability to control your heating, but we genuinely appreciate you bringing this to our attention.If you need any assistance in resolving this matter with Swale Heating, please don't hesitate to reach out to us. It'll be our pleasure to help.We have a fantastic team here, and you can contact us via email at lqdirect@lqgroup.org.uk. It would also be most helpful if you could mention 'Trustpilot' in the subject line of your email too.Many Thanks,Customer Service Team

Hi Justin,Congratulations on your new home! 🎉We're delighted you're loving your new home and we're so pleased your whole journey with us went smoothly for you. This is truly wonderful to hear, and we’re most appreciative of your amazing review too.Wishing you every happiness and all the best as you continue to make your new home yours.Many ThanksCustomer Service Team

Hi Elizabeth, Thank you for taking the time to leave a review. We're sorry to hear that you have had such a disappointing experience with us. Our Customer Service Advisors have regular training and call listening to ensure that we provide the best service to anyone who contacts us so we would like to investigate this further if you feel like your call was not handled appropriately. We would not want to leave anyone without any form of heating for such a long period of time. As we only have limited information via this platform we're unable to see what has happened in your case with this in mind and so this this can be looked into further we would really appreciate you making contact with us via lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header. Many Thanks Customer Service Team

Hi Eric T,Thank you so much for bringing this matter to our attention.We are saddened to learn of your experience with us and we truly understand your frustration with the unresolved snagging issues in your new home.We want you to know that we value your feedback and are committed to addressing your concerns. We're deeply sorry to hear about the long delays in resolving the issues you've reported to us, and we apologise profusely for the disappointment this has caused you.We're looking into the matter further and will ensure that your concerns are addressed promptly.In the meantime, if there's anything further we can do for you, please do let us know by email at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi,Thank you for sharing your review with us. We truly value your feedback and we would like to further address your concerns. We understand your frustration regarding the building's maintenance and service charge, and we're grateful that you've highlighted these issues to us.We're here to assist you further and collaborate with you to resolve any issues that are still outstanding. Please feel free to email your concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and We'll be more than happy to arrange for a dedicated staff member to reach out to you.Many Thanks,Customer Service Team

Hi Natasha,Thank you very much for taking the time to share your recent experience with us.Whilst we appreciate and apologise for the disappointing experience you had, we'd like you to know your feedback is still important to us and it helps us to understand when things are not going so well for our residents.Having investigated this matter further with our contractor, we understand there was unfortunately some difficulties in gaining access into your home on the emergency call out. Incidentally this unfortunately resulted in another appointment being made with you.We trust the repair has since been completed but if we can be of further help and assistance, please feel free to let us know and we'll be sure to do our utmost for you. Our dedicated team here are reachable by email at lqdirect@lqgroup.org.uk and it’ll be most helpful is ‘Trustpilot’ is used as your email header on this occasion.In the meantime, we've certainly taken onboard your feedback as it helps our management team to look at ways we can further help in improving the service delivered by our contractor.Many ThanksCustomer Service Team

Hi David,Thank you so much for leaving us a review and for sharing your concerns with us.We continually strive to offer the best service to our customers, and we apologise profusely if we’ve failed to meet your expectations. We’re saddened to learn building security is an issue, and you’ve suffered loss of heating and hot water for such a long time, both of which are important to us and will be taken seriously. We would very much love to work with you to find a resolution and ensure each of your concerns are addressed accordingly.To help us make is possible, please can you kindly email your details to our dedicated team who'll arrange for contact to be made with you. Our email address is lqdirect@lqgroup.org.uk and we highly recommend your email subject contains 'Trustpilot' As soon as we have your details David, it’ll be our pleasure to further assist you with each of the concerns you’ve raised in your review.Many ThanksCustomer Service Team

Hi Hanora,Thank you very much for you 5-star review!We're over the moon you've had an amazing experience with our Resales Team, and we love how much they've supported you throughout the process in selling your home.It certainly sounds like everything went amazingly for you which is great news!Many thanks again for your feedback, it’s much appreciated, and we wish you the very the best 😊Customer Service Team

Hi Barbs, Thank you so much for your 5 star review and comments. We are absolutely thrilled to hear your experience with Terry and Jeff. It warms our hearts to learn that they treated you with the upmost respect, delivering quality work. Customer satisfaction is our top priority and we will certainly relay your positive feedback to both Terry and Jeff. Thank you again for your valuable feedback. Many Thanks Customer Service Team

Hi Ian, So great to receive your 5 star review!We're glad to hear that you had such a positive experience with us. We aim to make all our repairs go as smoothly and efficiently as possible, so it's really satisfying to know our efforts are appreciated. Many Thanks Customer Service Team

Hi Mrs Bigg,Thank you so much for your review and for bringing this matter to our attention.We completely understand your frustration with the situation. We recognise how challenging it can be to have no heating or hot water, especially when dealing with arthritis, and we're truly sorry for the disappointing experience you had.We greatly appreciate your time speaking with us today. Following our conversation and as promised, adjustments have been made and we trust that this matter is now resolved.We would also like to bring to your attention that any changes in circumstances can be reported to us through your online account. We appreciate you may not have been aware of this previously, but please feel free to follow the link below for further information. Here you'll be able to complete an online form and you'll be able to update us with any changes, this will ensure your personal details are kept up to date and that you'll receive the correct service from us.Link to online account; www.lqgroup.org.uk/onlineaccountWe hope this information is helpful. If there's anything else we can assist you with, please don't hesitate to reach out and it'll be our pleasure to help 😊Many Thanks,Customer Service Team

Hi Christine,Thank you so much for sharing your views with us.Your feedback is valuable to us, and we appreciate you taking the time to let us know about your experiences.We understand and appreciate your dissatisfaction with the responsiveness, especially regarding repairs. We're so sorry this service hasn't quite met your expectations, but please be rest assured we're committed to improving our services and ensuring that our residents' needs are met promptly.We're glad to hear that things are improving and that our staff are working hard to address issues. Your input is valuable to us, and we'll continue working hard to deliver excellence in all aspects of our services.We're here to help, and you're more than welcome to reach out to our dedicated team at any time with any concerns or questions. You can contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we'll be sure to do our best for you.Thank you again for your feedback; it's greatly appreciated 🙂Customer Service Team

Hi Mel,Thank you so much for leaving us a review following your experience with Tina.We're truly delighted you've had an amazing experience and Tina was there to support you throughout your journey with us.Your kind review has certainly made out day and we just know Tina will be most appreciative of your fabulous review too.Many thanks again Mel! 😀Customer Service Team

Hi Daryll,Thank you so much for your review!We're saddened to hear you feel there's been a decline on our maintenance services, but we're so pleased you took the time to share your thoughts with us.It's important for us to know when residents are feeling disappointed in the service they're receiving, and we'll certainly note down your feedback for you.In the meantime, we're open and willing to discuss each of the issues you've mentioned within your review and we invite you to email the details to us so we can investigate them further. Please feel free to reach out to us at any time at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us.Many ThanksCustomer Service Team

Hi Cara,Thank you so much for leaving us a review and for letting us know how your recent experience went with our contractor.We're so sorry you had a disappointing experience, and we appreciate the frustration this has caused you at the same time too.Morning appointments should be offered between 8am-1pm and we're also saddened to hear our contractor arrived much later than expected. Furthermore, we’re also disappointed the energy tips information was excluded from your letter and we sincerely apologise for the additional dissatisfaction this has caused you. We've certainly taken onboard your feedback as it helps us to understand when things are not going as planned so we can work with our contractor to prevent the same from happening again.In the meantime, if there's anything else you need our help with, feel free to let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) and we'll be sure to do our utmost for you.Many ThanksCustomer Service Team

Hi Leah,We welcome your review and we thank you for sharing your experience with us.We're pleased to hear you're delighted with Ken and his colleague and the same for our contact centre staff too. It’s truly wonderful to know they're doing their best to help you in resolving the issue, but we're saddened to learn you’ve experienced delays during the whole process.We certainly feel you dissatisfaction when this happens, especially when appointments are either cancelled or moved to another date, and we offer our sincerest apology for the upset and inconvenience caused to you at the time.If of course we can be of further help and assistance, we’d very much love for you to contact us so we can work with you in finding a resolution.We have an amazing team here willing to help and contact with us is by email at lqdirect@lqgroup.org.uk. We kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion and you’re more than welcome to reach out to us at any time.Many ThanksCustomer Service Team

Hi Rosemary, Thanks for leaving us a review. We apologise for any inconvenience caused due to the delay in our engineers arrival. We aim to be timely and understand how valuable your time is. Despite the initial delay, we're glad to hear that the work was completed quickly and you found our engineer polite. You patience and understanding are greatly appreciated. Please let us know should you need any other assistance. Many Thanks Customer Service Team

Hi Sibel,Congratulations on your new home! 🎉Thank you so much for your fabulous review and for taking the time to share your journey with us. We're thrilled to hear that you are enjoying your new home and that you had a positive experience with our team. Our team at Beauchamp Park is dedicated to providing excellent customer service and support throughout the home buying process, and we're delighted to hear that this is the kind of service you've experienced.We truly appreciate your kind words and we're pleased that we were able to answer your questions and make the process clear for you too.A huge thanks from us once again, and we wish you many years of happiness in your new home.Customer Service Team