LQ London reviews

Hi Eugenija,Thank you so much for leaving us a 5-star review! 😊We appreciate your kind words about the engineer's service, and we're pleased you found him informative and helpful. We understand and feel your frustration about the rebooking process to which we apologise for and will take your feedback into consideration as we continue to improve our services delivered by our contractors.Many thanks again for your feedback, it’s much appreciated and we look forward to helping you again soon.Customer Service Team

Hi Gillian,Thank you very much for sharing your experience with us following the issue with the roof leaking.We're so sorry you had to experience this problem but it's great to hear our roofer was lovely and helped to identify the cause of the problem.We can confirm the repair is currently with our extended repairs team and they'll be sure to update you with further information as soon as it becomes available to them.In the meantime, if you have any further questions, by all means please let us know and we'll be sure to help you with these.Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Chris,Thank you so much for leaving us a 4-star review!We're deeply sorry to learn that multiple visits were needed to complete the work. We can imagine the inconvenience and financial strain this caused you, for which we offer our sincerest apology. We certainly appreciate your patience and understanding during the whole process, and we're pleased to hear that the second engineer was able to successfully fix the boiler. We love that you found K&T friendly and helpful too.Many thanks again, Chris! Your feedback is greatly appreciated 😊Customer Service Team

Hi Smith Thomas,Thank you for your 5-star review! 😊We’re so pleased the engineer ticked all the boxes, it’s reassuring for us to hear this too. Most importantly we're delighted you had a positive experience and received an amazing service.Many thanks again for your feedback!Customer Service Team

Hi Daryll,Thank you so much for taking time to share your recent experience with us.It's great to hear you're finding our online services easy to use and you're pleased with the correspondence received from us too.Your feedback is certainly reassuring for us as well and it helps us to understand where our services are meeting our residents’ expectations so a huge thank you once again for sharing your experiences with us.We're looking forward to helping you again…. hopefully sometime soon 😊Customer Service Team

Hi,We welcome your review and we’re grateful to you for bringing this matter to our attention.We’re so sorry if our service has failed to meet your expectations and we understand your frustration with the delay in getting this matter resolved for youWe also offer our sincerest apology for the inconvenience caused by the cancelled appointment and the time it has taken to progress this repair.We’re committed to providing a high standard of service and we’d very much love to have the opportunity to investigate this matter further as well as provide yourself with a current update.With this in mind, we kindly invite you to email your details to us where it’ll be our utmost please to help with your enquiry.We have a fab team willing to help and we’re reachable at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned within the subject line of your email too.We hope to hear from you soon 🙂Many ThanksCustomer Service Team

Hi Priscilla,Thank you for sharing your feedback with us. We very much appreciate you bringing your concerns to our attention.Typically, when rodents are causing issues inside your home, our contractors will first carry out treatment to address the problem before we proceed with proofing your home. This process is crucial to ensure that the mice are not trapped inside your home during the treatment process. Our pest control contractor will then advise us on any necessary proofing works to help prevent the mice from returning.We hope this information helps and clarifies our processes for you. Please don't hesitate to reach out if you have any more questions or concerns, and it'll be our pleasure to help wherever we can. You can contact us via email at contact@lqgroup.org.uk, and we kindly ask that you mention 'Trustpilot' in the subject line of your email. Feel free to get in touch anytime; we welcome the opportunity to gather more details and explore how we can further assist you.Many Thanks,Customer Service Team

Hi Mrs Lawrence,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology.We've certainly taken onboard your comments.If you would like to discuss further, please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost for you. Many Thanks Customer Service Team

Hi Josh H,Thank you so much for your review.We’re saddened to hear you’re feeling disappointed with our services, but we’d love to work with you and help with any unresolved issues.If you’re happy for us to assist you further with your concerns, it’ll be great to hear from you. Please feel free to reach out to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll be more than happy to discuss anything that’s concerning for you.Many Thanks Customer Service Team

Hi Mark,Thank you so much for sharing your concerns with us.We're deeply sorry to hear that you've had a disappointing experience, and we truly understand why this is a cause of worry for you too.We would love to help and have the opportunity to further investigate each of your concerns for you. With this in mind, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help.Many Thanks,Customer Service Team

Hi Long Tenant, Thank you for taking the time to leave a review and bringing this to our attention. We deeply regret to hear about the issues you've been experiencing with your heating system. Please know that we take your concerns seriously and we would like to look into this matter more closely. To do this, we would require a few more of your details. Kindly reach out to us via email at contact@lqgroup.org.uk. It would be really helpful if you could use 'Trustpilot' as your subject header. Once again, We apologise for any inconveniences caused and we look forward to helping you. Many Thanks Customer Service Team

Hi Tazmina,Thank you for sharing your recent experience with us.We're sorry to hear that you had to miss a whole day of work due to the service delay, and we apologise for any frustration this may have caused you.Upon investigating further, we can confirm that your appointment was initially booked in the morning but was changed to the afternoon by our contractors. We understand how annoying this must have been, and we're sorry this is the kind of service you received. We will definitely share your feedback with our management team so they can work with our contractor to prevent similar issues from happening in the future.In the meantime, if we can be of further assistance, please don't hesitate to reach out to us. Our dedicated team is available via email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject when contacting us.Many Thanks,Customer Service Team

Hi Mrs Magbagbeola,Thank you so much for sharing your recent experience with us.We're sorry to hear about the lack of communication during your gas safety appointment. This is not the level of service we expect from our contractor, and we truly appreciate you bringing this to our attention.Ensuring that our customers feel informed and confident about their safety is a top priority for us. Please be rest assured your feedback will be shared to ensure that our engineers provide clear and helpful communication during gas checks.After further investigation, we're pleased to confirm that your home passed the gas safety inspection checks. We hope this helps ease your mind, and please know that we are here for you if you have any more questions.Please feel free to contact us at any time. We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject. Our dedicated team is ready to assist you.Many Thanks,Customer Service Team

Hi Danae,Thank you very much for your review and kind words for Tina 😊She has certainly made us proud, and we're thrilled to hear she's delivered an amazing service to you as well.Tina will be most appreciative of your feedback too, so once again a huge thank you from us for sharing your praises with us here.We sincerely hope you’re loving your new home and we wish you the best as you continue to make your new home yours.Many ThanksCustomer Service Team

Hi Virgo Raj,Thank you very much for your feedback and for sharing your recent experience with us.It's great to hear you had a helpful experience despite the few hiccups you encountered with us. We sincerely apologize for any inconvenience and frustration this may have caused you.We'd love the opportunity to look into why a text confirmation didn't reach you and to ensure the information on the poster is updated as soon as possible.To help us achieve this, please kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our helpful advisors will gladly delve further into this for you.Many Thanks,Customer Service Team

Hi Paul,We welcome your feedback and we thank you for sharing your concerns with us too.We're sorry to hear you've experienced some issues with repairs to your home, but we truly understand and appreciate the disappointment this has caused you.We're here to help and we would love to have the opportunity to further assist you with any outstanding repairs still awaiting to be done.To help us make it possible, please can you kindly contact us by email at lqdirect@lqgroup.org.uk (with Trustpilot as the subject) and our dedicated team will do their utmost for you.Many ThanksCustomer Service Team

Hi Pep,Thank you so much for your fabulous review!😊We love your praises for Mubin, he truly is a great asset to the team and it’s lovely to hear how helpful he is in supporting our customers in securing a new home.We just know he’ll be delighted with how much you’ve appreciated his help and support too, so a huge thanks again for sharing this with us.In the meantime, we wish you all the best as your journey but please let us know if you need help with anything and we’ll happily assist with your enquiries.Many ThanksCustomer Service Team

Hi Customer,We’re extremely sorry to learn this is the kind of service you’ve experienced from our operatives, but we appreciate you taking the time to let us know.It’s upsetting for us to hear of your experience too and we offer our sincerest apology for failing to meet your expectations.Quite often when operatives visit our resident’s homes, they’ll assess the works need which’ll then be reported back to their maintenance supervisor who’ll make the final decision. However, we would expect our operatives to fully explain this procedure, so you’re made aware their recommendations are not guaranteed until a supervisor has agreed. With this said, we’re more than happy to discuss your review in more detail and if you feel this would help, please feel free to let us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Zally,Thank you so much for rating your recent experience with 5-stars 🙂It's great to hear all went well with your gas safety check appointment and we love that the engineer took time to call you whilst on their way to your home.Your feedback is greatly appreciated, and it certainly helps us to understand of the amazing work our contractors are doing for our residents too.Many ThanksCustomer Service Team

Hi Wesley,Wow! Thank you so much for your glowing review 😀We’ve absolutely enjoyed reading your journey with us and learning about the fabulous help and support from Mubin.Mubin truly is an asset to the team and his dedication to the role really shines through in your review.Thank you once again for your amazing feedback, it means so much to us and we’re sure Mubin will be over the moon with your kind comments too.Customer Service Team

Hi Becky,Thank you for sharing your review with us. We truly value your feedback.We're deeply sorry to hear about the impact your neighbour's behaviour is having on you, and it's disheartening to hear that your son was attacked and that you’re still facing harassment. Such behaviour is unacceptable, and whilst we take these matters very seriously, we apologise profusely if we haven't previously provided you with the help and support you expected from us.Regarding the incidents mentioned in your review, we believe these are also police matters. If you have not already done so, we strongly recommend reporting any incidents to the police as it’s important that they are made aware and of course they’ll also offer their assistance in situations like these. If the police determine a safety risk, they will also contact us.Furthermore, we would be happy to have a dedicated staff member reach out to you. If you’re willing to discuss your concerns further, please email us your details at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will be more than happy to assist you.We hope this is helpful, but please do not hesitate to reach out to us on the above email address if there is anything further we can do for you.Many Thanks,Customer Service Team

Hi Wilson, We're really saddened by the content of your review and can see that we have an on going case in relation to your report. We would want to review the recordings and any evidence you have so can you please send this through to lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header and we can add this on your existing case to be reviewed. Many Thanks Customer Service Team