Trusted Agent profile Β· London
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1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHarrison is very patient and careful! Timely communication makes me have a good experience. I highly recommend Harrison. Step by step communication makes me trust Harrison and Leaders even more!
Hello ζιζ΄, we appreciate you taking the time to leave us this feedback.
5/5
GoogleSelwyn has been great with us. He has listened to us, and made this process as easy as possible so far. We look forward to continuing to work with him.
Mark Houston, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleI have been letting my property now for a couple of months and Leaders have made what seemed a little scary, easy and as smooth as possible. My property manager Vicki Allcock has been super supportive and helpful. Also a great communicator and keeps me in the loop promptly. Would recommend all the way! Thank you
Hi Laura Reeve, thank you for taking the time to leave a review for Selwyn at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleSelwyn was unusually quick and efficient in his responses, although unfortunately the property I was enquiring about ended up not meeting my specifications he immediately provided helpful advice for my property search and was friendly and professional throughout.
Hi Alex Tandy! We're so happy we were able to help you out!
5/5
GoogleLillie and Selwyn are amazing
Hi William Ta! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Selwyn Pacheco
5/5
GoogleMy experience with Leaders Forest Hill has been great. It has been an absolute pleasure to work with Selwyn- he has been consistent and speedy with his replies and always very helpful. Judging by my previous engagement with letting agents and new tenancies in London- this has been by far my most organized and smoothest move.PositiveResponsiveness, Quality, Professionalism
Hi Dimitar, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill. Enjoy your new Home :-) Best Regards, Selwyn Pacheco Senior Lettings Consultant
5/5
GoogleJames and Selwyn were always on hand and ensured the flat was let promptly. Questions were answered straightaway. They delivered a very professional service and would recommend them. Thank you for your help too Mohammed. I appreciate it. Thank you Leaders Estate Agents.
Lola Kuponiyi, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
5/5
GoogleSelwyn was very personable and easy to work with. He provided all the information I needed quickly and cheerfully.
Dear Jamie Stallard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWouldn't recommend ever renting with them, they are very unorganised and no one knows what they're doing. Only x2 lovely women were able to help me FIX the issue someone caused, I was supposed to get a full rent refund (long story) and it was supposed to come in 3-5 working days. Someone in that office released it so the landlord could receive it which was the wrong thing to do! So I didn't get my refund until a month and a half or 2 months later, and was in a bad situation because of it. The list goes on! don't waste your time with these people.
Dear Leonisia N., We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHarrison was fantastic and incredibly responsive and receptive to me and my questions, which was really reassuring, especially in such a competitive and stressful housing market. Thank you!
Nate Ingham, we are very happy we could provide you with a positive experience!
5/5
GoogleAlina Corneanu and Hannah Nuckley at Leaders have both been extremely efficient at managing my property, with prompt and clear communication both via email and phone. As a landlord residing abroad having someone who is trustworthy and that β¦
Dear R K Customer care is important to us so we really appreciate you taking the time to β¦ More
5/5
GoogleSelwyn is an absolute gem. He keeps me informed, always available to talk, extremely friendly and helpful. I highly recommend it.π β¦
Mariia Stelmakh, it's experiences like yours that really keep us motivated!
5/5
GoogleSelwyn was fantastic in helping secure my flat. He made the process smooth and stress-free, always available for questions and providing regular updates. Highly recommend!
Stefan Spiridon, thank you so much for your high rating!
5/5
GoogleWe've been using Leaders in Forest Hill for many years. From day one Selwyn made a very good impression that continued over the years. Thank you Selwyn!
Da Holy Potato, we really appreciate your positive review!
5/5
GoogleWe just moved into our new flat with the support of James from Leaders, and everything has been great. James is super nice, professional and responsive, and he helped us sorting out everything in time for our move in date. He supported us in our requests and we couldn't hoped for more! Thanks James and the leaders team!PositiveResponsiveness, Quality, Professionalism
Hi Giulia Castellani, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleSelwyn manages my property portfolio, excellent service:-)
Dear Dushy Sam We greatly appreciate your 5-star review and the time you took to share your β¦ More
5/5
GoogleElaine and I would like to take this opportunity to thank the staff of Leaders - Forest Hill, particularly Laura, Selwyn, Jenny and Lucy for all that you have done. You have all been an absolute pleasure to deal with and have made the stress of moving that much easier. We are both very much looking forward to living in our new home and are already enjoying being back in London. Many thanks!
Thaks Justin, it was a pleasure to deal with you too. I hope you have settled back into London life! David Montero (Branch Manager)
5/5
GoogleVery professional in handling my call and Selwyn was a top man in handling everything so quickly.
Dear Tayo Ola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSelwyn has been one of the best estate agents I have ever encountered, really prompt responses and super friendly; really understands the needs of the clients he's working with.
Hi Alannah Slade, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleSelwyn manages my properties, top guy!
Dear Marza Alin We greatly appreciate your 5-star review and the time you took to share your β¦ More
5/5
GoogleOur experience with Leaders has been great and they've been very helpful. Things haven't been made any easier by the pandemic but i've found them very adaptable and our agent Tim Jeurninck has been super helpful and flexible with us. He made us feel very comfortable and we've really enjoyed working with him.
Dear George, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust want to edit this following leaving my flat early due to a new job. Selywn has been so on top of everything, and an absolute pleasure to deal with. So responsive, so helpful! Really did not see myself gushing about a letting agent before but honestly just made the whole process (which could have been stressful) easy and smooth.
Hi Sophie Helen Bishop, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleIt was a quite nice property viewing experience. Harrison is very professional and diligent. He works with high efficiency. I would definitely like to trust him for house recommending.
Kim Bao, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!
5/5
GoogleSelwyn was super helpful while handling my rental enquiry. I have yet to meet him for the viewing, planned later this week. But he provided some advice on what to expect in terms of negotiation and the next steps. Thank you! :)
Anastasia Macia, thank you for your kind review; we are happy to pass along your comments to the team here at Selwyn Pacheco, Leaders Estate Agents Forest Hill!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
